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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Towards An Accessible Library, Annie Bélanger
Towards An Accessible Library, Annie Bélanger
Presentations
- Why Accessibility?
- What is Accessibility?
- Legislation
- Accommodation vs Accessibility
- Shifting to a proactive approach
- Principles of Accessibility
- Print Disabilities
- What constitutes a print disability?
- How to Increase Accessible Service
- Barriers
- Making a daily commitment
- Tips for Daily Interactions
- All together to Prevent New Barriers
- Open Q&A
2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger
2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger
Presentations
Accessibility permeates all aspects of our public-facing work. Being accessible is in every aspect of workflow development and application for user services and support. Many more than the manager are involved in the development and application of our guidelines, practices and procedures. It is everyone’s responsibility.
The session covered:
- What is accessibility?
- Accessible Customer Service
- Leading Practices
- Practical approaches to delivery
- Planning with Accessibility in Mind
- Resources to learn more about accessibility in libraries
The session is premised on goal of accessibility, or moving beyond compliance. As such, accessible means that a person with a disability is afforded the opportunity …