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Interpersonal and Small Group Communication Commons™
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Articles 1 - 23 of 23
Full-Text Articles in Interpersonal and Small Group Communication
Communication Strategies To Restore Working Relations: Comparing Relationships That Improved With Ones That Remained Problematic, Jon Hess, Katelyn Sneed
Communication Strategies To Restore Working Relations: Comparing Relationships That Improved With Ones That Remained Problematic, Jon Hess, Katelyn Sneed
Jonathan A. Hess
When considering problematic workplace relationships, the question naturally arises of how people can deal most effectively with these challenges. What people most want with difficult relationships is a way to make the problems go away. That desire calls for research on strategies to transform problematic relationships into non-problematic relations. For this issue, there is both good news and bad news. First, the bad news: There are few easy answers when dealing with problematic relations. Problematic relationships are difficult by definition. Relationships that involve challenges a person can easily resolve are not difficult relationships. The co-construction of these relationships often intertwines …
Maintaining Undesired Relationships, Jon Hess
Maintaining Undesired Relationships, Jon Hess
Jonathan A. Hess
As social creatures, we spend our lives in the company of others, rather than in isolation. Consequently, we maintain many relationships out of need rather than desire. Unfortunately, some of these relationships are ones that we would not maintain if given a choice. Although a considerable amount of research on relational dynamics can be applied to unwanted relationships, scholars have made little attempt to generate an integrated overview of what communication characteristics typify such relationships, how they differ from desirable relationships, or how they should best be maintained. The maintenance of unwanted relationships piques public interest. Articles with titles such …
The Benefits And Risks Of Storytelling And Storylistening Over Time: Experimentally Testing The Expressive Writing Paradigm In The Context Of Interpersonal Communicatio, Jody Koenig Kellas, Haley Kranstuber Horstman, Erin K. Willer, Kristen Carr
The Benefits And Risks Of Storytelling And Storylistening Over Time: Experimentally Testing The Expressive Writing Paradigm In The Context Of Interpersonal Communicatio, Jody Koenig Kellas, Haley Kranstuber Horstman, Erin K. Willer, Kristen Carr
Jody Koenig Kellas
The overarching goal of the current study was to determine the impact of talking interpersonally over time on emerging adults’ individual and relational health. Using an expres- sive writing study design (see Frattaroli, 2006), we assessed the degree to which psychological health improved over time for college students who told and listened to stories about friends’ current difficulties in comparison with tellers in control conditions. We also investigated the effects on tellers’ and listeners’ perceptions of each other’s communication competence, com- municated perspective-taking, and the degree to which each threatened the other’s face during the interaction over time to better …
“I Need Numbers Before I Will Buy It”: Reading And Writing Qualitative Scholarship On Close Relationships, Dawn Braithwaite, Julia Moore, Jenna Abetz
“I Need Numbers Before I Will Buy It”: Reading And Writing Qualitative Scholarship On Close Relationships, Dawn Braithwaite, Julia Moore, Jenna Abetz
Dawn O. Braithwaite
The authors highlight important contributions of qualitative research for the study of close relationships, arguing for greater representation of this scholarship in the journals. Four challenges experienced by interpretive researchers trying to publish in Journal of Social and Personal Relationships and close relationship journals are discussed.
