Social and Behavioral Sciences Commons^™

Understanding The Impact Of Cross-Cultural Communication Between American And Japanese Businesses, Scott Jenkins

Senior Theses

This thesis aims to investigate the cultural differences between American and Japanese society most relevant to successful business collaboration in relation to SIOS Technology Group. First, by providing an examination of the issues SIOS Technology Group has experienced as a company with businesses in both Japan and the United States, this case will provide context for the use of relevant frameworks for researching cultural differences. Second, this thesis analyzes relevant theories of cross-cultural research such as the CAGE Distance Framework, Hall’s Cultural Elements, Hofstede’s Cultural Dimensions, and Schwartz’s Cultural Values in order to apply their concepts to SIOS Technology Group’s …

Macroeconomic Determinants Of Corporate Performance And Failure: Evidence From An Emerging Market The Case Of Jordan, Rami Zeitun, Gary Tian, Steve Keen

Gary Tian

This study investigates the impact of aggregate economic risk on a company’s performance and failure in a panel estimation using 167 Jordanian companies during 1989-2003. Our finding shows that unanticipated changes in interest rate negatively and significantly affect firms’ performance measured by ROA, which suggests that an interest rate rise increases the cost of borrowing and then further negatively affects a firm’s profit. We also found that both the production manufacturing index and Islamic credit facilities positively and significantly affect a firm’s performance. The positive and significant impact of Islamic credit facilities reflects the importance and the significance of the …

An Activity Theory Analysis Of A Case Of It-Driven Organisational Change, Wannapa Suratmethakul, Helen Hasan

Helen Hasan

The paper describes unexpected problems encountered in the automation of a scheduling process using an IT application already in use in other similar organisations. A grounded theory approach was used to collect and categorise data on the case. Activity Theory was then used to analyse the attempt by management to implement organisational change through the introduction of the system. The findings suggest that it is inadvisable to impose organisational change through the introduction of a complex IT system, particularly when this disrupts entrenched decision-making processes of the organisation.

Electronic Documentation In Residential Aged Care Facilities - A Review Of The Literature On Organisational Issues And Early Findings On Initial Conditions From A Case Study, Kieren Diment, Ping Yu, Karin H. Garrety

Dr Ping Yu

This paper discusses the theoretical rationale for an empirical study of organisational change arising from introduction of electronic nursing documentation in residential aged care facilities. The study draws on a processual view of organisational change, which is related to the theory of complex adaptive systems. First we review existing literature on electronic nursing documentation with an organisational focus to provide a context to help outline the research aims of the present study. Then we describe a method to explore the hierarchical nature of the work environment based on the sociological theory of Institutional Ethnography. Finally we use this approach to …

Performance Audit: A Case Of Indian R&D Unit, Parulian Silaen, Shyam S. Bhati

Parulian Silaen

The purpose of this paper is to study the outcome of performance audit of anIndian research and development organisation, NIB and explore the utility of performanceaudit tools in determining the causes which lead to the failure of this particular organisation.A set of control tools developed by Silaen and Williams (2009) for the study of Research andDevelopment organisation are applied in this case. The elements of the tools developed bySilaen and Williams (2009) consist of dimensions and value of representation. Fourdimensions of control tools are given as directional, bureaucratic, scientific and financial.Three values of representation are given as external, internal and …

The Use Of Team-Based Learning As An Approach To Increased Engagement And Learning For Marketing Students: A Case Study, Paul Chad

Paul Chad

Marketing educators are often faced with poor preclass preparation by students, declining student interest in attending classes as the semester progresses, and student complaints regarding previous bad experiences with team assessment activities. Teambased learning (TBL) is an innovative teaching strategy using semiformalized guidelines aimed to enhance student engagement and improve teamwork and, hence, overcome the typical problems faced by educators. This case study examines the firsttime use of TBL in a postgraduate marketing subject at an Australian university. The results indicate that the TBL innovation has a positive influence on student engagement and offers opportunities to assist learning. The study …

Measuring The Banking Efficiency And Productivity Changes Using The Hicks-Moorsteen Approach: The Case Of Iran, Amir Arjomandi, Charles Harvie, Abbas Valadkhani

Amir Arjomandi

This study is the first to use a comprehensive decomposition of the Hicks–Moorsteen TFP index developed by O’Donnell (2010a) to analyse efficiency and productivity changes in a banking context. The paper investigates the efficiency and productivity growth of the Iranian banking industry between 2003 and 2008, encompassing pre- and post-2005-reform years. The advantage of this approach over the popular constant-returns-to-scale Malmquist productivity index is that it is free from any assumptions concerning firms’ returns to scale. We assume that the production technology exhibits variable returns to scale. Our findings show that the banking industry’s technical efficiency level – which had …

Embedding Notions Of Community In The Teaching-Research Nexus: A Case Study, Mario Fernando, Peter D. Mclean

