Social and Behavioral Sciences Commons^™

Evaluating User Interaction With A Web-Based Group Decision Support System: A Comparison Between Two Clustering Methods, Martin Swobodzinski, Piotr Jankowski

Geography Faculty Publications and Presentations

Task-Technology Fit theory and the Technology Acceptance Model identify system utilization as an important indicator for the performance of complex software systems. Yet, empirical evaluations of user interaction with group decision support systems are scarce and often methodologically underdeveloped. For this study we employed an exploratory evaluation of user interaction in the context of web-based group decision support systems. Specifically, we used information-rich server logs captured through a web-based platform for participatory transportation planning to identify groups of users with similar use patterns. The groups were derived through multiple sequence alignment and hierarchical cluster analysis based on varying user activity …