It Project Managers' Perceptions And Use Of Virtual Team Technologies, Catherine Beise, Fred Niederman, Herbert Mattord
It Project Managers' Perceptions And Use Of Virtual Team Technologies, Catherine Beise, Fred Niederman, Herbert Mattord
Herbert J. Mattord
This paper presents the results of a case study pertaining to the use of information and communication media to support a range of project management tasks. A variety of electronic communication tools have evolved to support collaborative work and virtual teams. Few of these tools have focused specifically on the needs of project managers. In an effort to learn how practicing IT project managers employ these tools, data were collected at a North American Fortune 500 industrial company via interviews with IT project managers regarding their use and perceptions of electronic media within the context of their work on project …
Recapturing Our Minds, Reclaiming Higher Learning: A Review Of R. P. Keeling’S And R. H. Hersh’S “We’Re Losing Our Minds: Rethinking American Higher Education”, Brandon Hensley
Brandon O. Hensley
Situating their conversation within a growing weltanschauung that the world is becoming “flat" and intellectual capital is integral to a changing globalized marketplace with emerging superpowers, Keeling and Hersh (2012) lay forth a bold claim in We’re Losing Our Minds: undergraduate education in the U.S. is sapping minds because learning is no longer the primary focus or essence of colleges and universities. “Intoxicated by magazine and college guide rankings, most colleges and universities have lost track of learning as the only educational outcome that really matters” (p. 13). The authors advance that this systemic crisis, though well documented (even before …
Conversations Around Design Sketches: Use Of Communication Channels For Sharing Mental Models During Concept Generation, Nik Shahman Nik Ahmad Ariff, Petra Badke-Schaub, Ozgur Eris
Conversations Around Design Sketches: Use Of Communication Channels For Sharing Mental Models During Concept Generation, Nik Shahman Nik Ahmad Ariff, Petra Badke-Schaub, Ozgur Eris
Ozgur Eris
In this paper, we present an exploratory protocol study on the use of different communication channels during design sketching. We focus on how individual designers share their mental models with other designers in a group, and analyse their use of graphical, textual, and verbal communications during concept generation.
Our findings suggest that verbal communication plays a role in the sharing of individual mental models during sketching, and complements graphical and textual communication channels. However, design teams can still function without verbal communication in that respect, and address design problems. They seem to compensate for the absence of the verbal communication …
Avoiding Prezilepsy: Organization Strategies To Reduce Motion Sickness Caused By Prezis, Shawn Apostel
Avoiding Prezilepsy: Organization Strategies To Reduce Motion Sickness Caused By Prezis, Shawn Apostel
Shawn Apostel
No abstract provided.
Visual Presentation Aids In The Communication Center: Tips And Techniques For Providing Useful Design Feedback, Shawn Apostel
Visual Presentation Aids In The Communication Center: Tips And Techniques For Providing Useful Design Feedback, Shawn Apostel
Shawn Apostel
No abstract provided.
Brainstorming In The Cloud: Using Prezi Meeting To Facilitate Feedback During The Topic Selecting And Organizing Stage Of The Composition Process, Shawn Apostel
Shawn Apostel
No abstract provided.
Communication Center Ethos: Remediating Space, Encouraging Collaboration, Russell Carpenter, Shawn Apostel
Communication Center Ethos: Remediating Space, Encouraging Collaboration, Russell Carpenter, Shawn Apostel
Shawn Apostel
A collection that examines the centers that support communication departments or across-the-curriculum programs as higher education focuses more attention on the communication field. The authors in this text address theoretical issues covering topics such as the importance of communication centers to higher education, the effects of communication centers on retention, critical thinking in the center, ethics, and more. These essays also explore ideas about center’s set-up and use of space, staff training, technology applications, and campus advertising and outreach. Communication Centers organizes cutting-edge knowledge of the theory and empirical research so as to serve practical use to peer tutors and …
A Qualitative Study Examining Tensions In Interdoctor Telephone Consultations, Anupma Wadhwa, Lorelei Lingard
A Qualitative Study Examining Tensions In Interdoctor Telephone Consultations, Anupma Wadhwa, Lorelei Lingard
Lorelei Lingard
OBJECTIVE: Communication skills have gained increasing attention in medical education. Much of the existing literature and medical curricula addresses issues of doctor-patient communication. The critical importance of communication between health professionals, however, is now coming under the spotlight. The interdoctor telephone consultation is a common health care setting in which health professional communication skills are exercised. Breakdowns in this communication commonly occur and, surprisingly, this skill is not formally addressed in medical training. This study sought to clarify the communication issues that can occur during interdoctor telephone consultations in order to inform future educational initiatives in this domain. METHODS: Data …
Towards Safer Interprofessional Communication: Constructing A Model Of "Utility" From Preoperative Team Briefings, Lorelei Lingard, Sarah Whyte, Sherry Espin, G. Baker, Beverley Orser, Diane Doran
Towards Safer Interprofessional Communication: Constructing A Model Of "Utility" From Preoperative Team Briefings, Lorelei Lingard, Sarah Whyte, Sherry Espin, G. Baker, Beverley Orser, Diane Doran
Lorelei Lingard
"Improved team communication" is broadly advocated in the discourse on safety but rarely supported by a precise understanding of the relationship between specific communication practices and concrete improvements in collaborative work processes. We sought to improve such understanding by analyzing the discourse arising from structured preoperative team briefings among surgeons, nurses, and anesthesiologists prior to general surgery procedures. Analysis of observers' fieldnotes from 302 briefings yielded a two-part model of communicative "utility", defined as the visible impact of communication on team awareness and behavior. "Informational utility" occurred when team awareness or knowledge was improved by provision of new information, explicit …
Surgeons Managing Conflict: A Framework For Understanding The Challenge, David Rogers, Lorelei Lingard
Surgeons Managing Conflict: A Framework For Understanding The Challenge, David Rogers, Lorelei Lingard
Lorelei Lingard
No abstract provided.
