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Full-Text Articles in Social and Behavioral Sciences

Innovation-Export Linkages Within Different Cluster Models: A Case Study From The Australian Wine Industry , D. K. Aylward Dec 2004

Innovation-Export Linkages Within Different Cluster Models: A Case Study From The Australian Wine Industry , D. K. Aylward

Faculty of Commerce - Papers (Archive)

This paper examines innovation and export linkages within different levels of cluster development. The aim of the paper, using empirical data from the Australian wine industry, is to demonstrate that the association between innovation and export activity intensifies as the cluster develops. Dividing wine clusters into ‘innovative’ (highly developed) and ‘organised’ (less developed) models the paper uses selected core indicators of innovation and export activity to explore levels of integration within each model. This integration is examined in the context of Porter’s theory of ‘competitive advantage’, showing how these lessons can be translated to industry clusters in general.


Experience Based Reasoning For Recognising Fraud And Deception, Zhaohao Sun, G. Finnie Dec 2004

Experience Based Reasoning For Recognising Fraud And Deception, Zhaohao Sun, G. Finnie

Faculty of Commerce - Papers (Archive)

Fraud, deception and their recognition have received increasing attention in multiagent systems (MAS), e-commerce, and agent societies. However, little attention has been given to the theoretical foundation for fraud and deception from a logical viewpoint. We fill this gap by arguing that experience-based reasoning (EBR) is a logical foundation for recognizing fraud and deception. It provides a logical analysis of deception, which classifies recognition of deception into knowledge-based deception recognition, inference-based deception recognition, and hybrid deception recognition. It will examine the relationship between EBR and fraud as well as deception. It uses EBR to recognize fraud and deception in e-commerce ...


A Waterfall Model For Knowledge Management And Experience Management, Zhaohao Sun Dec 2004

A Waterfall Model For Knowledge Management And Experience Management, Zhaohao Sun

Faculty of Commerce - Papers (Archive)

This paper examines experience and knowledge, experience management (EM) and knowledge management (KM), and their interrelationships. It then proposes waterfall models for both EM and KM. The models characterize EM and KM as the integration of experience processing and corresponding management, that of knowledge processing and corresponding management respectively. The proposed approach facilitates research and development of KM, EM, and hybrid intelligent systems.


Marketing Research For Volunteering: A Research Agenda, Sara Dolnicar, Melanie J. Randle Dec 2004

Marketing Research For Volunteering: A Research Agenda, Sara Dolnicar, Melanie J. Randle

Faculty of Commerce - Papers (Archive)

Contributing an estimated AUD42 billion dollars a year to the Australian economy and US150 billion dollars to the USA, volunteering has become an industry sector of major importance. It has consequently attracted significant attention among researchers of various disciplines, including marketing. Nevertheless, the industry is confronted with ongoing challenges, particularly in the area of recruitment. This article provides a review of prior marketing-related studies and identifies a number of gaps in the research, such as a limitation in the past to a priori approaches to categorising volunteers, which has offered limited insight and conflicting results. The authors recommend a more ...


What Moves Which Volunteers To Donate Their Time? An Investigation Of Psychographic Heterogeneity Among Volunteers In Australia, Sara Dolnicar, Melanie J. Randle Nov 2004

What Moves Which Volunteers To Donate Their Time? An Investigation Of Psychographic Heterogeneity Among Volunteers In Australia, Sara Dolnicar, Melanie J. Randle

Faculty of Commerce - Papers (Archive)

Many local environmental volunteering organisations face difficulties attracting volunteers from specific subgroups of the community. Consequently, it is crucial to gain understanding about the variety of factors that move people to participate in environmental volunteering. Factors which might have been underestimated in the past given the rather homogeneous community groups of volunteers which are, e.g., predominantly of Anglo-Saxon origin. This study reports on an analysis of volunteering motivations based on a representative data set provided by the ABS. It reveals that volunteering motivations vary widely and illustrates possible new ways of marketing volunteering organisations in order to attract new ...


