Social and Behavioral Sciences Commons^™

Approaches To Regulating Privacy Dark Patterns, Matthew Gaulton, Dominique Kelly, Jacquelyn Burkell

FIMS Publications

In this paper, we will evaluate new bills slated to replace the Personal Information Protection and Electronic Documents Act (PIPEDA) and offer stronger privacy dark pattern protections to Canadians.

Existing scholarship in the realm of privacy law, such as “Deceptive Design and Ongoing Consent in Privacy Law” by Jeremy Wiener and “Privacy Dark Patterns: A Case for Regulatory Reform in Canada” by Ademola Adeyoju, primarily focuses on creating frameworks for understanding privacy dark patterns in the law and explaining the pitfalls and legal inadequacies surrounding dark pattern legislation in Canada.

However, the aim of this paper diverges significantly. While acknowledging …

Examining How Users Perceive And Respond To Dark Patterns, Vicky Chung, Dominique Kelly, Jacquelyn Burkell

FIMS Publications

Dark patterns are user interface (UI) design elements that influence users to take actions that benefit an online service and that are generally not in the user’s best interest. Studies show that users demonstrate some awareness of and ability to identify dark patterns. Users also report experiencing negative emotions such as annoyance when encountering these tactics online. Yet, while users may abstractly understand that dark patterns exist, there is a disconnect between this understanding and their behavioural responses to manipulative design. Research has experimentally determined that dark patterns are effective at influencing users’ behaviour across different online activities, including consenting …

Identifying And Responding To Privacy Dark Patterns, Dominique Kelly, Jacquelyn Burkell

FIMS Publications

Privacy dark patterns are user interface design strategies intended to “nudge” users to reveal personal data, either directly or by enabling (or failing to disable) privacy-invasive platform/profile settings. Examples of privacy dark patterns on social media include defaults that enable the public display of posted content, warnings that follow attempts to reject personalized ads, and hidden “skip” buttons that make it more challenging to decline privacy-undermining requests such as to sync contacts.

Our project aims to minimize the impact of privacy dark patterns on Canadian youth. Building on our prior research documenting the use of these strategies on five social …

Identifying Dark Patterns In User Account Disabling Interfaces: Content Analysis Results, Dominique Kelly, Victoria L. Rubin

FIMS Publications

Dark patterns are user interface (UI) strategies deliberately designed to influence users to perform actions or make choices that benefit online service providers. This mixed methods study examines dark patterns employed by social networking sites (SNSs) with the intent to deter users from disabling accounts. We recorded our attempts to disable experimental accounts in 25 SNSs drawn from Alexa’s 2020 Top Sites list. As a result of our systematic content analysis of the recordings, we identified major types of dark patterns (Complete Obstruction, Temporary Obstruction, Obfuscation, Inducements to Reconsider, and Consequences) and unified them into a conceptual model, based on …

Confronting An Extractive Racialised Genre System: Black Lives Matter, Royalty Recovery And Musical Reparations, Olufunmilayo B. Arewa, Matt Stahl

FIMS Publications

Introduction to the chapter:

The political-economic practices of commercial music production may be plausibly analogised to a relation of plunder and redistribution, clothed in and (legally) legitimated by recording and publishing contracts. For African Americans, this was particularly true during the pre-Civil Rights era. During that time, entrepreneurs and companies that offered recording, song writing and publishing contracts to African Americans were able to take advantage of social-structural contexts of considerable societal racial exploitation and violence targeted at African Americans. Further, for all artists prior to (and even during) the digital era, the realities of the commercial recording industry have …

Between Here And There: Surveying The Global Work Of Diaspora, Migration, And Mobility-Engaged Museums, Simge Erdogan-O'Connor, Giada Ferrucci, Renée Macdiarmid, Julia Piccolo, Sascha Priewe, Sarah E.K. Smith

