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Articles 1 - 30 of 115

Full-Text Articles in Social and Behavioral Sciences

Project Manager Leadership Behavior: Task-Oriented Versus Relationship-Oriented, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau Apr 2019

Project Manager Leadership Behavior: Task-Oriented Versus Relationship-Oriented, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau

Publications

In this paper, we examined managers’ leadership behavior when working on a simulated team project regarding task-oriented versus relationship-oriented leadership behavior to effectively achieve successful project completion. Managers attending an advanced project management development program responded to the Fielder Leadership Behavior Style Self-Assessment, which is a useful framework to determine task-oriented versus relationship-oriented leadership behavioral styles. The degree of task-oriented versus relationship-oriented leadership behavior styles was assessed to determine the approach taken by the managers for achieving successful project completion. A Pearson’s chi-square test was conducted to determine whether the observed values were significantly different from an expected value ...


Mindspace And Development Of Organizational Culture In Aviation Safety Management, Wilson Gilliam Jr Jan 2019

Mindspace And Development Of Organizational Culture In Aviation Safety Management, Wilson Gilliam Jr

International Journal of Aviation, Aeronautics, and Aerospace

Abstract

The organization’s role in establishing a culture fertile for safety development, risk management and mitigation is paramount. Barriers to the effectiveness of aviation safety systems may emerge when human biases interfere with the basic processes of safety management systems. Biases come in many forms and can serve as unconscious discriminatory behaviors against a person’s race, gender, sexual orientation, profession, skill level or other characteristic. Biases can also result from instinctive reactions and habitual patterns serving to protect one’s status, sense of belonging, desire to be viewed as normal and other characteristics. Minimizing biases within an organization ...


A Tale Of Two Airlines: A Comparative Case Study Of High-Road Versus Low-Road Strategies In Customer Service And Reputation Management, Donna Roberts, John C. Griffith Jan 2019

A Tale Of Two Airlines: A Comparative Case Study Of High-Road Versus Low-Road Strategies In Customer Service And Reputation Management, Donna Roberts, John C. Griffith

International Journal of Aviation, Aeronautics, and Aerospace

Does customer service - good or bad - really matter? Customer surveys from Ryanair and Southwest Airline passengers were examined to determine their perceptions regarding customer service for the period of 2012-2013. Southwest Airlines (n=149) was rated significantly higher than Ryanair (n=165) in overall rating (p=.0228), seat comfort (p<.0001), cabin/staff service (p<.0001), and value (p=.0004). Additionally, passengers would recommend Southwest Airlines at a higher rate than Ryanair (p=.0006). Open-ended comments emphasized that customer service and policies had a large impact on the ratings. Specifically, 53% of Ryanair customers complained about inefficient or unwelcome processes and discourteous or unfriendly service, compared to 29% for Southwest Airlines. Ryanair customers complained about check-in procedures, open seating policy, and fees ranging from over-sized carry-on bags to fees for printing out boarding passes. The largest area of complaint for Southwest customers concerned how customers were treated for flight delays.


Aircraft Interior Design And Satisfaction For Different Activities; A New Approach Toward Understanding Passenger Experience, Golnoosh Torkashvand, Lucas Stephane, Peter Vink Jan 2019

Aircraft Interior Design And Satisfaction For Different Activities; A New Approach Toward Understanding Passenger Experience, Golnoosh Torkashvand, Lucas Stephane, Peter Vink

International Journal of Aviation, Aeronautics, and Aerospace

Among airlines and aircraft manufacturers there is much attention for passenger experience. However, there is not much literature on how the activities of passengers can be supported by the aircraft interior. The current study focuses on the need finding and requirements analysis of flight passengers. Twenty-three activities were defined based on retrospective interviews and brainstorming sessions. Respondents were asked to rate their overall perception related to the importance of each of those 23 activities on a Linkert scale, from “not at all important” to “extremely important”. On a separate question they were also asked to rate their overall satisfaction by ...


