Social and Behavioral Sciences Commons^™

The Intersection Of Healthcare Marketing Communications And Patient Experience: A Qualitative Study, Megan O’Erin Yore

Ed.D. Dissertations

Providing a positive experience to patients at healthcare organizations is a complex undertaking and a continuous process due to staff turnover and the ever-changing industry. Positive patient experiences are an important part of the healing process as they relate to better outcomes in quality assessments. The purpose of this case study was to examine the nature of collaboration between clinical and marketing communications teams working to improve patient experience. To uncover lived experience, semi-structured interviews were conducted with 18 participants–nine clinicians and nine marketing communications professionals–from 10 organizations. The study sought to understand how marketing communications teams collaborated with clinicians, …

Carli Counts: Learning To Assess The Impact Of Library Services On Student Success, Jasmine R. Cieszynski

Scholar Week 2016 - present

Through a grant-funded opportunity called CARLI Counts, I participated in in-person and online training, mentoring, and team projects which enabled me to do a small assessment of the use of Interlibrary Loan, Reference services, and a nursing database by students in selected Olivet Nazarene University School of Graduate and Continuing Studies programs. The purpose of the assessment was to see if outreach to faculty or course-integrated library instruction increased student use of resources—a behavior which correlates with student success in library research literature.

Although my outreach to program coordinators and faculty did not make a noticeable difference in the use …

Playing Nice On The Playground: Multi-Type Library Cooperation For Professional Development, Jasmine R. Cieszynski, Tracy Conner, Joe Filapek, Lynne Noffke

Faculty Scholarship – Library Science

In November 2014, the Kankakee Area Library Association (KALA), a small, multi-type library organization, hosted a well-known motivational speaker. The event drew from around the state and was primarily funded through support from Reaching Across Illinois Library System (RAILS). Learn how volunteers from school, public and academic libraries leverage local expertise for ongoing professional development and programming, such as One Book, One Community, as well as how we hosted a larger event. The consulting and continuing education manager for RAILS joins the panel to talk about how multi-type networking groups and regional library systems can collaborate to deliver continuing education …

The Collaboration Of Faith And Social Work In Creating A Gateway Of Helping, Breanne M. Bambrick

Honors Program Projects

When tragedy occurs, trauma follows. In crises, emergency response professionals are called upon in order to aid survivors. While the majority of professionals involved have received formal education on crisis management or disaster relief, the faith community is often called upon to assist without such prior knowledge. However, based on their mutual commitment to serve those in need, the social work profession and faith community represents a natural partnership in preparing for the disaster management process. Therefore, social workers can assist faith leadership in order to empower the faith community to be involved in crisis response. Specifically, this research addresses …