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Social and Behavioral Sciences Commons™
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- Based (3)
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- Knowledge (3)
- Management (3)
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- System (3)
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- Agent (1)
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Articles 1 - 7 of 7
Full-Text Articles in Social and Behavioral Sciences
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Case-Based Reasoning, Sim Lau, Seung Hwan Kang
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Case-Based Reasoning, Sim Lau, Seung Hwan Kang
Dr Sim Kim Lau
No abstract provided.
No More 'Keyword Search' Or Faq: Innovative Ontology And Agent Based Dynamic User Interface, Kar Yin Leung, Sim Lau
No More 'Keyword Search' Or Faq: Innovative Ontology And Agent Based Dynamic User Interface, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
A Strategic Information System Perspective For The Adoption Of E-Commerce In Smes, Sim Lau
A Strategic Information System Perspective For The Adoption Of E-Commerce In Smes, Sim Lau
Dr Sim Kim Lau
No abstract provided.
Relieving The Overloaded Help Desk: A Knowledge Management Approach, Kar Yin Leung, Sim Lau
Relieving The Overloaded Help Desk: A Knowledge Management Approach, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau
An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
Designing A Regional E-Logistics Portal, Adrian Collins, George Ditsa, Aditya Ghose, Peter Hyland, Sim Lau
Designing A Regional E-Logistics Portal, Adrian Collins, George Ditsa, Aditya Ghose, Peter Hyland, Sim Lau
Dr Sim Kim Lau
A variety of optimization and negotiation technologies hold the promise of delivering value to the logistics processes of businesses both small and large, yet they tend to remain inaccessible to SMEs (largely due to price and complexity concerns). This paper describes the early-phase steps in a project to develop a regional e- logistics portal. The project seeks to make constraint-based optimization and automated negotiation technologies accessible to SMEs within a portal that also serves their information needs. The paper highlights several novel aspects of the design of the portal, as well as a novel requirements gathering process involving community consultation.
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang
Dr Sim Kim Lau
Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.