Social and Behavioral Sciences Commons^™

Digital Wayfinding: A User Study, M Ryan Hess

M Ryan Hess

The DePaul University Richardson Library conducted a study of an interactive, touch-based wayfinding screen in order to determine 1) what specific content needs users desire in digital wayfinding services and 2) are user content needs so broad, a more full-feature experience with access to all library web content would be preferred. The three-phase study included analysis of click analytics data, observations of user interactions and questionnaires targeting user experiences and expectations. The study builds on research at other libraries around point-of-need wayfinding signage and usability of digital information. Phase 1 involved capturing anonymous click analytics of user interactions, over a …

Creating Computer Availability Maps, Scott Bacon

Library Faculty Publications

During the fall semester of 2012, the Kimbel Library and Bryan Information Commons conducted a LibQUAL+ survey to gauge how patron needs were being met. Many survey respondents commented that there were not enough computers for use in the library buildings. This issue was remedied by the addition of over 70 percent more computer workstations in the new commons building, a move that was well received by patrons. However, these desktops still filled up quickly, especially during midterms and finals, so the library decided to create a dynamic system to show patrons which computers were available for use at any …

Creating Computer Availability Maps, Scott Bacon

Scott Bacon