Global Aviation System: Towards Sustainable Development, Marina P. Bonser Dr. Jan 2019

Global Aviation System: Towards Sustainable Development, Marina P. Bonser Dr.

International Journal of Aviation, Aeronautics, and Aerospace

Aviation around the world has integrated into a global system. As the integration process continues, more aspects and levels of it need to be lead towards the sustainable development of the whole system via advancing strategic management, global communication proficiency, and technological expertise. It becomes essential to enrich global language (English) proficiency with cross-cultural communication competence not only for communication in the air but also for airport security, passenger and cargo services, aircraft and equipage engineering, building, and maintenance. Nowadays lower levels of management need more advanced strategic thinking and problem solving skills, and higher levels of management need global ...


A Field Study: An Examination Of Managers’ Situational Leadership Styles, Thomas G. Henkel, Debra T. Bourdeau Dec 2018

A Field Study: An Examination Of Managers’ Situational Leadership Styles, Thomas G. Henkel, Debra T. Bourdeau

Publications

The present study explored the applicable situational leadership styles of experienced military managers attending an advanced leadership educational program. While attending this program, these managers were requested to reveal the results of their situational leadership self-assessment in which they participated. A total of 620 managers agreed to reveal their results, and descriptive statistics were conducted to determine the findings of their situational leadership self-assessments. The study research results revealed two situational leadership styles were predominating: (Telling and Participating). The findings of research study have significant implications for managers when leading individuals and teams for organizational success. These findings also may ...


Book Review: Fundamentals Of International Aviation, Alan Bender Jun 2018

Book Review: Fundamentals Of International Aviation, Alan Bender

International Journal of Aviation, Aeronautics, and Aerospace

Not applicable.


A Field Study: Managers’ Work Behavioral Styles, Thomas G. Henkel Jun 2018

A Field Study: Managers’ Work Behavioral Styles, Thomas G. Henkel

Publications

Over the years, personality assessment tests have allowed employers and managers to discover the personal types regarding strengths and weaknesses of their employees and themselves. This includes how they process and organize information, make decisions, and interact with team members and other stakeholders (PMBOK, 2017). The present research study explored the applicable work behavioral styles of experienced managers attending an advanced leadership educational program. Seven hundred and fifty-three experienced managers agreed to reveal their results, and descriptive statistics were conducted to determine their behavioral work styles. The results may provide a better understanding of managers’ behavioral work styles, which characterize ...


Marketing Analysis Of Scholarly Journals In A Social World, Hunter Watson Mar 2018

Marketing Analysis Of Scholarly Journals In A Social World, Hunter Watson

Discovery Day - Prescott

The next methodology to the Airline Quality Rating (AQR) Social Media metrics is to determine if scholarly platforms for future use can benefit the AQR. The AQR authored by Dr. Brent Bowen and Dr. Dean Headley introduced the Airline Quality Rating (AQR) in 1993 as an objective method for comparing and scoring airline performance in areas deemed to be important for consumers. The quantitative metrics from utilizing new marketing techniques have increased the audience members attracted to this report. With a digitalized driven society, social media has been the main benefactor in gaining new attention. Continuing on the process to ...


Research Benefits For Scholarly Authors Being Published On A Public Forum, Hunter M. Watson, Brent D. Bowen, Timothy B. Holt, Jacqueline R. Luedtke Feb 2018

Research Benefits For Scholarly Authors Being Published On A Public Forum, Hunter M. Watson, Brent D. Bowen, Timothy B. Holt, Jacqueline R. Luedtke

Publications

The previous construct of research was focused on social media platforms as a benefactor in broadcasting towards a global audience with non-academic professions. Following along the same ideology, this research directs the attention to a pertained audience in academic profession.

•Embry-Riddle is the host of Scholarly Commons which collects the research of authors (faculty members), and assists in developing a digital portfolio. This portfolio creates metric measurements on a dashboard to indicate where downloads are occurring, and aids in providing current information pertaining to the authors’ publication. •In this case, the publication of the National Airline Quality Rating (AQR) (https ...


