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Full-Text Articles in Social and Behavioral Sciences

Leadership, Network Facilitation And Regional Development: Critical Reflection As A Tool For Insight???, Robbie Collins Sep 2005

Leadership, Network Facilitation And Regional Development: Critical Reflection As A Tool For Insight???, Robbie Collins

Deputy Vice-Chancellor (Academic) - Papers

In his keynote address at the ANZRSAI Conference 2005, Professor Blakely challenged regional scientists to use their “ideal position to forge these [separate disciplines informing regional science] into a disciplinary understanding that operates across disciplines”. In doing so the forces at work in the myths, magic and mix of regional innovation are necessarily viewed as interdependent components. The component to be focussed upon here is leadership, especially where it assists in developing networks and “knowdes” in the web of the development of the knowledge economy. Such a critical perspective encourages a consideration of the work of practitioners in regional development ...


Exploring The Mystery Of Service Satisfaction, Felicity Mcgregor Aug 2005

Exploring The Mystery Of Service Satisfaction, Felicity Mcgregor

Deputy Vice-Chancellor (Academic) - Papers

[Extract] Customer satisfaction surveys and other feedback systems provide data and information on a range of service elements, however, they are limited in the insights they can provide into the total service experience, in particular the influence of staff attitudes, attributes and behaviours on overall satisfaction. Feedback from surveys does of course offer clues to guide further investigation. Mystery shopping was chosen by the University of Wollongong Library (UWL) to shed light on the value customers place on various aspects of their service interactions. The Customer Satisfaction Survey discussed in this paper was developed by an Australian company, Rodski Survey ...


Realtime Display Of Landslide Monitoring Data, Russ Pennell, D. Ruberu, P. Flentje Jul 2005

Realtime Display Of Landslide Monitoring Data, Russ Pennell, D. Ruberu, P. Flentje

Deputy Vice-Chancellor (Academic) - Papers

In areas of high landslide risk, dangerous situations can develop rapidly. The system described here provides near real-time landslide information via the web to researchers, emergency personnel and others assisting them to assess developing risks. Remote field stations collect data continuously and download this to a central site at varying intervals via mobile phone. Processing and display software written using the ASP.NET framework stores the data in directly-graphable form and displays graphs in response to web requests. Design challenges included the changing nature of the instruments in the field, resolved by the use of user-editable configuration files that allowed ...


Quality, Service, Excellence: A Decade Of Quality, Margie H. Jantti Jun 2005

Quality, Service, Excellence: A Decade Of Quality, Margie H. Jantti

Deputy Vice-Chancellor (Academic) - Papers

As the first education and training organisation to be recognised with an Australian Business Excellence Award in the Award’s 16 year history, the University of Wollongong (UOW) Library has demonstrated how the principles of quality and excellence can readily be translated to the library and information sector. The Australian Quality Council’s (AQC) Framework was selected in 1994 as the Library’s change management framework. Now known as the Australian Business Excellence Framework (ABEF), it provides a structured and integrated management system describing the essential features, characteristics and approaches of organisational systems essential to sustainable and excellent performance. The ...


Developing A Culture That Values The Need For Assessment And Continuous Improvement: The Growth Of A Learning Organisation, Margie H. Jantti Mar 2005

Developing A Culture That Values The Need For Assessment And Continuous Improvement: The Growth Of A Learning Organisation, Margie H. Jantti

Deputy Vice-Chancellor (Academic) - Papers

In a period of six years, the University of Wollongong (UOW) Library was transformed through a planned change management strategy. Prior to 1994 the Library was considered to be a conservative, hierarchically structured and risk-averse organisation using few and questionable performance indicators and measures to ascertain its success. The selection of the Australian Business Excellence Framework as the management framework to drive and support transformational change led to the development of a new cultural paradigm. Within a few years, the Library was positioned for external scrutiny and underwent assessment by third party evaluators using nationally and internationally recognised criteria of ...


