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Full-Text Articles in Social and Behavioral Sciences

Layoffs And Urban Poverty In The State-Owned Enterprise Communities In Shaanxi Province, China, Zhiming Cheng Jan 2012

Layoffs And Urban Poverty In The State-Owned Enterprise Communities In Shaanxi Province, China, Zhiming Cheng

Faculty of Commerce - Papers (Archive)

This paper applies a mixed methods approach that combines qualitative and quantitative methods to examine urban poverty in China’s state-owned enterprise communities where laid-off workers concentrate. A sequential explanatory model using interviews, Participatory Poverty Assessments and community household survey on textile and military industries in Shaanxi Province of northwestern China shows that low-income households suffered multidimensional disadvantages. Qualitative techniques have helped to reveal the hidden aspects of poverty while statistical tools have captured holistic information on the communities. These approaches together (Q-squared) consider both the outsiders’ and insiders’ views on the laid-off poor and benefit the making of effective ...


How To Use Qualitative Research To Design A Managerially Useful E-Service Questionnaire, John R. Rossiter Jan 2012

How To Use Qualitative Research To Design A Managerially Useful E-Service Questionnaire, John R. Rossiter

Faculty of Commerce - Papers (Archive)

E-service questionnaires must be content-aligned with the company or organization’s customer relationship management system (CRM). Four phases of qualitative research will ensure this alignment. The first phase is a qualitatively evaluative search of the practitioner literature on e-retailing, both B2B and B2C, and on CRM so as to capture evolving knowledge in both fields. The second phase is individual depth interviews (IDIs) with potential, current, and lapsed customers to map their e-interactive behavior and experiences. The third phase is dyadic depth interviews (DDIs) with the marketing manager and the website designer to fully understand the company’s current and ...


Role Of Remuneration Committee In Narrative Human Capital Disclosure, Indra Abeysekera Jan 2012

Role Of Remuneration Committee In Narrative Human Capital Disclosure, Indra Abeysekera

Faculty of Commerce - Papers (Archive)

This study empirically investigates whether independent directors on the remuneration committee influence narrative human capital disclosure (NAHCD) in firms where independent directors dominate the board composition. NAHCD is measured by frequency of occurrence, using latent content analysis in the annual reports of the top 30 listed firms on the Colombo Stock Exchange from 1998 to 2006. This study examines two attributes of corporate governance, controlling for other corporate governance attributes and firm-level attributes. The findings highlight the importance of considering a firm’s independent director involvement in the remuneration committee when determining NAHCD strategy.


How Coviewing Reduces The Effectiveness Of Tv Advertising, Steven Bellman, John R. Rossiter, Anika Schweda, Duane Varan Jan 2012

How Coviewing Reduces The Effectiveness Of Tv Advertising, Steven Bellman, John R. Rossiter, Anika Schweda, Duane Varan

Faculty of Commerce - Papers (Archive)

In the present study – a naturalistic laboratory experiment – coviewing of TV commercials reduced their effectiveness (delayed proven ad recall) from 63%, obtained by single viewers, to 43%, for both coviewers. During coviewing, the ‘mere presence of another’ apparently distracts each coviewer’s attention from the screen. The reduction in TV ads’ effectiveness due to coviewing is equivalent to the loss from channel-change zapping, which reduces ad recall to 45%. More deleterious but less prevalent modes of digital video recorder-enabled ad avoidance are skip-button zapping, which reduces recall to 35%, and moderately fast zipping (X 8 fast forward), which reduces ad ...


Informing Destination Recommender Systems Design And Evaluation Through Quantitative Research, Ulrike Gretzel, Yeong-Hyeon Hwang, Daniel Fesenmaier Jan 2012

Informing Destination Recommender Systems Design And Evaluation Through Quantitative Research, Ulrike Gretzel, Yeong-Hyeon Hwang, Daniel Fesenmaier

Faculty of Commerce - Papers (Archive)

Purpose - Destination recommender systems need to become truly human-centric in their design and functionality. This requires a profound understanding of human interactions with technology as well as human behavior related to information search and decision-making in the context of travel and tourism. This paper seeks to review relevant theories that can support the development and evaluation of destination recommender systems and to discuss how quantitative research can inform such theory building and testing. Design/methodology/approach - Based on a review of information search and decision-making literatures, a framework for the development of destination recommender systems is proposed and the implications ...