Thinking Finance - The Comic Book, Dimitrios V. Siskos Jan 2018

Thinking Finance - The Comic Book, Dimitrios V. Siskos

Publications

Thinking financially results in the best possible outcome and establishes a secure foundation for the future as an independent man. In contrast, thinking emotionally leads to short-sighted financial decisions and usually, deep regrets. However, thinking financially is not pleasant for the people around us. This comic book presents a guy, whose dream is to become an accountant. When he finally succeeds in this, he realizes that thinking financially may be effective for his boss but it is irritating for everyone else, even for his family.


Unmanned Aerial Systems: Research, Development, Education & Training At Embry-Riddle Aeronautical University, Michael P. Hickey Jan 2018

Unmanned Aerial Systems: Research, Development, Education & Training At Embry-Riddle Aeronautical University, Michael P. Hickey

Publications

With technological breakthroughs in miniaturized aircraft-related components, including but not limited to communications, computer systems and sensors, state-of-the-art unmanned aerial systems (UAS) have become a reality. This fast-growing industry is anticipating and responding to a myriad of societal applications that will provide new and more cost-effective solutions that previous technologies could not, or will replace activities that involved humans in flight with associated risks.

Embry-Riddle Aeronautical University has a long history of aviation-related research and education, and is heavily engaged in UAS activities. This document provides a summary of these activities, and is divided into two parts. The first part ...


Understanding Generation: Implications For Flight Training, Hiring, And Retention, Kristine M. Kiernan Ph.D. Aug 2017

Understanding Generation: Implications For Flight Training, Hiring, And Retention, Kristine M. Kiernan Ph.D.

National Training Aircraft Symposium (NTAS)

Generation is a much discussed topic in the literature on workforce training and education. The simultaneous presence of numerous generations in the workforce has created tensions, challenges, and opportunities. In collegiate flight training, the Millennial generation is giving way to the post-Millennial generation, which will bring its own learning style and priorities to the cockpit. This presentation reviews the scientific literature on generational differences, identifying which differences are actually supported by data. Demographic and economic trends, including data from the National Science Foundation’s Scientists and Engineers Statistical Data System, will be combined with demonstrated generational differences in work-related attitudes ...


Recipe For Success: Behavioral Ingredients For Superior Performing Leaders, Linda M. Pittenger Aug 2017

Recipe For Success: Behavioral Ingredients For Superior Performing Leaders, Linda M. Pittenger

National Training Aircraft Symposium (NTAS)

The aviation and aerospace business is a complex adaptive system that includes emerging technologies, competitors, government policies, cost demands, globalization, and talent constraints. To effectively lead in the chaos of constant demands and disruptive and unpredictable external environments, having deep and broad functional expertise is not enough. Superior performing leaders require further broadening and deepening of selected behavioral competencies in order to succeed (Smith, 2000). Particular to aviation and aerospace, understanding the types of leaders needed to be successful is especially important since baby boomer employees will soon retire and the middle managers that will likely replace them lack the ...


What Factors Affect General Aviation Pilot Adoption Of Electronic Flight Bags?, Troy E. Techau Aug 2017

What Factors Affect General Aviation Pilot Adoption Of Electronic Flight Bags?, Troy E. Techau

National Training Aircraft Symposium (NTAS)

Why do some pilots choose to use electronic flight bags (EFBs) in their flight operations, yet others continue to rely on traditional avionics and paper charts? Does the use of EFBs differ by age, gender, or flight experience?

EFBs, now a common tool in aviation, can display navigational charts, weather, and traffic information, and automate calculation of critical fuel and aircraft performance data. Research that uses EFBs as interactive nodes to exchange data with the System-Wide Information Management (SWIM) network is underway. Understanding what factors may explain differences in pilot adoption and use of EFB technology could shape regulations governing ...


