Social and Behavioral Sciences Commons^™

Coaching Nurse Leaders In Conflict Management And Team Building To Improve Retention, Jeanette Black

Doctor of Nursing Practice (DNP) Projects

Abstract

Problem: Retention of assistant nurse managers (ANMs) was identified as a concern from interviews with executive leadership and ANMs employed at a large hospital within a Northern California integrated health system. The nurse leader orientation training was reviewed, with gaps identified in conflict management and team building.

Context: The attrition rate of U.S. nurse managers in 2010 was 8.3%, higher than executive nurse leaders, with replacement costs equal to 75% - 125% of a nurse manager’s salary (Loveridge, 2017). Employee turnover and dissatisfaction due to conflict can have detrimental effects on retention, productivity, morale, and quality of patient care. …

“Where Do We Go From Here?” The Influence Of Personality And Social Motivators On Attitudes Toward Structural Violence And Interpersonal Forgiveness, Melvin Laven

Doctor of International Conflict Management Dissertations

The goal of this research is to develop an interpersonal definition of forgiveness. The question asked by Martin Luther King Jr. in 1967 still remains: where do we go from here? Conflict is ubiquitous and systems for managing direct and structural violence are struggling to address issues like the police brutality experienced by African American populations or women’s lived experience of sexual abuse and harassment. Forgiveness can play a role in many conflicts, what can it do in these cases? From intractable global and political disputes to basic inter and intra-personal conflicts forgiveness and reconciliation projects have meant the difference …

“Square Peg In A Round Hole” An Interpretative Phenomenological Analysis Of Workers’ Experiences With Workplace Conflict, Katherine Joanna Sosa

Department of Conflict Resolution Studies Theses and Dissertations

Conflict is a predictable aspect of organizational life. Research indicates that workers spend the majority of their lifetime at work and that unresolved conflict is one of the largest reducible costs in organizations. However, the majority of employee conflicts are not accurately addressed by rights-and-power based conflict management systems. This Interpretative Phenomenological Analysis (IPA) study explored the experiences and perceptions of workers who had been involved in an unresolved or escalated workplace conflict that was of consequence in their lives. The study sought to learn how it impacted them and how they made sense of the conflict, their organizations, and …