An Activity-Theory Analysis Of Corporate Wikis, Helen M. Hasan, Charmaine C. Pfaff Jan 2012

An Activity-Theory Analysis Of Corporate Wikis, Helen M. Hasan, Charmaine C. Pfaff

Faculty of Commerce - Papers (Archive)

Purpose: Wiki technologies, which are popular in social settings, are beginning to contribute to more flexible and participatory approaches to the exploitation of knowledge in corporate settings. Through the lens of activity theory, this paper aims to investigate contentious challenges to organizational activities that may be associated with the introduction of corporate wikis, in particular the potential democratization of knowledge work. Design/methodology/approach: From a study of several cases of corporate wiki adoption, this paper presents and interprets two representative cases sampled to provide more generalized results. Qualitative data were collected through semi-structured interviews and observation. The analysis followed ...


Towards The Development Of An Evaluation Questionnaire For Academic Conferences, Clifford Lewis, Gregory M. Kerr Jan 2012

Towards The Development Of An Evaluation Questionnaire For Academic Conferences, Clifford Lewis, Gregory M. Kerr

Faculty of Commerce - Papers (Archive)

Each year, academic conferences are held at destinations throughout the world. These conferences provide benefits to the host destination's economy as well as to the conference participants. Involving travel and accommodation, academic conferences can be classified as business tourism. Academics often have a range of conferences from which to choose. The conference experience therefore may be important in the decision to reattend or recommend a conference to other potential attendees. While many conference organizers distribute a "conference evaluation sheet" at the end of a conference, there is no evidence of a standardized questionnaire that evaluates the entire conference experience ...


Occupational Health And Safety Management In Organizations: A Review, Michael Zanko, Patrick Dawson Jan 2012

Occupational Health And Safety Management In Organizations: A Review, Michael Zanko, Patrick Dawson

Faculty of Commerce - Papers (Archive)

In examining the research literature on occupational health and safety (OHS), this paper argues that the growth in the number of specialists in OHS has resulted in an emphasis on policy and practice away from more scholastic concerns previously addressed by academics in the disciplines of psychology and sociology. A hiatus has occurred, and this is evidenced by the general absence of studies in management, even though OHS is increasingly seen as a key operational and strategic concern of business organizations. The authors call for OHS to be placed firmly on the research agenda of management scholars, and advocate the ...


A New Way Of Identifying Biomarkers In Biomedical Basic-Research Studies, Alexander Yassouridis, Tonia Ludwig, Axel Steiger, Friedrich Leisch Jan 2012

A New Way Of Identifying Biomarkers In Biomedical Basic-Research Studies, Alexander Yassouridis, Tonia Ludwig, Axel Steiger, Friedrich Leisch

Faculty of Commerce - Papers (Archive)

A simple, nonparametric and distribution free method was developed for quick identification of the most meaningful biomarkers among a number of candidates in complex biological phenomena, especially in relatively small samples. This method is independent of rigid model forms or other link functions. It may be applied both to metric and non-metric data as well as to independent or matched parallel samples. With this method identification of the most relevant biomarkers is not based on inferential methods; therefore, its application does not require corrections of the level of significance, even in cases of thousands of variables. Hence, the introduced method ...


Emergency Service Volunteers: A Comparison Of Age, Motives And Values, Julie E. Francis, Michael Jones Jan 2012

Emergency Service Volunteers: A Comparison Of Age, Motives And Values, Julie E. Francis, Michael Jones

Faculty of Commerce - Papers (Archive)

Understanding why volunteers join an emergency service and why they stay is critical to developing more effective recruitment and retention strategies. Subsequently, this study examines the roles of age, motivations and values in satisfaction among New Generation (aged below 35 years) and Traditional Generation (aged 35 years and above) volunteers. The research conducted an online survey of 252 State Emergency Service (SES) volunteers. The results indicate a mix of similarities and differences across the generations. First and foremost though, the primary reasons for joining and staying with the service are the same for both age groups - and those reasons revolve ...


