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Full-Text Articles in Social and Behavioral Sciences
Narrativity And Involvement In Online Consumer Reviews: The Case Of Tripadvisor, Camilla Vasquez
World Languages Faculty Publications
Drawing on recent work on digital narratives of personal experience in online genres such as email, social networking sites, and blogs, the present study explores narrative features in 100 online consumer reviews of hotels. Focusing on negative reviews, or “Rants,” from popular consumer travel platform, TripAdvisor, the article examines both canonical and genre-specific structural features of narratives, as well as some of the discursive resources used by online narrators to engage their audiences, and to draw them into their stories. Specifically, the study explores the use of story prefaces and related forms of second person address, represented speech and mental ...