FIMS Publications

Diaspora, migration, and mobility-engaged museums are a growing sector amongst global cultural institutions. These museums play a significant role in shaping understandings of migration and representing diaspora identities, cultures, and experiences. Through their work, they also serve an increasingly diplomatic function in fostering mutual understanding amongst various groups and communities. At a time when migration is increasingly contested and politicized, the work of these institutions has never been more pressing. This report presents a global survey of the work of diaspora, migration, and mobility-engaged museums. Our study focused on understanding the sector, including the range and scope of institutions and …

Documenting Privacy Dark Patterns: How Social Networking Sites Influence Users’ Privacy Choices, Dominique Kelly, Jacquelyn Burkell

FIMS Publications

Dark patterns are user interface (UI) design strategies intended to influence users to make choices or perform actions that benefit online services. This study examines the dark patterns employed by social networking sites (SNSs) to influence users to make privacy-invasive choices. We documented the privacy dark patterns encountered in attempts to register an account, configure account settings, and log in and out for five SNSs popular among American teenagers (Discord, Twitter, Instagram, TikTok, and Snapchat). Based on our observations, we present a typology consisting of three major types of privacy dark patterns (Obstruction, Obfuscation, and Pressure) and 10 subtypes. These …

Acting "As If": Critical Pedagogy, Empowerment, And Labor, Rafia Mirza, Karen P. Nicholson, Maura Seale

FIMS Publications

In this chapter, we explore the labor of information literacy and its devaluation in professional discourse, which lends appeal to critical library pedagogy as means to reclaim agency in the classroom. We consider how discourses of agency and empowerment in critical library pedagogy fail to account for positionality, power, and context, with the result that critical pedagogy tends to center individual (heroic) efforts rather than collective action. Critical pedagogy thus becomes a decontextualized and disempowering fiction, a practice of “acting as if” the classroom were a safe space. Reframing critical library pedagogy as labor undertaken in solidarity with other workers …

Palaces For The People: Mapping Public Libraries' Capacity For Social Connection And Inclusion, Nicole K. Dalmer, Pam Mckenzie, Paulette Rothbauer, Ebenezer Martin-Yeboah, Kevin Oswald

FIMS Publications

Public libraries are trusted community hubs that foster connections with individuals of different socioeconomic statuses; ages; ethnic, linguistic, religious, and cultural backgrounds; and sexual and gender identities. Located in diverse settings, library branches offer resources and programs that meet the specific needs of their communities who are navigating the effects of our increasingly asocial society. Libraries have been shown to cater to individuals contending with higher levels of social isolation and loneliness, as well as increased rates of mental illnesses and antisocial behaviours. The shift to online environments during COVID-19 has exacerbated feelings of disconnection. During these times of change, …

Honouring A Love Of Books And Reading In Library And Information Science, Paulette Rothbauer, Marni R. Harrington

FIMS Publications

This paper presents the findings of a research study into the “love of books” trope in Library and Information Science. Semi-structured interviews were conducted with 23 MLIS students between February and August of 2019. Interview questions were designed to elicit motivations for entering the field and taking the degree. The study findings show that students’ decisions are animated by a love of books and reading, a love of libraries, and by a desire to work with and serve others. We argue that by putting love and desire at the centre of analysis the findings can be understand as positive affective …

Digital Media Use And Social Inclusion: A Case Study Of East York Older Adults, Anabel Quan-Haase, Molly-Gloria Harper, Alice Hwang

FIMS Publications

Digital media is essential to sustaining communication with various types of social ties. However, older adults (aged 65+) are reported to be the least likely to use digital media. While statistics show that older adults are increasingly using more digital media, evidence shows this is predominately aging long-term users of digital media rather than older adults adopting new digital media. To investigate this “grey divide” and adoption of digital media by older adults, this study qualitatively analyses semi-structured interviews of 41 individuals aged 65 and older from the East York region of Toronto, Canada. Our findings suggest that satisfaction with …

Towards A Critical Turn In Library Ux, Alison Hicks, Karen P. Nicholson, Maura Seale

FIMS Publications

In the past decade, cataloguing and classification and information literacy have experienced a critical turn, acknowledging the political, economic, and social forces that shape complex information environments. Library user experience (UX) has yet to undergo such a transformation, however; instead, it continues to be seen as a toolkit of value-neutral approaches for evaluating and improving library services and spaces to enhance user satisfaction and engagement. Library UX draws upon ethnography but is also informed by the principles and values of usability and design. Little attention has been paid to the origins or epistemological underpinnings of UX as a construct, the …

Reading Times: Exploring The Temporalities Of Reading, Paulette Rothbauer, Lucia Cederia Serantes

FIMS Publications

Purpose

The purpose of this paper is to explore various concepts of time and temporal dimensions in the context of everyday reading experiences.