A Theory-Based Instrument To Evaluate Team Communication In The Operating Room: Balancing Measurement Authenticity And Reliability, Lorelei Lingard, Glenn Regehr, Sherry Espin, Sarah Whyte
A Theory-Based Instrument To Evaluate Team Communication In The Operating Room: Balancing Measurement Authenticity And Reliability, Lorelei Lingard, Glenn Regehr, Sherry Espin, Sarah Whyte
Lorelei Lingard
BACKGROUND: Breakdown in communication among members of the healthcare team threatens the effective delivery of health services, and raises the risk of errors and adverse events. AIM: To describe the process of developing an authentic, theory-based evaluation instrument that measures communication among members of the operating room team by documenting communication failures. METHODS: 25 procedures were viewed by 3 observers observing in pairs, and records of events on each communication failure observed were independently completed by each observer. Each record included the type and outcome of the failure (both selected from a checklist of options), as well as the time …
The Rhetorical 'Turn' In Medical Education: What Have We Learned And Where Are We Going?, Lorelei Lingard
The Rhetorical 'Turn' In Medical Education: What Have We Learned And Where Are We Going?, Lorelei Lingard
Lorelei Lingard
This paper presents a critical reflection on the contributions and challenges associated with one rhetorical approach to studying teaching and learning communication in health professions education. A rhetorical approach treats language as a social act, and attends to the role of language in establishing professional identities and relationships. The research has produced insights into the use of standard communication formats to teach novices, the nature of socialization on clinical teams, and the relationship between communication patterns and patient safety. Challenges and emerging questions include the problem of accounting for the material dimensions of communication in a rhetorical model, grappling with …
Old World Successes And New World Challenge: Reducing The Computer Waste Stream In America, Shawn Apostel, Kristi Apostel
Old World Successes And New World Challenge: Reducing The Computer Waste Stream In America, Shawn Apostel, Kristi Apostel
Shawn Apostel
This chapter considers the toxic waste stream our disciplinary activities have created and will create and encourages us (technology-inclined academics) to consider even more carefully what sort of environmental impact we will be making as our projects and programs succeed.
The current picture, incidentally, is both bleak and hopeful. The Environmental Protection Agency (EPA) says that from 2000 to 2007, upwards of 500 million personal computers will enter the municipal solid waste stream in America. This is a crisis not only because of the amount of computers ready for disposal, but also because of their toxic byproducts, including lead, mercury, …
Thinking Through Persuasive Play: Encouraging Gaming Experience, Shawn Apostel
Thinking Through Persuasive Play: Encouraging Gaming Experience, Shawn Apostel
Shawn Apostel
In 2002 the US Army released a highly effective and popular recruitment device: America’s Army. This free tactical multiplayer first-person shooter has proven to be so successful that other recruitment games are being developed and released by other military branches; however the effort being made to help students think reflectively about their game playing experience is minimal at best. This webtext will address these concerns by sharing ways video games can be discussed in the multimodal composition classroom.
