Social and Behavioral Sciences Commons^™

Toolkit For Managing Virtual Teams, Grace Mccarthy

Sydney Business School - Papers

Leaders in multi-national organisations have to work with team members in many different locations, with few if any face to face meetings. This poses problems for leaders used to working face to face. This article briefly reviews the literature, finding some consensus that leadership is significant in managing virtual teams but that the practices adopted by leaders need to be adapted, that trust is one of the key predictors of success, and that technology and training also help improve performance of virtual teams.

To Trust Or To Monitor: A Dynamic Analysis, Fali Huang

Research Collection School Of Economics

In a principal-agent framework, principals can mitigate moral hazard problems not only through extrinsic incentives such as monitoring, but also through agents’ intrinsic trustworthiness. Their relative usage, however, changes over time and varies across societies. This paper attempts to explain this phenomenon by endogenizing agent trustworthiness as a response to potential returns. When monitoring becomes relatively cheaper over time, agents acquire lower trustworthiness, which may actually drive up the overall governance cost in society. Across societies, those giving employees lower weights in choosing governance methods tend to have higher monitoring intensities and lower trust. These results are consistent with the …

Nativity And Environmental Risk Perception: An Empirical Study Of Native-Born And Foreign-Born Residents Of The Usa, Francis O. Adeola

Sociology Faculty Publications

This study examines the major differences between native-born and foreign-born residents of the United States on measures of environmental risk perception and risk attitudes. Hypotheses derived from the cultural theory of risk were tested. Discriminant analysis of the General Social Survey (GSS) and International Social Survey Program (ISSP) data was conducted using environmental and technological risk perception and attitudes modules. The results indicate that foreign-born respondents are more risk averse and skeptical about sources of information about environmental risks than their native-born counterparts. While there are some points of agreement, these groups exhibit dissimilar environmental risk perception on several measures. …

Can I Trust You To Trust Me? A Theory Of Trust, Monitoring, And Cooperation In Interpersonal And Intergroup Relationships, Donald L. Ferrin, Michelle C. Bligh, Jeffrey C. Kohles

CGU Faculty Publications and Research

Drawing on the diverse literatures of game theory, negotiation, interpersonal trust, and interorganizational relationships, the authors develop a theoretical model of the relationships among trust, monitoring, and cooperation in interpersonal and intergroup interactions. They use the concept of isomorphism as a basis for developing this theory, observing that although the constructs may differ in structure across levels, they may still have similar functions. They also argue that a more explicit distinction between own and other's trust, own and other's monitoring, and own and other's cooperation is critical for better understanding the relationships among trust, monitoring, and cooperation. By making this …

Oxytocin Increases Generosity In Humans, Paul J. Zak, Angela Stanton, Sheila Ahmadi

Business Faculty Articles and Research

Human beings routinely help strangers at costs to themselves. Sometimes the help offered is generous-offering more than the other expects. The proximate mechanisms supporting generosity are not well-understood, but several lines of research suggest a role for empathy. In this study, participants were infused with 40 IU oxytocin (OT) or placebo and engaged in a blinded, one-shot decision on how to split a sum of money with a stranger that could be rejected. Those on OT were 80% more generous than those given a placebo. OT had no effect on a unilateral monetary transfer task dissociating generosity from altruism. OT …

Cross-Cultural Differences In The Development Of Trust In Relational Service Exchange - An Empirical Analysis Of The Moderating Role Of Uncertainly Avoidance, Jan H. Schumann, Florian Wangenheim, Zhilin Yang, Sandra Praxmarer, Fernando Jinenez, Marcin Komor, G Shainesh

Faculty of Commerce - Papers (Archive)

Customer trust is of high importance for customer relationship management in services.

While service providers increasingly provide their services globally, little is known about cross-cultural differences in the way customers develop trust in their service providers. The present paper fills this void by providing a research model that builds on the idea that cross-cultural differences in the development of trust can be explained by moderating effects of uncertainty avoidance. This view is supported by results of an empirical analysis conducted in the banking context in six countries. Managerial implications are derived and directions for further research are proposed.