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Full-Text Articles in Library and Information Science
The Liaison Connection Issue 1, University Of Denver, University Libraries
The Liaison Connection Issue 1, University Of Denver, University Libraries
The Liaison Connection
Spring 2008 issue of the Library Liaison Advisory Group newsletter from the University of Denver, Penrose Library. The newsletter provides information about library collections, services, and research instruction.
A Linguistic Analysis Of Chat Reference Conversations With 18–24-Year-Old College Students, Jack M. Maness
A Linguistic Analysis Of Chat Reference Conversations With 18–24-Year-Old College Students, Jack M. Maness
University Libraries: Faculty Scholarship
Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students’ satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns are correlated to user satisfaction.