Ecrm Success And The Value Of Managerial Discretion. , T. Coltman, Sara Dolnicar Nov 2004

Ecrm Success And The Value Of Managerial Discretion. , T. Coltman, Sara Dolnicar

Faculty of Commerce - Papers (Archive)

The performance payoff from electronic customer relationship management (eCRM) programs has become a growing concern in marketing and information technology research and practice. Yet despite a number of research reports by both practitioners and academic institutions there remains little evidence of any robust relationship between eCRM investment and performance. Building on a surprisingly sparse literature regarding the importance of managerial discretion, we show that the beliefs held by managers’ matter. Three distinct types of firms populate our data, and the relationship between eCRM performance and its underlying determinants varies greatly between them. This is critical to strategic marketing because it ...


Bottling Fog: Conjuring Up The Australian Km Standard, Helen M. Hasan Nov 2004

Bottling Fog: Conjuring Up The Australian Km Standard, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

This paper tells the story of the development of the Australian Standard in Knowledge Management that is due for release at the end of 2004. It does this in the context of the nature of this Standard and with the knowledge of the lengthy and sometimes difficult process that was undertaken. It is hoped that this view of the Standard and its development will encourage its adoption and acceptance by the KM community.


What Makes Students Attend Lectures? The Shift Towards Pragmatism In Undergraduate Lecture Attendance, Sara Dolnicar Nov 2004

What Makes Students Attend Lectures? The Shift Towards Pragmatism In Undergraduate Lecture Attendance, Sara Dolnicar

Faculty of Commerce - Papers (Archive)

An empirical study was conducted to gain understanding about reasons for lecture attendance among undergraduate students. Students were found to be heterogeneous regarding their reported lecture attendance motivations, with two segments representing prototypical extremes. The student group labelled “idealists” reported genuinely enjoying lectures and consisted of more mature aged students with working experience. Students labelled “pragmatics” were most highly represented in the Commerce Faculty, were among the younger students, reported attending lectures to get the information they need to succeed in the subject and demonstrated the lowest lecture attendance while achieving the highest grade point average. Generally, as opposed to ...


Why Do Dissatisfied Customers In The Business-To-Business Services Sector Stay With Their Existing Service Providers? An Exploratory Study, Venkata K. Yanamandram, L. White Nov 2004

Why Do Dissatisfied Customers In The Business-To-Business Services Sector Stay With Their Existing Service Providers? An Exploratory Study, Venkata K. Yanamandram, L. White

Faculty of Commerce - Papers (Archive)

There have been few studies that investigate the reasons that dissatisfied customers stay with service organisations. Further, there have been no studies that have investigated a range of factors simultaneously in a single model in the business services sector. This paper attempts to address this research gap. A qualitative study was conducted, with 17 personal interviews undertaken with managers who are involved in the choice of service providers. The results not only confirmed factors in the literature: switching costs, impact of alternative service providers, investment in relationships, service recovery and inertia, but also uncovered seven other factors: the service provider ...


Effectively Communicating New Product Benefits To Consumers: The Use Of Analogy Versus Literal Similarity, A. Ait El Houssi, K. P. Morel, E. J. Hultink Oct 2004

Effectively Communicating New Product Benefits To Consumers: The Use Of Analogy Versus Literal Similarity, A. Ait El Houssi, K. P. Morel, E. J. Hultink

Faculty of Commerce - Papers (Archive)

The main point this study wants to make is that the use of analogies in advertising for really new products is a more effective means of communicating a new product’s distinctive benefits to consumers than is the use of literal similarity comparisons. This hypothesis was tested by means of an experiment with a 3 (comparison type: explicit analogy, implicit analogy, literal similarity) x 2 (product: Auto Mower, Smart Pen) design. The results showed a significant effect of the use of implicit analogy in advertising on consumer’s benefit comprehension for one of the two really new products. The use ...


