Speech and Rhetorical Studies Commons^™

Communication Issues In The Management Of A Multicultural Workforce, Deborah Margaret Sipe

Dissertations and Theses

The purpose of this thesis is to examine communication issues which are most frequently identified as the concerns of U.S. managers who work with culturally and ethnically diverse workforces, and skills which are identified as useful in dealing with those issues. This thesis used a qualitative method of data collection. Information was generated through a review of literature in the fields of communication, management, and organizational behavior to determine frequently occurring themes concerning intercultural communication issues in the workplace. Following the review, three case study interviews were conducted with managers in the Portland metropolitan area to determine what they perceive …