Monitoring Airport Service Quality: A Complementary Approach To Measure Perceived Service Quality Using Online Reviews, Kiljae Lee, Chunyan Yu Aug 2017

Monitoring Airport Service Quality: A Complementary Approach To Measure Perceived Service Quality Using Online Reviews, Kiljae Lee, Chunyan Yu

Publications

Based on 42,063 airport reviews collected from Google Maps, we conducted a sentiment analysis and a topic modeling. We showed that the sentiment scores computed from textual reviews are good estimates of their paired star-ratings (r=0.63, p<0.01). Next, using the LDA (Latent Dirichlet Allocation), we extracted latent topics from the textual reviews and compared them with the standard categories utilized in the Airport Service Quality survey (ASQ). The topics extracted from reviews correspond well with the categories used in ASQ. We, in turn, compared the online ratings with the ratings annually updated by ASQ. While online reviews discuss almost identical topics with those of ASQ, the correlation between the ratings from two was weak (r=0.2). We suggest that the text mining approach using online reviews not only provides an inexpensive, dynamic, and locally customizable means of monitoring airport quality but also complements the standard survey by offering an alternative metric. ><0.01). Next, using the LDA (Latent Dirichlet Allocation), we extracted latent topics from the textual reviews and compared them with the standard categories utilized in the Airport Service Quality survey (ASQ). The topics extracted from reviews correspond well with the categories used in ASQ. We, in turn, compared the online ratings with the ratings annually updated by ASQ. While online reviews discuss almost identical topics with those of ASQ, the correlation between the ratings from two was weak (r=0.2). We suggest that the text mining approach using online reviews not only provides an inexpensive, dynamic, and locally customizable means of monitoring airport quality but also complements the standard survey by offering an alternative metric.


Project Manager Motivation: Job Motivators And Maintenance Factors, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau Jul 2017

Project Manager Motivation: Job Motivators And Maintenance Factors, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau

Publications

The present study explored the applicable motivation factors that contribute to job satisfactory in terms of job motivators and maintenance factors when working projects. Students enrolled in a university advanced project management leadership course were asked to respond to a job motivators and maintenance factors self-assessment which is a useful framework to determine the factors that contribute to their motivation when working projects (Lusser & Achua, 2016). A chi-square test was conducted to determine if the observed values were significantly different from an expected value of 18. The chi-square goodness of fit test led to the rejection of H10 and the ...


Economic Impact Of World Bank Aviation Investment In Pacific Island Countries, Cindy Greenman, Javad Gorjidooz Jul 2017

Economic Impact Of World Bank Aviation Investment In Pacific Island Countries, Cindy Greenman, Javad Gorjidooz

Publications

The World Bank Group (WBG) has provided grant and credits to support projects related to aviation and air transport including capacity building, policy and regulation, safety and security, infrastructure rehabilitation, and institutional strengthening for over 60 years. Today, the WBG remains actively engaged on aviation related project in every region of the world including the Pacific Island Countries. The purpose of this paper is to investigate the economic impact of WBG investments in aviation infrastructures in Pacific Island Countries. The preliminary results of this study show a serious deficiency in the areas of aviation infrastructure, safety and security, management efficiency ...


Project Manager Leadership Styles: Task Vs. People-Oriented, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau Jun 2017

Project Manager Leadership Styles: Task Vs. People-Oriented, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau

Publications

The present study explored applicable leadership behavior in terms of concern for task and/or people-oriented when leading project teams. Students enrolled in a university Master of Science in Project Management degree program were asked to respond to the Fielder Leadership Style Self-Assessment which is a useful framework to determine task versus people-oriented leadership (Lusser & Achua, 2016). A chi-square test was conducted to determine if the observed values were significantly different from an expected value of five. With a p value


A Profile Of Project Manager Work Engagement: A Field Survey, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau Jun 2017

A Profile Of Project Manager Work Engagement: A Field Survey, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau

Publications

Engaged employees are those who are involved in, enthusiastic about, and committed to their work and who are most likely to drive innovation, generate new ideas, have a sense of connection with their work activities, and are involved with the demands of their job (Gallup, 2013). Nowhere is the concept of employee engagement more important than with managing an organization’s projects. Ensuring a project manager is emotionally engaged with his or her work is crucial for project success to meet greater challenges in today's 21st-century global marketplace. In this research study, project managers were asked to respond to ...