Design/methodology/approach

The study uses theoretical bricolage that puts existing reading research into conversation with theories of time and temporalities.

Findings

Three registers of time in reading are put forward: (1) libraries and books as places that readers return to again and again over time, (2) temporalized reading bodies and (3) everyday reading as a temporalized practice.

Research limitations/implications

Using lenses of time and temporalities, everyday reading is shown to be central to ways of being in time. …

Decolonizing & Indigenizing Lis, Heather Hill, Marni Harrington, Paulette Rothbauer, Danica Pawlick Potts

FIMS Publications

What does it mean to Indigenize and decolonize a Master of Library and Information Science (MLIS) program? This paper outlines the process by which one Canadian MLIS program responded to the reports from the Truth and Reconciliation Commission of Canada and the Canadian Federation of Library Association Indigenous Matters Committee that specify the implications and provide guidelines for best practices for librarianship and the information professions across Canada. In outlining the challenges of re-engineering our standard procedures, practices, and pedagogies, this paper provides a path forward for other MLIS programs looking to critically evaluate and develop their own programs.

Public Health Agencies Outreach Through Instagram During Covid-19 Pandemic: Crisis And Emergency Risk Communication Perspective, Aqdas Malik, Laeeq M. Khan, Anabel Quan-Haase

FIMS Publications

Background: Governmental and non-governmental institutions increasingly use social media as a strategic tool for public outreach. Global spread, promptness, and dialogic potentials make these platforms ideal for public health monitoring and emergency communication in crises such as COVID-19.

Objective: Drawing on the Crisis and Emergency Risk Communication framework, we sought to examine how leading health organizations use Instagram for communicating and engaging during the COVID-19 pandemic.

Methods: We manually retrieved Instagram posts together with relevant metadata of four health organizations (WHO, CDC, IFRC, and NHS) shared between January 1, 2020, and April 30, 2020. Two coders manually coded the analytical …

“I Actually Got My First Job Through My Ex-Colleague”: Employment-Related Information Seeking Behavior Of Bangladeshi Immigrants In Canada, Nafiz Zaman Shuva

FIMS Publications

This study explores the employment-related information seeking behaviour of Bangladeshi immigrants in Canada. Using a mixed-methods approach, the study conducted semi-structured interviews with 60 Bangladeshi immigrants in Ontario, Canada, and obtained 205 survey responses. The study highlights the centrality of employment-related settlement among Bangladeshi immigrants in Ontario and reports many immigrants not being able to utilize their education and skills after arrival in Canada. The results show that Bangladeshi immigrants utilize various information sources for their employment in Canada, including friends and professional colleagues, online searchers, and settlement agencies. Although Bangladeshi immigrants utilized a large array of information sources for …

Spatial Thinking, Gender And Immaterial Affective Labour In The Post-Fordist Academic Library, Karen P. Nicholson

FIMS Publications

Purpose – The purpose of this paper is to use spatial thinking (space-time) as a lens through which to examine the ways in which the socio-economic conditions and values of the post-Fordist academy work to diminish and even subsume the immaterial affective labour of librarians even as it serves to reproduce the academy. Design/methodology/approach – The research question informing this paper asks, In what ways does spatial thinking help us to better understand the immaterial, invisible and gendered labour of academic librarians’ public service work in the context of the post-Fordist university? This question is explored using a conceptual approach …

Global Technological Trend In Academic Libraries, Oluwabunmi Dorcas Bakare Dr, Babajide Mike Bakare Dr