A Unified Logical Model For Cbr-Based E-Commerce Systems, Zhaohao Sun, G. Finnie Aug 2004

A Unified Logical Model For Cbr-Based E-Commerce Systems, Zhaohao Sun, G. Finnie

Faculty of Commerce - Papers (Archive)

This paper will examine new issues resulting from applying CBR in e-commerce and propose a unified logical model for CBR-based e-commerce systems (CECS) which consists of three cycles and covers almost all activities of applying CBR in e-commerce. This paper also decomposes case adaptation into problem adaptation and solution adaptation, which not only improves the understanding of case adaptation in the traditional CBR, but also facilitates the refinement of activity of CBR in e-commerce and intelligent support for e-commerce. It then investigates CBR-based product negotiation. This paper thus gives insight into how to use CBR in e-commerce and how to ...


Sweet And Sour: Accounting For South Sea Islanders Labour At A North Queensland Sugar Mill In The Late 1800s, H. J. Irvine Aug 2004

Sweet And Sour: Accounting For South Sea Islanders Labour At A North Queensland Sugar Mill In The Late 1800s, H. J. Irvine

Faculty of Commerce - Papers (Archive)

The sugar industry in the colony of Queensland (Australia) began in the late 1800s, initially following the plantation model. Since slavery had been abolished, and it was believed that white men were incapable of working in the tropics, a number of sugar entrepreneurs recruited South Sea islanders to provide the labour necessary for clearing the dense tropical vegetation and establishing cane growing as an economically viable industry. It is estimated that from the early 1860s until 1904, over 60,000 islanders were recruited from more than eighty islands to work as indentured labourers. In spite of their huge contribution to ...


‘Paying The Price’: Impact On Subordinate Potential And Expectations In The New Bureaucracy, George K. Kriflik, R. Jones Jul 2004

‘Paying The Price’: Impact On Subordinate Potential And Expectations In The New Bureaucracy, George K. Kriflik, R. Jones

Faculty of Commerce - Papers (Archive)

It is argued that many types of bureaucratic reform have entailed an extension or intensification of, not a departure from, bureaucratic control. This paper reports the findings of a qualitative case study which examines the impact of ‘new bureaucratic’ structures and systems on the performance and expectations of organisational subordinates. Such subordinates question the ‘price’ that has to be paid by themselves to achieve strategic visions devised and implemented by remote and faceless senior executives. This price is reflected in subordinates’ perceptions of the extent to which ‘cleaned-up’ bureaucratic processes impact on the achievement of their overall potential. Subordinates place ...


Plagiarism: Let The Policy Fix The Crime, H. W. Collier, R. Perrin, C. B. Mcgowan Jul 2004

Plagiarism: Let The Policy Fix The Crime, H. W. Collier, R. Perrin, C. B. Mcgowan

Faculty of Commerce - Papers (Archive)

Plagiarism is considered to be an unacceptable act, a crime, in today’s University. This is reinforced by the Latin and Greek origins of the word, i.e., meaning to ‘plunder’ or ‘kidnap’. An Australian Vice-Chancellor was recently asked to resign following public allegations and findings of his plagiarism. Universities adopt and publicise policies to illustrate what they expect from their students. We posit that while some students plagiarise for reasons endogenous to those students, others do so as a result of poorly designed and constructed assignments and assessment tasks. From a simple example involving the use of the plagiarism ...


A Model Of Financial Performance Analysis Adapted For Nonprofit Organisations, A. Abraham Jul 2004

A Model Of Financial Performance Analysis Adapted For Nonprofit Organisations, A. Abraham

Faculty of Commerce - Papers (Archive)

Measurement of financial performance by ratio analysis helps identify organisational strengths and weaknesses by detecting financial anomalies and focusing attention on issues of organisational importance. Given that the mission of a nonprofit organisation is the reason its existence, it is appropriate to focus on financial resources in their relationship to mission. Turk et al (1995) suggested that the key to analysis and measurement of the financial and operational control and impact is related to the central question: What is the organisation’s mission? Their model reflects the interrelationship between a series of questions about the mission and the financial resourcing ...