High Level Learning By Design: The Nuts And Bolts Of Assessment And Evaluation In A Doctorate Of Business Administration Program, S. M. Lipu, A. Hill Jan 2005

High Level Learning By Design: The Nuts And Bolts Of Assessment And Evaluation In A Doctorate Of Business Administration Program, S. M. Lipu, A. Hill

Deputy Vice-Chancellor (Academic) - Papers

Commerce is the largest faculty at the University of Wollongong; it supports postgraduate coursework, Masters and PhD programs. In 2003 work began on preparing a pilot program that was designed to position the Faculty at the top level of commerce-related research within Australia. It was called the Doctorate of Business Administration (DBA) and the plan was that it would be fully implemented into the Faculty's research program at a later stage. The pilot DBA program comprised four research subjects, four postgraduate level commerce subjects and the doctoral thesis itself. This paper is based on a subject called Advanced Business ...


Small Campus, Collegial Development, A Community And Learning: Some Reflections On Developing Reflective Practice Amongst Part Time Casual Tutors, Robbie Collins Jan 2005

Small Campus, Collegial Development, A Community And Learning: Some Reflections On Developing Reflective Practice Amongst Part Time Casual Tutors, Robbie Collins

Deputy Vice-Chancellor (Academic) - Papers

Reflecting on the experiences of a small remote campus in a change management process, this paper foregrounds the importance of the collegial development of part time casual tutors. The discussion documents the way reflective practice is developed where these staff are facilitated in becoming a community of learners. Reflective practice refers to the interrogation of current practices through discussion, reflection and the potential process of improvement as a result. Development of part time casual tutors in the learning community on the campus and in the wider community is critical on a small campus where subject delivery is controlled from a ...


Information-Based Websites, Alison Norris Jan 2005

Information-Based Websites, Alison Norris

Deputy Vice-Chancellor (Academic) - Papers

Traditionally, libraries were the major information source for the public. However, as society's use of the Internet has increased, traditional information suppliers such as libraries have been forced to adapt their offerings to maintain their role as a major supplier of information. In 2002, 66% of Australians and 57% of the UK population had Internet access (CyberAtlas, 2003, p. 224). As these figures increase, researchers are more inclined to expect that information be both current and accessible from their desktop. The ease and speed of publication on the Internet makes this goal achievable.


Truth Games/Truth Claims : Resisting Institutional Notions Of Las As Remediation, Jeannette Stirling, Alisa Percy Jan 2005

Truth Games/Truth Claims : Resisting Institutional Notions Of Las As Remediation, Jeannette Stirling, Alisa Percy

Deputy Vice-Chancellor (Academic) - Papers

Michel Foucault argues that the technologies of identity – whether professional or institutional – rely on what he calls ‘games of truth’. He argues that these truth games comprise ‘an ensemble of rules for the production of truth . . . which can be considered in function of its principles and its rules of procedure as valid or not’ (cited in Gauthier, 1988, p. 15). Moreover, we can only become subjects by ‘subjecting’ ourselves to selected truth games because there is neither selfhood nor truth outside of these games. For Foucault, the subject’s power in this process is to decide on what terms to ...


Representation For (Re)Invention, Alisa Percy, Jeannette Stirling Jan 2005

Representation For (Re)Invention, Alisa Percy, Jeannette Stirling

Deputy Vice-Chancellor (Academic) - Papers

In her plenary address to the 2001 Australian Language and Academic Skills Conference, Carolyn Webb (2002, p. 7) suggested that in comparison to other educational developers in the university context, Language and Academic Skills (LAS) practitioners had been less strategic in addressing their identity and practice ‘to secure their place in the landscape of university work, [and] to reinvent themselves for securing future places’. She concluded with the suggestion that LAS practitioners might wish to see themselves as ‘facilitators of organisational learning’ (Webb, 2002, p. 17). Both of these points will be addressed in the following discussion. This paper argues ...