Detecting Deception In Asynchronous Text, Fletcher Glancy May 2017

Detecting Deception In Asynchronous Text, Fletcher Glancy

Annual ADFSL Conference on Digital Forensics, Security and Law

Glancy and Yadav (2010) developed a computational fraud detection model (CFDM) that successfully detected financial reporting fraud in the text of the management’s discussion and analysis (MDA) portion of annual filings with the United States Securities and Exchange Commission (SEC). This work extends the use of the CFDM to additional genres, demonstrates the generalizability of the CFDM and the use of text mining for quantitatively detecting deception in asynchronous text. It also demonstrates that writers committing fraud use words differently from truth tellers.


Inside Sales Force And Gender: Mediating Effects Of Intrinsic Motivation On Sales Controls And Performance, Anne Gottfried, Scott Ambrose, Richard Plank Jan 2017

Inside Sales Force And Gender: Mediating Effects Of Intrinsic Motivation On Sales Controls And Performance, Anne Gottfried, Scott Ambrose, Richard Plank

Publications

Business-to-business sales organizations are experiencing inside sales growth as well as increased importance and utilization of their inside sales people. This dynamic role change towards inside sales is resulting in organizations re-thinking their sales control structure. To fill this gap, data was collected from 183 inside sales professionals representing a variety of industries. Utilizing Partial Least Square Analysis (PLS), this study analyzed the influences of gender on the relationship between sales controls and job performance to include measuring effects of intrinsic motivation, both challenge seeking and task enjoyment, on the model relationships. Findings suggest that differences do exist between males ...


Emerging Business Models For Commercial Spaceports: Current Trends From The Us Perspective, Janet K. Tinoco, Chunyan Yu Oct 2016

Emerging Business Models For Commercial Spaceports: Current Trends From The Us Perspective, Janet K. Tinoco, Chunyan Yu

Publications

Agenda for Presentation:

  • US Commercial/Government Active Launch Sites
  • Why Commercial Spaceports?
  • Spaceport Business Model Drivers
  • Spaceport Multi-Modal Facility and Infrastructure Requirements
  • Emerging Spaceport Business Models
  • Summary and Concluding Remarks


You’Ve Got Mail: Examination Of A Brief Online Email Training, Jake R. Mathwich, Keaton A. Fletcher, Wendy L. Bedwell Apr 2016

You’Ve Got Mail: Examination Of A Brief Online Email Training, Jake R. Mathwich, Keaton A. Fletcher, Wendy L. Bedwell

Human Factors and Applied Psychology Student Conference

Many companies train employees on writing emails in seminar-style training sessions. However, in-person, seminar-style trainings are costly. This study aims to create a training program, rooted in the science of training to address these needs. We examine the mechanisms of action by which the training influences performance and intent to transfer. To do this, we call upon several models of training effectiveness (see Alliger, Tannenbaum, Bennett, & Traver, 1997; Baldwin & Ford, 1988; and Kirkpatrick, 1959). Taken together, these models suggest that individual differences will predict affective reactions, which will lead to utility reactions, ultimately leading to learning. We aim to test this synthesized model.

Participants ...


Designing A Mobile Space Habitat Analog, Victor Kitmanyen, Matthew Burkhard, Timothy Disher Apr 2016

Designing A Mobile Space Habitat Analog, Victor Kitmanyen, Matthew Burkhard, Timothy Disher

Human Factors and Applied Psychology Student Conference

No abstract provided.


Airline Marketing Preferences, Kylie Johnson, Deborah Carstens Ph.D., Stephen Rice Ph.D. Apr 2016

Airline Marketing Preferences, Kylie Johnson, Deborah Carstens Ph.D., Stephen Rice Ph.D.

