Medicine and Health Sciences Commons^™

Patient Experience Surveys For Children’S Community Health Services: A Scoping Review, Helen J. Nelson, Catherine Pienaar, Anne M. Williams, Ailsa Munns, Katie Mckenzie, Evalotte Mörelius

Research outputs 2014 to 2021

Patient experience surveys have a user focus and measure the quality of person-centered health care for hospital inpatients and consumers of community health services, providing a governance process to evaluate the quality of care and to action improvement. Experience of care has been described as effective communication, respect and dignity, and emotional support. Measurement criteria for these domains are not standardized, leading to inconsistent reporting of patient experience. The objective of this scoping review was to synthesize evidence for measuring experience of care in children’s community health services using the Joanna Briggs Institute framework for scoping review method. Three parent-reported …