Wine Clusters Equal Export Success, D. K. Aylward Jun 2004

Wine Clusters Equal Export Success, D. K. Aylward

Faculty of Commerce - Papers (Archive)

The export success of the Australian wine industry continues to gain momentum. As this phenomenon becomes increasingly apparent, more and more studies are focusing on the association between levels of export intensity among firms within a wine cluster as opposed to those in non-cluster environments. The general claim is that clusters provide highly productive environments that encourage greater export awareness among firms, create conditions more conducive to international marketing, provide greater brand awareness and thereby facilitate increased levels of export activity. The author has recently completed a number of studies that, at least in the Australian context, substantiate these claims ...


Working Together: Innovation And Export Links Within Highly Developed And Embryonic Wine Clusters , D. K. Aylward Jun 2004

Working Together: Innovation And Export Links Within Highly Developed And Embryonic Wine Clusters , D. K. Aylward

Faculty of Commerce - Papers (Archive)

This paper examines innovation and export linkages within two distinct levels of wine cluster development. The aim of the paper, using empirical data from the Australian wine industry, is to demonstrate that the association between innovation and export activity intensifies as the cluster develops. The paper uses selected core indicators of innovation and export activity to explore levels of integration within highly developed and embryonic models (In this context, ‘embryonic’ does not relate to the age of the cluster, but rather, its level of sophistication and development). This integration is examined in the context of Porter’s theory of ‘competitive ...


Time Efficient Brand Image Measurement - Is Binary Format Sufficient To Gain The Market Insight Required? , Sara Dolnicar, Bettina Grun, F. Leisch May 2004

Time Efficient Brand Image Measurement - Is Binary Format Sufficient To Gain The Market Insight Required? , Sara Dolnicar, Bettina Grun, F. Leisch

Faculty of Commerce - Papers (Archive)

Ordinal scales have become the most popular format in questionnaire design for marketing surveys (Van der Eijk, 2001) despite both (1) causing a number of methodological problems (Scharf, 1991; Peterson, 1997; Kampen & Swyngedouw, 2000) and (2) taking longer to answer (Dolnicar, 2003). The duration of the survey is especially critical in brand image surveys, where including one additional brand leads to as many additional questions as there are attributes along which the brands have to be evaluated. This study aims at gaining insight into the consequences of asking respondents to evaluate brand-attribute associations in ordinal of binary format. This is ...


Analogical Learning Of New Product Benefits: Between-Domain Analogies Versus Within-Domain Analogies., A. Ait El Houssi, K. P. Morel, E. J. Hultink May 2004

Analogical Learning Of New Product Benefits: Between-Domain Analogies Versus Within-Domain Analogies., A. Ait El Houssi, K. P. Morel, E. J. Hultink

Faculty of Commerce - Papers (Archive)

The slow rate at which many really new products (RNPs) are adopted can at least partially be explained by the low observability of the distinct benefits. It is suggested that between-domain analogies rather than within-domain analogies are effective in directing consumer’s attention to the key benefits of and developing preferences for a RNP. The results of a laboratory experiment show a significant relationship between ads using between-domain analogies and consumer’s benefit comprehension for one of the two RNPs. The relationship with preferences for the RNP, however, is insignificant. But an increased benefit comprehension positively influences preferences for the ...


If You Don’T Need To Know, Don’T Ask! Does Questionnaire Length Dilute The Stability Of Brand Images? , Sara Dolnicar, M. Heindler May 2004

If You Don’T Need To Know, Don’T Ask! Does Questionnaire Length Dilute The Stability Of Brand Images? , Sara Dolnicar, M. Heindler

Faculty of Commerce - Papers (Archive)

Brand image measurement is the most fundamental building block of strategic marketing decisions in branded industry. Therefore, brand image studies are both regularly conducted and well researched. Nevertheless the measurement tools used are typically not constructed with the scientific rigour needed to generate the most informative results. The aim of this article is to evaluate the effect of one potential weakness: questionnaire length. It is investigated whether questionnaire length influences (1) the initial response rate of assigning attributes to brands, (2) the repeat rate of doing so, and (3) the empirical generalisation proposed by Dall’Olmo Riley et al. (1997 ...