"Pick-Any" Measures Contaminate Brand Image Studies, Sara Dolnicar, John R. Rossiter, Bettina Grun Jan 2012

"Pick-Any" Measures Contaminate Brand Image Studies, Sara Dolnicar, John R. Rossiter, Bettina Grun

Faculty of Commerce - Papers (Archive)

Brand image measures using the typical "pick-any" answer format have been shown to be unstable (Rungie et al., 2005). In the present study, we find that the poor stability results are mainly caused by the pick-any measure itself because it allows consumers to evade reporting true associations. Using a forced-choice binary measure, we find that stable brand attribute associations are in fact present with much higher incidence (70%), thus outperforming both the measures predominantly used in industry (pick-any, 41%) and academia (7-point scale measure, 59%). Under simulated optimal conditions the forced-choice binary measure leads to 90% stability of brand-attribute associations ...


Tell Me Who You Think You Are And I Tell You How You Travel : Exploring The Viability Of Market Segmentation By Means Of Travelers' Stated Personality: Insights From A Mature Market (Switzerland), Christian Laesser, Anita Zehrer Jan 2012

Tell Me Who You Think You Are And I Tell You How You Travel : Exploring The Viability Of Market Segmentation By Means Of Travelers' Stated Personality: Insights From A Mature Market (Switzerland), Christian Laesser, Anita Zehrer

Faculty of Commerce - Papers (Archive)

People travel to different destinations for different reasons. In this study, we investigate the viability of market segmentation by personal traits (based on and exemplified by Jungian's MBTI variables) of travelers from Switzerland, by performing a data-driven a posteriori segmentation by means of k-means clustering. To identify the segmentation power of personal traits, this analysis is complemented with a multiple discriminant analysis as well as a number of contingency tests to identify differences between the segments. We identified four clearly definable segments, which differ in terms of the psychographic traits of the segment members but also in terms of ...


Why Do Some Business Relationships Persist Despite Dissatisfaction? A Social Exchange Review, Venkata K. Yanamandram, Lesley White Jan 2012

Why Do Some Business Relationships Persist Despite Dissatisfaction? A Social Exchange Review, Venkata K. Yanamandram, Lesley White

Faculty of Commerce - Papers (Archive)

This paper reviews the relevant theories and marketing literature to develop a theoretical foundation for understanding the process and outcome of struggling business-to-business (B2B) customer relationships. Specifically, the paper provides a social exchange perspective of the factors that influence the likelihood of dissatisfied customers remaining in a present relationship by serving as deterrents to discontinuing the relationship. In doing so, the paper identifies the common features of, noteworthy differences among, and gaps in these theories. The paper also connects determinant factors to an outcome variable in order to explain what drives a customer in managing an unsatisfying business relationship, and ...


A Taxonomy Of Mobile Applications In Tourism, Heather Kennedy-Eden, Ulrike Gretzel Jan 2012

A Taxonomy Of Mobile Applications In Tourism, Heather Kennedy-Eden, Ulrike Gretzel

Faculty of Commerce - Papers (Archive)

The rapid growth in the use of smart phones and respective mobile applications has created new ways for the tourism industry to connect with their visitors while travelling. This paper proposes a taxonomy of mobile apps in tourism from two perspectives: a taxonomy on what services travel-related apps provide to the user and a taxonomy based on the level of customization the user has with the mobile application. The taxonomies provide insights into app development trends as well as gaps in the mobile app landscape. Understanding the opportunities currently provided by apps is also critical from a marketing perspective.


Migrant Remittances, Financial Sector Development And The Government Ownership Of Banks: Evidence From A Group Of Non-Oecd Economies, Arusha Cooray Jan 2012

Migrant Remittances, Financial Sector Development And The Government Ownership Of Banks: Evidence From A Group Of Non-Oecd Economies, Arusha Cooray

Faculty of Commerce - Papers (Archive)

This study investigates the influence of migrant remittances on two dimensions of the financial sector, namely, size and efficiency in a sample of 94 non-OECD economies. Evidence suggests that migrant remittances contribute to increasing the size and efficiency of the financial sector. The study, in addition, examines the impact of remittances on financial sector size and efficiency through their interaction with the government ownership of banks. The results suggest that remittances lead to larger increases in financial sector size in countries in which the government ownership of banks is lower, and increases in efficiency in countries in which the government ...