FIMS Publications

The advent of Social Media Technologies (SMTs) has remodelled contemporary academic libraries in unprecedented ways as developed countries are metamorphosing from providing library services from the conventional labour-intensive systems to embrace some easy dynamic technologically SMT driven systems which is the global trend in service delivery. But the reverse is the case in Africa and likewise in Nigeria where there is a dearth of research on SMT culture, cognizance of these technologies, acceptance, and implementation in academic libraries. It is on this premise that this study examined the use of SMTs for a globalised library services in the University of …

Documenting Multiple Temporalities, Pam Mckenzie, Elisabeth Davies

FIMS Publications

Purpose: This article explores the varied ways that individuals create and use calendars, planners, and other cognitive artifacts to document the multiple temporalities that make up their everyday lives. It reveals the hidden documentary time work required to synchronize, coordinate, or entrain their activities to those of others.

Design/methodology/approach: We interviewed 47 Canadian participants in their homes, workplaces, or other locations, and photographed their documents. We analyzed qualitatively; first thematically to identify mentions of times, and then relationally to reveal how documentary time work was situated within participants’ broader contexts.

Findings: Participants’ documents revealed a wide variety of temporalities, some …

A Thematic Analysis Of Library Association Policies On Services To Persons With Disabilities, Heather Hill

FIMS Publications

Purpose

Library association policies and guidelines are important to study because they reflect consensus values of the profession. As such, they can shape the association, itself, and set the tone for the values of its individual members in their professional practice. From the titles alone, these documents proclaim themselves to be guides for the development of individual library policy. Additionally, as library and information science (LIS) graduate education programs are accredited by national associations, LIS schools pay attention to association policies and guidelines to help shape professional and continuing education. In these ways, they have a role in shaping professional …

The Global Engagement Of Museums In Canada, Jeffrey Brison, Sarah E.K. Smith, Elyse Bell, Antoine Devroede, Simge Erdogan, Christina Fabiani, Kyle Hammer, Bronwyn Jaques, Sebastian De Line, Katie-Marie Mcneill, Vanessa Runions, Tyler Russell, Ben Schnitzer

FIMS Publications

The Global Engagement of Museums in Canada examines Canadian museum diplomacy, assessing the international activities of Canadian museums to consider the ways these institutions act as cultural diplomats on the global stage. The report presents the results of a multi-partner collaborative research project addressing the work of ten institutions, including the Art Gallery of Alberta; Aga Khan Museum; Canadian Museum of History; Canadian Museum of Immigration at Pier 21; Montreal Museum of Fine Arts; Museum of Anthropology at UBC; National Gallery of Canada; Ottawa Art Gallery; Pointe-à-Callière, Montréal Archaeology and History Complex; and the Royal Ontario Museum. Focusing on the …

The Networked Question In The Digital Era: How Do Networked, Bounded, And Limited Individuals Connect At Different Stages In The Life Course?, Barry Wellman, Anabel Quan-Haase, Molly-Gloria R. Harper

FIMS Publications

We used in-depth interviews with 101 participants in the East York section of Toronto, Canada to understand how digital media affects social connectivity in general--and networked individualism in particular--for people at different stages of the life course. Although people of all ages intertwined their use of digital media with their face-to-face interactions, younger adults used more types of digital media and more diversified personal networks. People in different age-groups conserved media, tending to stick with the digital media they learned to use in earlier life stages. Approximately one-third of the participants were Networked Individuals: In each age-group, they were the …

Harold Innis And The Greek Tradition: An Essay Concerning His Ontological Transformation, Edward Comor

FIMS Publications

The transition of Harold Innis’ work from staples research to communications studies commonly is understood to have been an extension of his earlier research rather than a dramatic break from it. While in agreement, we argue that a significant transformation in Innis’s ontology (but not his epistemology) also took place. This can be understood by referencing his concerns about the fate of civilization and his views on the prospectively strategic role of what he called the Greek tradition. To explain this, herein we concentrate on Innis’ largely forgotten book Political Economy in the Modern State, initiated in 1943 and …

