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Social and Behavioral Sciences Commons

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Full-Text Articles in Social and Behavioral Sciences

Towards An Accessible Library, Annie Bélanger Nov 2019

Towards An Accessible Library, Annie Bélanger

Presentations

  • Why Accessibility?
  • What is Accessibility?
    • Legislation
    • Accommodation vs Accessibility
    • Shifting to a proactive approach
  • Principles of Accessibility
  • Print Disabilities
    • What constitutes a print disability?
  • How to Increase Accessible Service
    • Barriers
    • Making a daily commitment
  • Tips for Daily Interactions
  • All together to Prevent New Barriers
  • Open Q&A


Towards High-Empathy Hiring: Implementing Leading Practices For More Inclusive Recruitment, Sarah Beaubien, Annie Bélanger, Scott Ayotte May 2019

Towards High-Empathy Hiring: Implementing Leading Practices For More Inclusive Recruitment, Sarah Beaubien, Annie Bélanger, Scott Ayotte

Presentations

Have you ever wondered if the interview process could be a kinder, more accessible experience, meant to develop connections? Would you like to critically examine practices in the hiring process to ensure empathy to applicants going through the process? In taking a closer look at our own practices, collaborating with the Office of Inclusion and Equity, we have made changes, which have led to a more positive experience for candidates and our organizational outcomes.


2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger Apr 2019

2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger

Presentations

Accessibility permeates all aspects of our public-facing work. Being accessible is in every aspect of workflow development and application for user services and support. Many more than the manager are involved in the development and application of our guidelines, practices and procedures. It is everyone’s responsibility.

The session covered:

  • What is accessibility?
  • Accessible Customer Service
    • Leading Practices
    • Practical approaches to delivery
    • Planning with Accessibility in Mind
    • Resources to learn more about accessibility in libraries

The session is premised on goal of accessibility, or moving beyond compliance. As such, accessible means that a person with a disability is afforded the ...