Stock Market And Gdp Growth Volatility Spillovers, Indika Karunanayake, Abbas Valadkhani, Martin O'Brien Jan 2012

Stock Market And Gdp Growth Volatility Spillovers, Indika Karunanayake, Abbas Valadkhani, Martin O'Brien

Faculty of Commerce - Papers (Archive)

This paper examines the interplay between stock market returns and GDP growth rates in four Anglo-Saxon economies located in three separate continents (namely, the US, the UK, Canada and Australia). We analyse the dynamics of cross-country volatility transmission across these countries by using quarterly data from 1959 to 2010 and a multivariate GARCH model. Country specific cross-mean spillovers from GDP growth to stock market returns exist only from the US growth towards its stock market, while country specific cross-mean spillovers from stock market returns towards GDP growth exist in both the US and Australia. The US economy influences all three ...


Continuance Of Mhealth Services At The Bottom Of The Pyramid: The Roles Of Service Quality And Trust, Shahriar Akter, Pradeep Ray, John D'Ambra Jan 2012

Continuance Of Mhealth Services At The Bottom Of The Pyramid: The Roles Of Service Quality And Trust, Shahriar Akter, Pradeep Ray, John D'Ambra

Faculty of Commerce - Papers (Archive)

Continued usage of information systems (or, IS continuance) has proven to be a critical success parameter for ICT implementation at the top of the global economic pyramid. However, there are few studies which have explored continued IS usage at the bottom of the economic pyramid (BOP) though it represents the majority of the world's population. To fill this knowledge gap, this study develops an mHealth continuance model at the BOP framing the impact of two post adoption expectation beliefs (i.e., perceived service quality and perceived trust). This study extends ECM (expectation confirmation model) perspective synthesizing the extant literature ...


Reconciling The Invisible Hand And Innovation, Eduardo Pol Jan 2012

Reconciling The Invisible Hand And Innovation, Eduardo Pol

Faculty of Commerce - Papers (Archive)

It is generally agreed that Adam Smith invoked the Invisible Hand to send the message to posterity that a free-market economy is the best form of economic organization. Strictly speaking, the Invisible Hand of Adam Smith is a conjecture about the virtues of a free-market economy. There are three claims in this paper concerning the interpretation of the Invisible Hand conjecture. First, the neoclassical interpretation engenders a conceptual confusion -identified here as the 'double paradox' of the Invisible Hand. Second, the interpretation of Adam Smith's conjecture on the beneficial effects of the free-market economy cannot -and should not- be ...


Tourist-Activated Networks: Implications For Dynamic Bundling And En Route Recommendations, Florian Zach, Ulrike Gretzel Jan 2012

Tourist-Activated Networks: Implications For Dynamic Bundling And En Route Recommendations, Florian Zach, Ulrike Gretzel

Faculty of Commerce - Papers (Archive)

This article discusses tourist-activated networks as a concept to inform technological applications supporting dynamic bundling and en route recommendations. Empirical data were collected from travelers who visited a regional destination in the US and then analyzed with respect to its network stmcture. The results indicate that the tourist-activated network for the destination is rather sparse and that there are clearly differences in core and peripheral nodes. The findings illustrate the stmcture of a tourist-activated network and provide implications for technology design and tourism marketing.


