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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Occupational Stress Among Nurse Administrators In General Hospitals In Tennessee, Ruby T. Davis
Occupational Stress Among Nurse Administrators In General Hospitals In Tennessee, Ruby T. Davis
Electronic Theses and Dissertations
The purpose of this study was to determine the level of occupational stress among nurse administrators and to identify the types of strategies used by nurse administrators to deal with or manage occupational stress. The study examined the relationship between selected demographic variables, occupational stress, and strategies. The research design included five research questions along with seven null hypotheses testing the relationship between occupational stress and demographic variables--age, gender, marital status, years of professional nursing experience, years as a nurse administrator, educational attainment, and hospital bed capacity. There were seven additional hypotheses testing the relationship between the same demographic variables …
The Impact Of An Employee Involvement Program On Service Quality In A Nursing Home Organization, Diane Catanzaro
The Impact Of An Employee Involvement Program On Service Quality In A Nursing Home Organization, Diane Catanzaro
Psychology Theses & Dissertations
The purpose of this research was to investigate the effects of an intervention involving employee participation in decision making and behavior modeling training on quality of service. Subjects were nursing aides in two similar nursing home facilities operated by a medium-sized long-term care organization. Participation in decision making involved weekly meetings using a quality-circle-type problem-solving process to develop suggestions for improving quality of service to residents and their families. Behavior modeling training was used to teach interpersonal skills necessary for handling a customer complaint. Service quality was assessed through family, resident, and supervisor ratings of nursing aide service behaviors. The …