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Full-Text Articles in Speech and Rhetorical Studies
Designing For Lifeworlds: Genre And Activity In Information Systems Design And Evaluation , Clay Ian Spinuzzi
Retrospective Theses and Dissertations
Increasingly, professional communicators design and evaluate information systems (ISes) (e.g., online help, websites, databases). Yet the dominant theoretical frameworks (computational psychology, formalism) and research methodologies for designing and evaluating ISes are limited in important ways. These Cartesian frameworks tend not to explore rhetorical issues: society, culture, history, interpretation. I address these issues with a theory and a research methodology (a theory-guided research approach) that I developed by conducting five empirical studies of IS use;I critique existing theories and research methodologies, then draw on scholars such as Mikhail Bakhtin, Lev Vygotsky, Yrjo Engestrom, Edwin Hutchins, and Charles Bazerman to ...