Reply To "Response: Board Composition And Firm Performance: Evidence From Bangladesh - A Sceptical View", Afzalur Rashid, Anura De Zoysa, Sudhir Lodh, Kathleen Rudkin Jan 2012

Reply To "Response: Board Composition And Firm Performance: Evidence From Bangladesh - A Sceptical View", Afzalur Rashid, Anura De Zoysa, Sudhir Lodh, Kathleen Rudkin

Faculty of Commerce - Papers (Archive)

This paper replies to Chowdhury’s (2010) response to the paper "Board Composition and Firm Performance: Evidence from Bangladesh" (2010). It challenges the strength of the criticisms, arguing that the factors discussed in Chowdhury (2010) do not necessarily impair the outcome of the research. The authors elucidate issues raised, and in so doing, reproduce the results incorporating the commentator’s suggestions


Emotional Branding Pays Off: How Brands Meet Share Of Requirements Through Bonding, Companionship, And Love, John Rossiter, Steven Bellman Jan 2012

Emotional Branding Pays Off: How Brands Meet Share Of Requirements Through Bonding, Companionship, And Love, John Rossiter, Steven Bellman

Faculty of Commerce - Papers (Archive)

Emotional branding is defined here as the consumer’s attachment of a strong, specific, usage-relevant emotion—such as Bonding, Companionship, or Love—to the brand. The present large-scale survey of buyers of frequently purchased consumer products finds that, for such products, full-strength emotional branding is attained among, at most, only about 25 per cent of the brand’s buyers but that, if attained, it pays off massively in terms of personal share of purchases. Emotional branding may well be more widely effective for high involvement, positively motivated products (not surveyed here). It seems that advertising can generate the expectancy of ...


Propensity To Shop: Identifying Who Shops Til They Drop, Uraiporn Kattiyapornpong, Kenneth E. Miller Jan 2012

Propensity To Shop: Identifying Who Shops Til They Drop, Uraiporn Kattiyapornpong, Kenneth E. Miller

Faculty of Commerce - Papers (Archive)

Tourist shopping expenditure is a vital ingredient which contributes significantly to the gross domestic product (GDP) of the nation. Past research has stressed the importance of specific demographic variables related to shopping behaviour; however, it has not included interactions between or configurations among demographic variables, shopping related psychographics, and shopping destinations. This study seeks to address that gap. The data was collected from a large representative sample of 26,686 Australian domestic short-stay visitors. Binary logistic regression found that demographic variables and their specific interactions were significantly related to tourist shopping behaviours as well as psychographics, trip motivation and their ...


Social Networks, Social Learning And Service Systems Improvement, Andrew Sense, Matthew Pepper Jan 2012

Social Networks, Social Learning And Service Systems Improvement, Andrew Sense, Matthew Pepper

Faculty of Commerce - Papers (Archive)

This article illustrates and qualitatively explores the value of understanding the social networks present in a service operation through a case study of a local government service network that manages regional development applications. It also examines how social learning underpins service systems performance improvement and how it is instrumental in creating a richer environment for ongoing service network innovation and development. It is argued that gaining a better understanding of these social networks and the social learning potential in a system offers substantial and highly practitioner-friendly avenues to progress service systems capability development. These fi ndings clearly place an emphasis ...


The Impact Of Husband’S Job Loss On Partners’ Mental Health, Silvia Mendolia Jan 2012

The Impact Of Husband’S Job Loss On Partners’ Mental Health, Silvia Mendolia

Faculty of Commerce - Papers (Archive)

The objective of this paper is to examine the impact of job loss on family mental well-being. The negative income shock can affect the mental health status of the individual who directly experiences such displacement, as well as the psychological well-being of his partner; also, job loss may have a significantly detrimental effect on life satisfaction, self-esteem and on the individual’s perceived role in society. This analysis is based on a sample of married and cohabitating couples from the first 14 waves of the British Household Panel Survey. In order to correct for the possible endogeneity of job loss ...


Factors Affecting The Export Participation And Performance Of Thai Manufacturing Small And Medium Sized Enterprises (Smes), Yot Amornkitvikai, Charles Harvie, Teerawat Charoenrat Jan 2012

Factors Affecting The Export Participation And Performance Of Thai Manufacturing Small And Medium Sized Enterprises (Smes), Yot Amornkitvikai, Charles Harvie, Teerawat Charoenrat

Faculty of Commerce - Papers (Archive)

This paper employed the 2007 Thai Industrial Census to empirically examine the effects of firm-specific and industry factors on a firm’s decision to export and the export performance of 65,111 Thai manufacturing SMEs which are classified into eight submanufacturing groups. Six econometric models are indentified to capture linear and nonlinear effects of firm-specific factors as well as to analyze each industry effect for Thai manufacturing SMEs. Four limited dependent variable models (i.e., the probit model, the logit model, the linear probability model, and the Tobit model) are used to study the factors affecting a firm’s export ...