Co-Management In Healthcare: Negotiating Professional Boundaries, Catherine Schryer, Olga Gladkova, Marlee Spafford, Lorelei Lingard
Co-Management In Healthcare: Negotiating Professional Boundaries, Catherine Schryer, Olga Gladkova, Marlee Spafford, Lorelei Lingard
Lorelei Lingard
This article investigates discursive practices associated with the co-management of patients between healthcare providers. Specifically, we focus on two genres (38 referral letters and 37 consultant reports) written by optometrists and ophthalmologists — two groups who are experiencing interprofessional tension over their scopes of practice. In our analysis we foreground four kinds of modality associated with verbs — epistemic, deontic, phatic and subjective. We found that these healthcare providers shared in the epistemic resources used to hedge their sense of clinical certainty, and that ophthalmologists used deontic resources to control future action. However, we also noted that both professions used …
Negotiating The Politics Of Identity In An Interdisciplinary Research Team, Lorelei Lingard, Catherine Schryer, Marlee Spafford, Sandra Campbell
Negotiating The Politics Of Identity In An Interdisciplinary Research Team, Lorelei Lingard, Catherine Schryer, Marlee Spafford, Sandra Campbell
Lorelei Lingard
This article explores the politics of identity in an interdisciplinary health research team that has been engaged in a qualitative research program for over five years. We draw on sociological theories of power and knowledge to explore our experiences of identity conflict, team socialization, and knowledge production. Structurally, our article integrates individual and group perspectives through personal narratives and collaborative critique as we explore the complex negotiations required to realize and maintain our team dynamic. These negotiations take place not only with one another as particularly positioned individuals, but also with the ideological and organizational forces that structure our scholarly …
Questioning Competence: A Discourse Analysis Of Attending Physicians' Use Of Questions To Assess Trainee Competence, Tara Kennedy, Lorelei Lingard
Questioning Competence: A Discourse Analysis Of Attending Physicians' Use Of Questions To Assess Trainee Competence, Tara Kennedy, Lorelei Lingard
Lorelei Lingard
BACKGROUND: Attending physicians (APs) must constantly assess trainees' competence to act independently, to promote learning while ensuring quality of care. This study aimed to explore, through discourse analysis of case presentations, the process of competence assessment for case-specific clinical independence.
METHOD: Twenty-six case presentations in emergency medicine were observed and audiorecorded. A discourse analysis was conducted, focusing on APs' use of questioning strategies.
RESULTS: Questioning strategies involved clarifying questions (to ensure APs' understanding of the case), probing questions (to probe trainees' understanding of a case or their underlying knowledge), and challenging questions (to challenge presuppositions). Case-related probing questions and challenging …
First Phase Information Literacy On A Fourth Generation Website, Shawn Apostel, Moe Folk
First Phase Information Literacy On A Fourth Generation Website, Shawn Apostel, Moe Folk
Shawn Apostel
Prevailing advice to students on how to evaluate websites (look at the URL, date of publication, webmaster, etc.) is adapted from how we evaluate books. This is an example of First Phase Information Literacy, a term we have adapted from Lankshear and Knobel's discussion of Bezos's distinction between the "first phase of automation" and the second phase. The way we as teachers have approached the evaluation of credible websites is still in the "first phase" of information literacy. In other words, we have merely adapted the methodologies we have used for books so that they apply to websites. However, as …
Oh That Wonderful Stuff": Selected Poetry By College And Middle School Students, Shawn Apostel
Oh That Wonderful Stuff": Selected Poetry By College And Middle School Students, Shawn Apostel
Shawn Apostel
When students use poetry to imagine and explore academic subjects, they examine the topic in new, creative ways, resulting in interesting and lively writings that stimulate thought and class discussions. The following poems are examples of student poetry written in a variety of classes throughout the curriculum. I am pleased to showcase student writing in this section, and I hope reading these poems will suggest possibilities and adaptations for teachers and students elsewhere.