Older Adults And Information And Communication Technologies In The Global North, Molly-Gloria R. Harper, Barry Wellman, Anabel Quan-Haase

FIMS Publications

At all ages, people are incorporating information and communication technologies (ICTs) into their lives. It is not that they have stopped talking with each other in-person, it is that ICTs complement their interactions when they cannot be together face-to-face. Since the 1990s, email has provided a routine way to stay in touch and sustain meaningful contact over distance. But not all age groups have adopted ICTs with the same enthusiasm. Research in the Global North has consistently reported that age plays an important role in ICT adoption and use (Anderson and Perrin 2017). For example, older adults have been the …

Situating Wikipedia As A Health Information Resource In Various Contexts: A Scoping Review, Denise Smith

FIMS Publications

Background

Wikipedia’s health content is the most frequently visited resource for health information on the internet. While the literature provides strong evidence for its high usage, a comprehensive literature review of Wikipedia’s role within the health context has not yet been reported.

Objective

To conduct a comprehensive review of peer-reviewed, published literature to learn what the existing body of literature says about Wikipedia as a health information resource and what publication trends exist, if any.

Methods

A comprehensive literature search in OVID Medline, OVID Embase, CINAHL, LISTA, Wilson’s Web, AMED, and Web of Science was performed. Through a two-stage screening …

Appendix A: Interview Guide With Privacy-Related Questions (Full Version), Anabel Quan-Haase, Dennis Ho

FIMS Publications

Interview Guide: Networked individualism, East York Project

The Sociological Imagination In Studies Of Communication, Information Technologies, And Media: Citams As An Invisible College, Anabel Quan-Haase, Molly-Gloria Harper, Shelley Boulianne

FIMS Publications

In this 2020 CITAMS special issue of Information, Communication & Society, we bring together an important body of work that draws on the sociological imagination to ask critical questions of our times. We selected nine papers that represent both the breadth of sociological work taking place within CITAMS as well as the diversity of its members. CITAMS is welcoming of a range of perspectives in more than one way. We welcome studies of a range of tools and practices. For example, Kadylak and Cotten (this volume) study the willingness of older adults to use six different emerging technologies in …

Politics And Porn: How News Media Characterizes Problems Presented By Deepfakes, Critical Studies In Media Communication, Chandell E. Gosse, Jacquelyn Burkell

FIMS Publications

“Deepfake” is a form of machine learning that creates fake videos by superimposing the face of one person on to the body of another in a new video. The technology has been used to create non-consensual fake pornography and sexual imagery, but there is concern that it will soon be used for politically nefarious ends. This study seeks to understand how the news media has characterized the problem(s) presented by deepfakes. We used discourse analysis to examine news articles about deepfakes, finding that news media discuss the problems of deepfakes in four ways: as (too) easily produced and distributed; as …

Disability And Accessibility Language In Subject Headings And Social Tags, Mackenzie Johnson, Carlie Forsythe

FIMS Publications

Mackenzie Johnson and Carlie Forsythe’s article on disability and accessibility language in subject headings and social tagging stresses the importance of involving subject experts in the creation of subject headings, and of getting the headings right to allow effective information retrieval. The authors also assess the ‘third way’, of semi-structured, moderated social tagging systems, that lies between fully controlled vocabularies and free social tagging.

How Do You Solve A Problem Like The Whole User? The Construction Of Worthy And Problematic Users In Online Discussions Of The Public Library, Pam Mckenzie

FIMS Publications

In this article I use a discursive approach and the concept of the ‘category entitlement’ to analyse the ways that contributors to a public Internet discussion of the value of the public library make cases for different user characteristics and behaviour as ‘worthy’ or ‘problematic’, and use these characteristics to discuss and debate the kinds of individuals and the kinds of behaviour that properly belong to each category. Contributors to the discussion represented users in three categories: a fluid ‘everyone’, which included people represented as being disadvantaged and in legitimate need of the library’s resources, expertise, and support; the user …