Peter McLean

Becoming aware of the variety of ways academics and students experience and apply research in higher education empowers higher education providers, policy makers and academics to become more reflective and critical of the environment in which learning is taking place. Significant shifts in commerce higher education pedagogy that value community engagement as a bridge to holistic education and sustainable social change are taking place. With the increasing need to integrate the community into the teaching-research nexus, social responsibility is moving to the forefront of commerce higher education. The paper is based on the findings of a teaching and learning scholar …

Electronic Documentation In Residential Aged Care Facilities - A Review Of The Literature On Organisational Issues And Early Findings On Initial Conditions From A Case Study, Kieren Diment, Ping Yu, Karin H. Garrety

Karin Garrety

This paper discusses the theoretical rationale for an empirical study of organisational change arising from introduction of electronic nursing documentation in residential aged care facilities. The study draws on a processual view of organisational change, which is related to the theory of complex adaptive systems. First we review existing literature on electronic nursing documentation with an organisational focus to provide a context to help outline the research aims of the present study. Then we describe a method to explore the hierarchical nature of the work environment based on the sociological theory of Institutional Ethnography. Finally we use this approach to …

Centrelink Prosecutions At The Employment/Benefit Nexus: A Case Study Of Wollongong, Freda Hui, Lee Moerman, Kathy Rudkin

Lee Moerman

This report examines financial and social issues pertaining to Centrelink prosecutions for overpayments of unemployment‐related social security benefits. Specifically, it examines the circumstances of prosecutions of those returning to work, and those in precarious casual employment. A sample of overpayment prosecutions in the Wollongong area of New South Wales from July 2008 to June 2010 is profiled and analysed.

Centrelink Prosecutions At The Employment/Benefit Nexus: A Case Study Of Wollongong, Freda Hui, Lee Moerman, Kathy Rudkin

Freda Hui

This report examines financial and social issues pertaining to Centrelink prosecutions for overpayments of unemployment‐related social security benefits. Specifically, it examines the circumstances of prosecutions of those returning to work, and those in precarious casual employment. A sample of overpayment prosecutions in the Wollongong area of New South Wales from July 2008 to June 2010 is profiled and analysed.

The Unit Of Analysis In Is Theory: The Case For Activity, Helen Hasan, Sumayya Banna

Sumayya a Banna

In the field of IS, researchers use and adapt existing theories to make sense of their data. They also build new theory from their research findings. The way theory is used, adapted or created usually assumes a certain unit of analysis, which could be the artefact, the system, the organisation, the user, the developer, the team or something else. In this paper we propose that ‘activity’ should also be considered as a suitable unit of analysis for theory in IS since the purpose of any information systems is to facilitate activities of use. To support this proposition, we describe tenets …

Measuring The Banking Efficiency And Productivity Changes Using The Hicks-Moorsteen Approach: The Case Of Iran, Amir Arjomandi, Charles Harvie, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

This study is the first to use a comprehensive decomposition of the Hicks–Moorsteen TFP index developed by O’Donnell (2010a) to analyse efficiency and productivity changes in a banking context. The paper investigates the efficiency and productivity growth of the Iranian banking industry between 2003 and 2008, encompassing pre- and post-2005-reform years. The advantage of this approach over the popular constant-returns-to-scale Malmquist productivity index is that it is free from any assumptions concerning firms’ returns to scale. We assume that the production technology exhibits variable returns to scale. Our findings show that the banking industry’s technical efficiency level – which had …

A Comparative Case Study Of The Internationalization Strategies Of Malaysian, Singaporean And Taiwanese Firms, Ah Ba Sim

Faculty of Commerce - Papers (Archive)

Comparative empirical research on the internationalization strategies of Asian multinational enterprises (MNEs) from countries at different levels of development is lacking. This paper examines and analyzes the internationalization characteristics and strategies of MNEs from three Asian countries at two different levels of development. Primary data from matched sample firms from Malaysia (a fast developing economy) and Singapore and Taiwan (representing newly industrialized economies) in the textile and electronics industries are used for this study. The findings indicate some differences among the Malaysian, Singaporean and Taiwanese MNEs. These differences and their implications are examined. The empirical findings, particularly the contextual aspects …

The Use Of Team-Based Learning As An Approach To Increased Engagement And Learning For Marketing Students: A Case Study, Paul Chad

Faculty of Commerce - Papers (Archive)

Marketing educators are often faced with poor preclass preparation by students, declining student interest in attending classes as the semester progresses, and student complaints regarding previous bad experiences with team assessment activities. Teambased learning (TBL) is an innovative teaching strategy using semiformalized guidelines aimed to enhance student engagement and improve teamwork and, hence, overcome the typical problems faced by educators. This case study examines the firsttime use of TBL in a postgraduate marketing subject at an Australian university. The results indicate that the TBL innovation has a positive influence on student engagement and offers opportunities to assist learning. The study …

