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Full-Text Articles in Social and Behavioral Sciences
Successes And Shortcomings In The Implementation Of National Sustainable Development Strategies: From The Greening Of Governance To The Governance Of Greening, Rachel Emas
FIU Electronic Theses and Dissertations
The interdependence between the economy and the environment necessitates integrated policymaking that recognizes the biological limits of our world and the scarcity of these natural resources. At the 1992 Earth Summit, countries agreed to adopt a National Sustainable Development Strategy (NSDS) which should comprise the integration of economic, social, and environmental policies across sectors, territories, and generations; country ownership and commitment; broad participation and effective partnerships; development of the necessary capacity and enabling environment; and focus on outcomes and implementation. Working from these key factors and based on decades of international research and peer reviews of these policies, this study …
Factors Affecting The Adoption Of New Technology: The Case Of 311 Government Call Centers, Susan Caroline Young
Factors Affecting The Adoption Of New Technology: The Case Of 311 Government Call Centers, Susan Caroline Young
FIU Electronic Theses and Dissertations
Government call centers (311) were first created to reduce the volume of non-emergency calls that were being placed to emergency 911 call centers. The number of 311 call centers increased from 57 in 2008 to about 300 in 2013. Considering that there are over 2,700 municipal government units across the United States, the adoption rate of the 311 centers is arguably low in the country. This dissertation is an examination of the adoption of 311 call centers by municipal governments. My focus is specifically on why municipal governments adopt 311 and identifying which barriers result in the non-adoption of 311 …