Social and Behavioral Sciences Commons^™

Assessing The Emotional Intelligence Profile Of Public Librarians In Malaysia: Descriptive Analysis, Mad Khir Johari Abdullah Sani (Phd), Mohamad Noorman Masrek (Phd), Noor Zaidi Sahid, Fuziah Mohd Nadzar (Assoc. Prof.)

Library Philosophy and Practice (e-journal)

This article reports the findings of a study that measures the Emotional Intelligence (EI) among librarians in Public Libraries in Malaysia. Public librarians are important assets since they are social agents that advocate the development of a knowledge society in Malaysia. As employees in service organizations, they are expected to be highly dynamic and provide quality services. These jobs involve communicating, empathizing with, understanding, and learning from other members working in the organizations. These skills require not only a high degree of intellectual ability but a high level of EI. EI, therefore, seems essential to be measured for library employees’ …