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Social and Behavioral Sciences Commons™
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Articles 1 - 10 of 10
Full-Text Articles in Social and Behavioral Sciences
Departing The Desk: Reference, Change And The Art Of Letting Go, Christopher A. Sweet, Sue Stroyan, Stephanie Davis-Kahl
Departing The Desk: Reference, Change And The Art Of Letting Go, Christopher A. Sweet, Sue Stroyan, Stephanie Davis-Kahl
Stephanie Davis-Kahl
What happens when librarians decide to radically change their reference service model? Our presentation will discuss the impact of the new model on librarians’ time and workload, student assistant perspectives on their new roles, and the student training program developed to support student assistants at the desk.
Departing The Desk: Reference, Change And The Art Of Letting Go, Christopher A. Sweet, Sue Stroyan, Stephanie Davis-Kahl
Departing The Desk: Reference, Change And The Art Of Letting Go, Christopher A. Sweet, Sue Stroyan, Stephanie Davis-Kahl
Christopher A. Sweet
What happens when librarians decide to radically change their reference service model? Our presentation will discuss the impact of the new model on librarians’ time and workload, student assistant perspectives on their new roles, and the student training program developed to support student assistants at the desk.
Exploring Mobile Reference, Amy E. Vecchione, Tobie Garrick
Exploring Mobile Reference, Amy E. Vecchione, Tobie Garrick
Library Faculty Publications and Presentations
Meeting your customers where they are has taken on a whole new meaning in the 2010s. Join Amy Vecchione, of Boise State University, and Tobie Garrick, of Boise Public Library, as they explore ways to provide improved reference outcomes for customers through mobile technology. Each librarian has implemented new reference tools for customers including: connecting users to reference tools with QR (Quick Response) codes, roving reference with mobile devices, SMS reference, and mobile database instruction during the reference process. Participants will learn about barriers, how each librarian overcame them, and how mobile reference can be improved.
Informed Desk Staffing With Quantified Reference Statistics: Using Electronic Data Collection To Re-Envision Reference Services At The Usf Tampa Libraries, Lily Todorinova, Andy Huse, Barbara Lewis, Matt Torrence
Informed Desk Staffing With Quantified Reference Statistics: Using Electronic Data Collection To Re-Envision Reference Services At The Usf Tampa Libraries, Lily Todorinova, Andy Huse, Barbara Lewis, Matt Torrence
Matt Torrence
Andy Huse, Barbara Lewis, Lily Todorinova, and Matt Torrence participated in a panel presentation for RUSA MARS Hot Topics. Their presentation titled "Informed Desk Staffing Through Quantified Reference Statistics” discussed the data collection, data analysis, and decision-making aspects of the Re-envisioning Reference project at the USF Libraries. This project examined the implementation and effectiveness of online data collection tools and the use of their data to inform managerial decisions as to scheduling of desk hours and staffing levels. Interviews with key library administrators were conducted in order to provide an historical perspective as to weaknesses of past data collection and …
Informed Desk Staffing With Quantified Reference Statistics: Using Electronic Data Collection To Re-Envision Reference Services At The Usf Tampa Libraries, Lily Todorinova, Andy Huse, Barbara Lewis, Matt Torrence
Informed Desk Staffing With Quantified Reference Statistics: Using Electronic Data Collection To Re-Envision Reference Services At The Usf Tampa Libraries, Lily Todorinova, Andy Huse, Barbara Lewis, Matt Torrence
Academic Services Faculty and Staff Publications
Andy Huse, Barbara Lewis, Lily Todorinova, and Matt Torrence participated in a panel presentation for RUSA MARS Hot Topics. Their presentation titled "Informed Desk Staffing Through Quantified Reference Statistics” discussed the data collection, data analysis, and decision-making aspects of the Re-envisioning Reference project at the USF Libraries. This project examined the implementation and effectiveness of online data collection tools and the use of their data to inform managerial decisions as to scheduling of desk hours and staffing levels. Interviews with key library administrators were conducted in order to provide an historical perspective as to weaknesses of past data collection and …
Reference Is Neither Here Nor There: Connecting Through Sms, Amy E. Vecchione, Margie Ruppel
Reference Is Neither Here Nor There: Connecting Through Sms, Amy E. Vecchione, Margie Ruppel
Amy E. Vecchione
Have you ever wondered what your patrons think about SMS reference service? Do you wonder what other libraries are doing with SMS? Or what types of questions you would be asked through SMS reference service? Don’t try to reinvent the wheel! Join Boise State University librarians Amy Vecchione and Margie Ruppel to learn the results from their recently conducted national and local surveys on SMS reference. By attending this session participants will learn the most common types of questions asked through SMS, ways to market this service, best practices for answering SMS reference questions, and patrons’ perceptions of this new …
Sms Reference Service: A New Point Of Need For Libraries, Margie Ruppel, Amy Vecchione
Sms Reference Service: A New Point Of Need For Libraries, Margie Ruppel, Amy Vecchione
Margie Ruppel
Boise State University's text reference service is growing in popularity among students. BSU librarians chose SMS software and started the service during Summer 2010. Join BSU librarians Amy Vecchione and Margie Ruppel for this session to learn what types of questions are asked through SMS, students' opinions of the service, as well as helpful guidelines for starting your own text referencing service.
Sms Reference Service: A New Point Of Need For Libraries, Margie Ruppel, Amy Vecchione
Sms Reference Service: A New Point Of Need For Libraries, Margie Ruppel, Amy Vecchione
Library Faculty Publications and Presentations
Boise State University's text reference service is growing in popularity among students. BSU librarians chose SMS software and started the service during Summer 2010. Join BSU librarians Amy Vecchione and Margie Ruppel for this session to learn what types of questions are asked through SMS, students' opinions of the service, as well as helpful guidelines for starting your own text referencing service.
Using Learning Objects To Enhance Distance Reference Services, Susan A. Ariew
Using Learning Objects To Enhance Distance Reference Services, Susan A. Ariew
Academic Services Faculty and Staff Publications
No abstract provided.
Using Learning Objects To Enhance Distance Reference Services, Susan Ariew
Using Learning Objects To Enhance Distance Reference Services, Susan Ariew
Susan A. Ariew
No abstract provided.