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The Southeastern Librarian

Academic libraries

Communication Technology and New Media

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Virtual Reference Service In Southeastern Academic Libraries: A Study Of Availability, David L. Dehart, Ann Viles Apr 2007

Virtual Reference Service In Southeastern Academic Libraries: A Study Of Availability, David L. Dehart, Ann Viles

The Southeastern Librarian

Academic libraries are experiencing a gradual decline in the number of reference transactions. In a recent compilation of statistics for members of the Association of Research Libraries, for example, the median numbers of reference transactions reported fell from 134,944 in 1998 to 66,300 in 2005, an average drop of 4.6% per year (Kyrillidou and Young 2006). Traditional reference transactions still greatly outnumber virtual transactions in most libraries, but there is some speculation that virtual reference will overtake traditional reference in the near future. In an attempt to establish a baseline for the availability of virtual reference services ...