An Empirical Analysis Of The Black Market Exchange Rate In Iran, Abbas Valadkhani Mar 2004

An Empirical Analysis Of The Black Market Exchange Rate In Iran, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

The Iranian rial has been depreciated on average about 13 per cent per annum against the U.S dollar during the last four decades. This paper examines the long- and short-run determinants of the black market exchange rate employing the cointegration techniques and the annual time series data from 1960 to 2002. Consistent with previous studies and the monetary approach to the exchange-rate determination, it is found that the black market exchange rate is cointegrated with the relative consumer price indices in Iran and the U.S., real GDP and the relative import prices. However, in the short run only ...


Does The Term Structure Predict Australia’S Future Output Growth?, Abbas Valadkhani Mar 2004

Does The Term Structure Predict Australia’S Future Output Growth?, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

This paper examines whether the term structure of interest rates provides predictive power for real output growth using quarterly time series data from 1980:1 to 2002:2. The empirical results are consistent with previous studies undertaken for France, Germany and the UK as well as earlier Australian works. It is found that a 10 per cent increase in the interest rate spread between the 10-year Treasury bond and the 90-day bank bill results in approximately 4 per cent rise in GDP growth over the succeeding seven-nine quarters. This result is robust to the inclusion of two other relevant predictors ...


What Determine Private Investment In Iran?, Abbas Valadkhani Mar 2004

What Determine Private Investment In Iran?, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

Iran’s Third Five-Year Development (2000/01-2004/05) has considered a pivotal role for private investment in creating seven to eight hundred thousand jobs per annum to stabilise the rate of unemployment. This paper examines the long- and short-run determinants of the private investment function by employing the Johansen multivariate cointegration technique and a short-run dynamic model. Using annual data for the period 1960-2000, this paper finds, inter alia, that private investment is cointegrated with non-oil GDP, and the rate of inflation. It is found that a one per cent increase in inflation in the long-run can immediately result in ...


Quantifying The Effect Of Gst On Inflation In Australia’S Capital Cities: An Intervention Analysis, Abbas Valadkhani, A. P. Layton Mar 2004

Quantifying The Effect Of Gst On Inflation In Australia’S Capital Cities: An Intervention Analysis, Abbas Valadkhani, A. P. Layton

Faculty of Commerce - Papers (Archive)

This paper examines the magnitude and duration of the GST effect on inflation in Australia’s eight capital cities using the Box and Tiao intervention analysis and quarterly data spanning from 1948:4 to 2003:1. We found that GST had a significant but transitory impact on inflation only in the September quarter of 2000 when this new tax system was implemented. In this quarter inflation showed an additional increase of 2.6 per cent in Sydney (minimum effect) and 2.8 per cent in Australia as a whole, the same figure for Hobart was 3.3 per cent (maximum ...


An Example Of The Use Of Financial Ratio Analysis: The Case Of Motorola, H. W. Collier, T. Grai, S. Haslitt, C. B. Mcgowan Mar 2004

An Example Of The Use Of Financial Ratio Analysis: The Case Of Motorola, H. W. Collier, T. Grai, S. Haslitt, C. B. Mcgowan

Faculty of Commerce - Papers (Archive)

In this paper, we demonstrate the use of actual financial data for financial ratio analysis. We construct a financial and industry analysis for Motorola Corporation. The objective is to show students exactly how to compute ratios for an actual company. This paper demonstrates the difficulties in applying the principles of financial ratio analysis when the data are not homogeneous as is the case in textbook examples. We use Motorola as an example because the firm has several segments, two of which account for the majority of sales and represent two industries (semi-conductor and communications) that have different characteristics. The case ...