Collaborative Network Success And The Variable Nature Of Trust, Ronald Beckett, Michael Jones Jan 2012

Collaborative Network Success And The Variable Nature Of Trust, Ronald Beckett, Michael Jones

Faculty of Commerce - Papers (Archive)

We observe that the nature of trust when viewed in a collaborative context can have varied implications and outcomes. For example, actors who may trust one another in one situation may not display the same level of trust in other situations. These trust variations arise as a result of differences in organisational competencies, the nature of the contract and the level of goodwill the collaboration expects. It is broadly agreed that trust is important in relation to collaborative ventures. In this article, we use the ARCON reference model as a framework to consider endogenous and exogenous aspects of trust important ...


Water Conservation Behavior In Australia, Sara Dolnicar, Anna Hurlimann, Bettina Grun Jan 2012

Water Conservation Behavior In Australia, Sara Dolnicar, Anna Hurlimann, Bettina Grun

Faculty of Commerce - Papers (Archive)

Ensuring a nation’s long term water supply requires the use of both supply-sided approaches such as water augmentation through water recycling, and demand-sided approaches such as water conservation. Conservation behavior can only be increased if the key drivers of such behavior are understood. The aim of this study is to reveal the main drivers from a comprehensive pool of hypothesized factors. An empirical study was conducted with 3094 Australians. Data was analyzed using multivariate linear regression analysis and decision trees to determine which factors best predict self-reported water conservation behavior. Two key factors emerge: high level of pro-environmental behavior ...


I Was Only Nineteen, 45 Years Ago: What Can We Learn From Australia's Conscription Lotteries?, Peter Siminski, Simon Ville Jan 2012

I Was Only Nineteen, 45 Years Ago: What Can We Learn From Australia's Conscription Lotteries?, Peter Siminski, Simon Ville

Faculty of Commerce - Papers (Archive)

The Australian conscription lotteries of 1965-1972 are a unique and underutilised resource for studying the effects of army service and veterans’ programs. Drawing on many data sources and 25 years of related US literature, we present a comprehensive analysis of this natural experiment, examining indicators of health, personal economic outcomes, family outcomes and educational attainment. We discuss the numerous potential mechanisms involved and the limitations of available data.


Measuring And Recognizing The Value Of Purchased Goodwill: A Note On Market Value Measurement Method, Indra Abeysekera Jan 2012

Measuring And Recognizing The Value Of Purchased Goodwill: A Note On Market Value Measurement Method, Indra Abeysekera

Faculty of Commerce - Papers (Archive)

Through a review of literature and with conceptual underpinnings, this paper demonstrates that relying on the market value measurement method to ascertain value of purchased goodwill does not contribute to more accurate value of the financial worth of the firm.It argues that the use of market value for the measurement of purchased goodwill for recognition in financial statements is a mere artifact and a response to the contemporary paradigm rather than a measure of the accurate financial worth of purchased goodwill. It demonstrates the need to seek a measurement method that does not impose a transaction as a necessary ...


Attracting Volunteers In Highly Multicultural Societies: A Marketing Challenge, Melanie J. Randle, Sara Dolnicar Jan 2012

Attracting Volunteers In Highly Multicultural Societies: A Marketing Challenge, Melanie J. Randle, Sara Dolnicar

Faculty of Commerce - Papers (Archive)

Volunteer managers face a typical marketing problem: how to identify the right consumers (in this case, volunteers), attract them, and keep them loyal. In multicultural societies this challenge is amplified because of the different groups originating from countries that can vary significantly in terms of the extent of volunteering and reasons for being involved. The consequence of this heterogeneity is limited success of generic marketing campaigns. Using the theory of planned behavior, we investigate differences between Australian residents from different cultural backgrounds in their volunteering behavior. Groups differed in attitude, social norm, and perceived behavioral control, suggesting the need for ...