Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Discipline
Articles 1 - 5 of 5
Full-Text Articles in Social and Behavioral Sciences
Getting A Good Read, Todd Bruns, Rendong Bai
Getting A Good Read, Todd Bruns, Rendong Bai
Todd A. Bruns
Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …
Book Review: Using Social Media In Libraries: Best Practices, Todd Bruns
Book Review: Using Social Media In Libraries: Best Practices, Todd Bruns
Todd A. Bruns
Laura Solomon’s delightfully on-target Foreward sums up this book on libraries and social media: She quotes Avinash Kaushik (an analytics evangelist for Google), “Social media is like teen sex. Everyone wants to do it. No one really knows how.” (p. v). Solomon notes that social media is “more about building relationships than it is about promoting anything” (p. vii). This point is echoed in Walt Crawford’s Introduction, which focuses on the truth that libraries are at the heart of their local communities and that suggests that successful use of social media will strengthen those community bonds. Solomon and Crawford’s chapters …
Review Of Staff Development On A Shoestring, Kirstin Duffin
Review Of Staff Development On A Shoestring, Kirstin Duffin
Kirstin Duffin
Budgets are tight, yet it remains important for library staff members to keep current with evolving technologies and improve their skills in providing services to library users. Staff development programs can spark creativity, increase motivation, and augment productivity. In these lean times, Marcia Trotta provides guidance on how to maintain library staff development opportunities. Trotta is a consultant and adult program coordinator of the Connecticut Humanities Council. She is a retired public library director and has written a number of books on library management-related issues.
Review Of Information Need: A Theory Connecting Information Search To Knowledge Formation, Kirstin Duffin
Review Of Information Need: A Theory Connecting Information Search To Knowledge Formation, Kirstin Duffin
Kirstin Duffin
In this book, Cole attempts to establish a framework for the information searching process. Cole analyzes information need from the perspectives of both information science and computer science. Where information science considers the need as sensory (perceptual-cognitive), computer science views information need as mechanical (input-output). The book, one in the ASIST Monograph Series, is a conceptual work that presents a systematic overview of users’ information retrieval practices.
Getting The Most Out Of Your Student Worker Budget: A Survey Of Tasks Performed By Student Assistants In Access Services Departments, Bradley P. Tolppanen, Janice Derr
Getting The Most Out Of Your Student Worker Budget: A Survey Of Tasks Performed By Student Assistants In Access Services Departments, Bradley P. Tolppanen, Janice Derr
Bradley P. Tolppanen
University libraries invest considerable funds and staff time in the hiring, training, and employment of student assistants. Access Services departments within university libraries depend on student assistants to complete tasks and aid in the work flow in virtually all areas of the department. With the recent increases in minimum wage and uncertain library budgets, the need for the most efficient and effective use of student assistants has become an even greater concern. This poster session will present the results of a recently conducted survey of Access Services department supervisors on the hiring, training, and duties assigned to student assistants. Results …