The Road Of Trials: Management Concepts In Documentary Film Production In Australia, M. L. Jones, Christina Kirsch Feb 2004

The Road Of Trials: Management Concepts In Documentary Film Production In Australia, M. L. Jones, Christina Kirsch

Faculty of Commerce - Papers (Archive)

New technologies affecting work and organizational design, unclear work functions and roles, communication problems, cross-cultural management problems, lack of knowledge transfer and industrial disputes - the catalogue of problems that affect the Australian film Industry (AFI) in general reads like a curriculum in the management discipline. Management and organizational studies have obviously neglected the film production industry and only few established management research programs tackle the film industry (Blair 2000, Cunningham 2002, Starkey, Barnatt & Tempest 2000). This project investigates projects in the AFI from a management perspective, with the objective to develop a theoretical framework and evaluate various management design concepts.


History Of Macroeconometric Modelling: Lessons From Past Experience, Abbas Valadkhani Feb 2004

History Of Macroeconometric Modelling: Lessons From Past Experience, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

This paper reviews briefly the general literature on macroeconometric modelling and highlights some important lessons from more than half a century of model-building. It appears that from the late 1940s to the 1960s this field has contributed to the expanding knowledge of both economists and econometricians. However, from the early 1970s, several issues invalidated macroeconometric models. These issues are: theoretical contrasts with rational expectations theory, structural instability, the arbitrary division of endo-exogenous variables of the model, the existence of the problem of unit roots (spurious regressions) and insufficient amount of econometric "know-how". It is argued that with advancement of econometric ...


The Symptomatic Nature Of Past Destination Choice Among Surf Tourists, Sara Dolnicar, M. Fluker Jan 2004

The Symptomatic Nature Of Past Destination Choice Among Surf Tourists, Sara Dolnicar, M. Fluker

Faculty of Commerce - Papers (Archive)

Surfing has developed to become a major industry, both within the leisure and the tourism sector. While surfers themselves can be viewed as a homogeneous segment characterised by their common interest for the sport, there clearly exists a wide variety of surfers with very different demographic characteristics, lifestyles or even motives for surfing. The aims of this paper are (1) to review past attempts to profile the surfer segment in general and to determine existence and describe the nature of surfer segments, and (2) to suggest a novel approach of segmenting the surfer market, by analysing the pattern of past ...


User-Centred Design And The Normative Politics Of Technology, Karin Garrety, R Badham Jan 2004

User-Centred Design And The Normative Politics Of Technology, Karin Garrety, R Badham

Faculty of Commerce - Papers (Archive)

A long tradition of discourse and practice claims that technology designers need to take note of the characteristics and aspirations of potential users in design. Practitioners in the field of user-centred design (UCD) have developed methods to facilitate this process. These methods represent interesting vehicles for the pursuit of normative politics of technology. In this article, we use a case study of the introduction and use of UCD methods in Australia to explore the politics of getting the methods to work in practice. Drawing on the work of Bruno Latour and Marc Berg, we argue that UCD methods are tools ...


Insights Into Sustainable Tourists In Austria: A Data-Based A Priori Segmentation Approach, Sara Dolnicar Jan 2004

Insights Into Sustainable Tourists In Austria: A Data-Based A Priori Segmentation Approach, Sara Dolnicar

Faculty of Commerce - Papers (Archive)

An excellent market-driven way to successfully implement sustainable tourism in a destination is to find a segment of tourists or potential tourists interested in the unique natural beauty of the destination, willing to preserve it and who are also highly attractive in terms of high expenditures, long stays, high return rate, high recommendation rate etc. The first step in seeking these visitors is thorough investigation of sustainable market segments. So far, only a few studies have systematically searched for “eco-segments” or sustainable tourist groups and described them. This paper reviews the usefulness of such approaches, examines past studies investigating potential ...