The Unit Of Analysis In Is Theory: The Case For Activity, Helen Hasan, Sumayya Banna

Helen Hasan

In the field of IS, researchers use and adapt existing theories to make sense of their data. They also build new theory from their research findings. The way theory is used, adapted or created usually assumes a certain unit of analysis, which could be the artefact, the system, the organisation, the user, the developer, the team or something else. In this paper we propose that ‘activity’ should also be considered as a suitable unit of analysis for theory in IS since the purpose of any information systems is to facilitate activities of use. To support this proposition, we describe tenets …

Predicting Online Travel Purchases: The Case Of Switzerland, Christian Laesser, Anita Zehrer

Faculty of Commerce - Papers (Archive)

This paper examines why and under what conditions prospective travellers complete their bookings through online services compared to other methods. The study is based on a representative survey within 1,898 Swiss households, recording their travel behaviour during the entire year 2007. The results show that the likelihood of booking online increases if someone is drawn to a website to gather information in the first place and if the product sold through the website is transparent and well-understood (either 'per se' or because the customer is familiar with the product) or if any other booking-related communication would impose a financial charge …

Centrelink Prosecutions At The Employment/Benefit Nexus: A Case Study Of Wollongong, Freda Hui, Lee Moerman, Kathy Rudkin

Faculty of Commerce - Papers (Archive)

This report examines financial and social issues pertaining to Centrelink prosecutions for overpayments of unemployment‐related social security benefits. Specifically, it examines the circumstances of prosecutions of those returning to work, and those in precarious casual employment. A sample of overpayment prosecutions in the Wollongong area of New South Wales from July 2008 to June 2010 is profiled and analysed.

The Implementation Of Authentic Activities For Learning: A Case Study In Finance Education, Mara K. Koplin, Chi Fun Freda Hui

Faculty of Commerce - Papers (Archive)

This paper seeks to demonstrate how assessment tasks set in a finance subject contribute to an authentic learning experience. Authentic learning has been shown to help connect students’ classroom learning to the outside world. Linking what students are learning in class to the real world enables them to better understand the problems to be faced when dealing with incomplete information, while also engaging them more fully. In this preliminary study we explore the attributes of an authentic learning experience. The assessment task requires each student to research the topics covered in class in relationship to a country that they have …

Australia: The Challenge Of Father-Daughter Succession In Family Business: A Case Study From The Land Down Under, Mary Barrett, Ken Moores

Faculty of Commerce - Papers (Archive)

This chapter examines the case of an Australian woman, Roz, who succeeded her father as the CEO of a large fourth-generation family business, Hawkins Family Group, in the traditionally male-dominated transport industry. The case is described in three phases. First, we outline Australian culture how it influences business life, including the position of women in the Australian workforce especially as managers and entrepreneurs. We then describe the history of the Hawkins Family Group and how Roz eventually came to lead it. Finally, we return to aspects of Australian values and culture and other literature to draw conclusions about the case. …

Customer Satisfaction Measurement For The State-Owned Banks In The Developing Countries - The Case Of Bangladesh, Muhammad Saifuddin Khondaker, Monir Zaman Mir

Faculty of Commerce - Papers (Archive)

Customer Satisfaction has become an imponant aspect of measuring performance. particularly for the banking and finance industry. As most banks and finance organizations offer Similar products and services. Improving customer satisfaction and loyalty is the most important factor in maintaining as well as increasing market share for these organizations. Customer satisfaction is a grossly neglected area for performance measurement in almost all Least Developed Countries (LDCs) and Bangladesh is no exception. Like most LDCs. Bangladesh is also com:ng under pressure from the IMF. World Bank. ADB. etc. to reform its inefficient financial sector. Anecdotal evidence suggests that state·owned commercial banks …

The Unit Of Analysis In Is Theory: The Case For Activity, Helen Hasan, Sumayya Banna

Faculty of Commerce - Papers (Archive)

In the field of IS, researchers use and adapt existing theories to make sense of their data. They also build new theory from their research findings. The way theory is used, adapted or created usually assumes a certain unit of analysis, which could be the artefact, the system, the organisation, the user, the developer, the team or something else. In this paper we propose that ‘activity’ should also be considered as a suitable unit of analysis for theory in IS since the purpose of any information systems is to facilitate activities of use. To support this proposition, we describe tenets …

Electronic Documentation In Residential Aged Care Facilities - A Review Of The Literature On Organisational Issues And Early Findings On Initial Conditions From A Case Study, Kieren Diment, Ping Yu, Karin H. Garrety

Faculty of Commerce - Papers (Archive)

