Library and Information Science Commons^™

Leading From The Center Out: The Joint Library Services Leadership Team At James Madison University, K.T. L. Vaughan, Kristen S. Shuyler, Kelly N. Miller-Martin, Erika Peterson

Kristen S. Shuyler

In a system with multiple service points, how can leadership work together to keep the library as a whole relevant and central to students? James Madison University Libraries created the Joint Library Services Leadership Team, which works outside traditional departmental silos to provide coherent, consistent, and collaborative services regardless of location.

Three major service points of James Madison University Libraries, the two main library circulation/reference departments and the media resources center, have historically been both physically and philosophically separate from each other. Although the departments shared common goals of providing excellent student learning-focused services, they did not systematically work together …

Project Management In Libraries, Jennifer A. Bartlett

Library Faculty and Staff Publications

This issue's "New and Noteworthy" column focuses on several books, journal articles, and websites that will serve as an introduction to project management in library and information organization settings.

Practical Management Or Practical Magic: A Conversation With Lance Werner And Julene Jones. Managing Dysfunctional Environments, Julene L. Jones

Library Presentations

Presentation and discussion on the topic of working in or managing dysfunctional environments.

Leading From The Center Out: The Joint Library Services Leadership Team At James Madison University, K.T. L. Vaughan, Kristen S. Shuyler, Kelly N. Miller-Martin, Erika Peterson

Libraries

In a system with multiple service points, how can leadership work together to keep the library as a whole relevant and central to students? James Madison University Libraries created the Joint Library Services Leadership Team, which works outside traditional departmental silos to provide coherent, consistent, and collaborative services regardless of location.

Three major service points of James Madison University Libraries, the two main library circulation/reference departments and the media resources center, have historically been both physically and philosophically separate from each other. Although the departments shared common goals of providing excellent student learning-focused services, they did not systematically work together …

Teaching With The Situation: Jersey Shore As A Popular Culture Example In Information Literacy Classes, Amy Springer

Amy Springer

No abstract provided.

Teaching With The Situation: Jersey Shore As A Popular Culture Example In Information Literacy Classes, Amy Springer

Libraries Staff Publications

No abstract provided.

Data-Driven Decision Making As A Tool To Improve Software Development Productivity, Mary Erin Brown

Walden Dissertations and Doctoral Studies

The worldwide software project failure rate, based on a survey of information technology software manager's view of user satisfaction, product quality, and staff productivity, is estimated to be between 24% and 36% and software project success has not kept pace with the advances in hardware. The problem addressed by this study was the limited information about software managers' experiences with data-driven decision making (DDD) in agile software organizations as a tool to improve software development productivity. The purpose of this phenomenological study was to explore how agile software managers view DDD as a tool to improve software development productivity and …

Asset Reuse Of Images From A Repository, Deirdre Herman

Walden Dissertations and Doctoral Studies

According to Markus's theory of reuse, when digital repositories are deployed to collect and distribute organizational assets, they supposedly help ensure accountability, extend information exchange, and improve productivity. Such repositories require a large investment due to the continuing costs of hardware, software, user licenses, training, and technical support. The problem addressed in this study was the lack of evidence in the literature on whether users in fact reused enough digital assets in repositories to justify the investment. The objective of the study was to investigate the organizational value of repositories to better inform architectural, construction, software and other industries whether …

Exploring Knowledge Loss In The Contact Center: Key Loss Areas, Contributing Factors, And Performance Metric Implications, Elizabeth M. Herman

Walden Dissertations and Doctoral Studies

Knowledge loss, or organizational forgetting, is often overlooked in knowledge management frameworks, yet it costs organizations money, personnel, efficiency, and customer service. The purpose of this mixed model case study was to understand, using a model of forgetting as the conceptual framework, where and why loss occurred and to examine performance implications. An inbound telephone contact center was studied because of prolific changes in that industry regarding knowledge complexity and performance. The researcher interviewed 20 participants, observed 63 calls, and reviewed 3 months of performance data including average handle time, first call resolution percentages, and time spent on after call …

Assessing The Collaborative Knowledge Management Of The Market Dominant Organization, Jacob Olusola Ogunlade

Walden Dissertations and Doctoral Studies

Dominant firms enjoy economic strengths which enable them to compete effectively in relevant markets through the use of collaborative knowledge management (CKM). While the literature is replete with general guiding principles for companies to adopt successful business strategies, there is very limited empirical research on effectively using CKM to improve company performance and market domination. The purpose of this study was to evaluate strategies for information sharing by companies to achieve better operations management and control, a wider range of customers, and stronger competitive edge in the global economy. Epistemological foundation for the study was provided by the literature on …