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2006

Faculty Scholarship Series

Workplace

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Language Diversity In The Workplace, Cristina M. Rodríguez Jan 2006

Language Diversity In The Workplace, Cristina M. Rodríguez

Faculty Scholarship Series

In March of 2005, the manager of a Dunkin' Donuts in Yonkers, New
York, stirred some local controversy when he posted a sign inviting customers
to complain if they heard employees behind the counter speaking a
language other than English. A day later, the manager removed the sign,
responding to vociferous complaints that it amounted to discrimination.
While the mini-drama was not itself an unusual event-English-only rules
have become increasingly common in the American workplace-the episode
did not follow the predictable script. The manager, who acted on his
own, was himself a native Spanish speaker-an immigrant from Ecuador.
He claimed ...