This paper discusses the theoretical rationale for an empirical study of organisational change arising from introduction of electronic nursing documentation in residential aged care facilities. The study draws on a processual view of organisational change, which is related to the theory of complex adaptive systems. First we review existing literature on electronic nursing documentation with an organisational focus to provide a context to help outline the research aims of the present study. Then we describe a method to explore the hierarchical nature of the work environment based on the sociological theory of Institutional Ethnography. Finally we use this approach to …

The Health Service Bus: An Architecture And Case Study In Achieving Interoperability In Healthcare, Amanda Ryan, Peter W. Eklund

Faculty of Commerce - Papers (Archive)

Interoperability in healthcare is a requirement for effective communication between entities, to ensure timely access to up to-date patient information and medical knowledge, and thus facilitate consistent patient care. An interoperability framework called the Health Service Bus (HSB), based on the Enterprise Service Bus (ESB) middleware software architecture is presented here as a solution to all three levels of interoperability as defined by the HL7 EHR Interoperability Work group in their definitive white paper “Coming to Terms”. A prototype HSB system was implemented based on the Mule Open-Source ESB and is outlined and discussed, followed by a clinically-based example.

Embedding Notions Of Community In The Teaching-Research Nexus: A Case Study, Mario Fernando, Peter D. Mclean

Faculty of Commerce - Papers (Archive)

Becoming aware of the variety of ways academics and students experience and apply research in higher education empowers higher education providers, policy makers and academics to become more reflective and critical of the environment in which learning is taking place. Significant shifts in commerce higher education pedagogy that value community engagement as a bridge to holistic education and sustainable social change are taking place. With the increasing need to integrate the community into the teaching-research nexus, social responsibility is moving to the forefront of commerce higher education. The paper is based on the findings of a teaching and learning scholar …

Performance Audit: A Case Of Indian R&D Unit, Parulian Silaen, Shyam S. Bhati

Faculty of Commerce - Papers (Archive)

The purpose of this paper is to study the outcome of performance audit of anIndian research and development organisation, NIB and explore the utility of performanceaudit tools in determining the causes which lead to the failure of this particular organisation.A set of control tools developed by Silaen and Williams (2009) for the study of Research andDevelopment organisation are applied in this case. The elements of the tools developed bySilaen and Williams (2009) consist of dimensions and value of representation. Fourdimensions of control tools are given as directional, bureaucratic, scientific and financial.Three values of representation are given as external, internal and …

Predicting Online Travel Purchases: The Case Of Switzerland, Christian Laesser

Faculty of Commerce - Papers (Archive)

This paper examines why and under what conditions prospective travellers complete theirbookings through online services compared to other methods. The study is based on a representativesurvey within 1,898 Swiss households. The results show that the likelihood of bookingonline increases if someone is drawn to a website to gather information in the first place,and if the product sold through the website is transparent and well-understood (either per se orbecause the customer is familiar with the product), or if any other booking-related communicationwould impose a financial charge, independent of the socio-demographic background ofthe prospective traveller.

Dynamic Pricing Support Systems For Diy Retailers - A Case Study From Austria, Martin Natter, Thomas K. Reutterer, Andreas Mild

Faculty of Commerce - Papers (Archive)

Merchandise managers have long dreamt of automated dynamic systems to help them make well-informed pricing decisions. However, such systems have proved as elusive as the Holy Grail - until now, that is. The story of an Austrian DIY retailer shows often undetected opportunities to use valuable information, hidden in retailers' data warehouses, on consumer reactions to previous price changes in order to make automatic pricing and promotion decisions.

Hongkong And Shanghai Bank And The Foochow Loan: A Case For Dual Identities, Freda Hui, Kathleen M. Rudkin

Faculty of Commerce - Papers (Archive)

Purpose Accounting practices of Hongkong and Shanghai Bank from 1865 to 1876 fostered dual identities of the bank for the west and the east. Hongkong and Shanghai Bank used these identities to act opportunistically in commercial dealings with the British colonial administration of Hong Kong, the public of the Scotland and Britain, and the Emperor of China and his government. This paper argues the Hongkong and Shanghai Bank varied its financial reporting practices to manage its identities in different cultural constituencies, and to enable a unique identity to emerge.

Design / Methodology / Approach The approach taken is to use …

Analysing The Asymmetric Effects Of Inflation On Real Investment: The Case Of Iran, Abbas Valadkhani, Amin Reza Kamalian, Mosayeb Pahlavani

Faculty of Commerce - Papers (Archive)

Using a threshold regression model and annual data (1960-2008), this paper examines thedeterminants of investment in Iran. We found that real GDP, the trade openness indexand inflation can influence investment. However, the effect of inflation on investmentfollows an asymmetry adjustment process. The threshold value for the rate of inflationhas endogenously been estimated to be at 11.9 per cent. If the annual rate of inflationexceeds this threshold, it will have a negative impact on investment. But, if inflationremains below this rate, not only the negative effect fades away but also rising prices canboost investment.