Social and Behavioral Sciences | Open Access Articles

People, Places, & Things: Connecting Library Spaces And Services To First-Time In College Student Retention, Trina Mccowan

Library Faculty Presentations & Publications

No abstract provided.

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People, Places, & Things: Connecting The University Of North Florida Library To First Time In College Student Retention, Trina Mccowan

Library Faculty Presentations & Publications

No abstract provided.

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The Eartha M. M. White Virtual Reality Experience, Beryl White-Bing, Susan Swiatosz, Jennifer Bibb

Library Faculty Presentations & Publications

A presentation about the creation of the Eartha M.M. White VR Experience. The VR narrative biography tells the story of Ms. White's life and all of her accomplishments. It also gives a glimpse into her home and base of operations which is now the Eartha M.M. White Museum located in Jacksonville FL.

This VR experience was made possible by a 2023 Innovative Project Award from the Northeast Florida Information Network (NEFLIN).
In cooperation with the Eartha M.M. White Museum, The University of North Florida Thomas G. Carpenter Library Special Collections and University Archives, and the UNF Virtual Learning Center.

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Improving Customer Relations With Social Listening: A Case Study Of An American Academic Library, Margaret C. Stewart, Maria Atilano, Christa L. Arnold

Library Faculty Presentations & Publications

Strategic social media plays a crucial role in contemporary customer relationship management (CRM); however, the best practices for social CRM are still being discovered and established. The ever-changing nature of social media challenges the ability to establish benchmarks; nonetheless, this article captures and shares actions, insights, and experiences of using social media for CRM. This case study examines how an academic library at a mid-size American university located in northeast Florida uses social media to engage in social listening and to enhance CRM. In particular, the social listening practices of this library are highlighted in relation to how they influence …

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