Human Factors and Applied Psychology Student Conference

The aim of this research is to assess airline marketing strategies providing consumer preferences to better target potential customers. The airline industry has transformed over the years, and cost and amenities have been impacted in the airline evolution. There has been consideration of whether flight cost, or flight amenities and passenger experience should be analyzed to result in enhanced marketing in the airline industry. An online survey was issued to examine which flight amenities potential customers preferred. Furthermore, the length of the flight was examined to determine if consumer preferences changed for domestic versus international flights. The survey findings are ...


Bullying At The Fire Station? Perceptions Based On Gender, Race And Sexual Orientation, John C. Griffith, Donna L. Roberts, Ronald T. Wakeham Apr 2016

Bullying At The Fire Station? Perceptions Based On Gender, Race And Sexual Orientation, John C. Griffith, Donna L. Roberts, Ronald T. Wakeham

Publications

Discrimination and strained co-worker relationships based on gender, race or sexual orientation are forms of bullying in the workplace. This research examined firefighter perceptions with regard to bullying. The web based survey was distributed through the National Fire Academy Training, Resources and Data Exchange Network, (TRADENET). Findings from 113 surveys indicated that most firefighters did not perceive bullying issues were pervasive in the fire service. However, there were large differences in perception between female and male firefighters. Significantly more female firefighters indicated they were treated differently due to gender, felt their supervisors did not address complaints concerning gender or sexual ...


Pilot Perceptions On Impact Of Crew Rest Regulations On Safety And Fatigue, Lukas Rudari, Mary E. Johnson, Robert C. Geske, Lauren A. Sperlak Feb 2016

Pilot Perceptions On Impact Of Crew Rest Regulations On Safety And Fatigue, Lukas Rudari, Mary E. Johnson, Robert C. Geske, Lauren A. Sperlak

International Journal of Aviation, Aeronautics, and Aerospace

The risk of fatigue on pilot performance and safety is well recognized in aviation. In response to increased safety concerns, the Federal Aviation Administration addressed fatigue risk for passenger airline pilots in Title 14 Code of Federal Regulations Part 117, which included accommodations to address fatigue related risk-factors such as circadian rhythm and the phenomenon commonly described as jet-lag. The rule became effective in January 2014. A survey was conducted in March and April of 2014 to better understand pilot perceptions of the new Part 117 rule. This study analyzed survey responses from 92 self-identified pilots to determine the effect ...


Editorial: Selected Papers From The 18th Air Transport Research Society World Conference, Bordeaux (France), 2014, Chunyan Yu, Seock-Jin Hong Jan 2016

Editorial: Selected Papers From The 18th Air Transport Research Society World Conference, Bordeaux (France), 2014, Chunyan Yu, Seock-Jin Hong

Publications

The 18th Air Transport Research Society World Conference (ATRS) was held in Bordeaux, France, from July 17 to July 20, 2014. The conference attracted some 347 participants, and 321 papers were presented. The guest editors have selected six papers to be included in this special issue. These papers cover a wide range of topics presented and discussed at the conference and offer important contribution to the literature on air transport.


Macroconstants Of Development: A New Benchmark For The Strategic Development Of Advanced Countries And Firms, Andrey V. Bystrov, Vyacheslav N. Yusim, Tamilla Curtis Jan 2016

Macroconstants Of Development: A New Benchmark For The Strategic Development Of Advanced Countries And Firms, Andrey V. Bystrov, Vyacheslav N. Yusim, Tamilla Curtis

Publications

This research proposed a new indicator of countries’ development called “macroconstants of development”. The literature review indicates that the concept of "macroconstants of development" is not used at the moment in neither the theory nor the practice of industrial policy. Research of longitudinal data of total GDP, GDP per capita and their derivatives for most countries of the world was conducted. An analysis of statistical information has been done by employing econometric analyses.

Based on the analysis of the statistical data, which characterizes the development of large, technologically advanced countries in ordinary conditions, it was identified that the average acceleration ...