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Social and Behavioral Sciences Commons

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Full-Text Articles in Social and Behavioral Sciences

Collaboration In The Midst Of Change: Growing Librarian-Archivist Partnerships For Engaging New Students And Faculty, Karen E. Viars, Amanda G. Pellerin Dec 2017

Collaboration In The Midst Of Change: Growing Librarian-Archivist Partnerships For Engaging New Students And Faculty, Karen E. Viars, Amanda G. Pellerin

Collaborative Librarianship

Collaboration between librarians and archivists is a valuable way to share expertise and effort when instructing first-year English students on research skills they will need to succeed in college. It is also vital to orienting new faculty to library and archive resources for their scholarship and teaching, as well as encouraging students to value the library and archives resources and knowledge. The unique first-year English program at the Georgia Institute of Technology (Georgia Tech) provides a constantly renewing pool of both new students and faculty members. This article identifies common themes in library and archive instruction and key elements of ...


Freeing Knowledge: Approaches To Foster Collaboration Between Academic Libraries And The Wikipedia Community, Laura Soito Mar 2017

Freeing Knowledge: Approaches To Foster Collaboration Between Academic Libraries And The Wikipedia Community, Laura Soito

Collaborative Librarianship

Wikipedia has become a ubiquitous source for information, as well as a global community of people dedicated to the free exchange of knowledge. While its convenience may seem at first glance to be a threat to the traditional role of libraries, an overlap of purpose fosters unique opportunities for working together to advance free access to high-quality information and empower learning. This article will address these opportunities by providing specific examples of ways in which libraries can collaborate with Wikipedia to achieve the common goal of making information more accessible, while increasing their utility beyond their local community. An overview ...


Decoding Virtual Reference: Using Chat Transcripts To Guide Usability Testing And Improve Web Design, Kate E. Wimer Jan 2017

Decoding Virtual Reference: Using Chat Transcripts To Guide Usability Testing And Improve Web Design, Kate E. Wimer

Library and Information Science: Student Capstone Projects

This paper seeks to support user-centered library website design by exploring a low-effort strategy for identifying patron needs and the natural language used to describe them. The literature review cross-references library literature on chat reference with broader studies on website navigation and cognitive modeling, and briefly reviews other studies that have used chat transcript analysis as a usability tool. Word count analysis of two terms of chat reference transcripts showed several trends in patron language, particularly highlighting the benefits of usage-based navigational design. Recommendations for further usability testing are offered, as is an analysis of the method as a starting ...