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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Relationship Between Product Quality And Customer Satisfaction, Albert Vitales Cruz Jan 2015

Relationship Between Product Quality And Customer Satisfaction, Albert Vitales Cruz

Walden Dissertations and Doctoral Studies

The National Safety Council (NSC) estimated that over 35,000 people died in U.S. traffic accidents. About 3.8 million traffic crash injuries requiring medical attention occurred in 2013, and the number of deaths was about the same over the last 5 years. The NSC found that product recalls, car repairs, injuries, and deaths were due to unsafe product designs or inferior product quality. These statistics underscore the challenge of producing quality vehicles while satisfying customers. The purpose of this nonexperimental study was to examine relationships among product (vehicle) quality, product cost, product safety, and consumer satisfaction. The hypotheses ...


Optimization Of Strategic Planning Processes For Configurable Products: Considerations For Global Supply, Demand, And Sustainability Issues, Edward Lawrence Umpfenbach Jan 2013

Optimization Of Strategic Planning Processes For Configurable Products: Considerations For Global Supply, Demand, And Sustainability Issues, Edward Lawrence Umpfenbach

Wayne State University Dissertations

The assortment planning problem is to decide on the set of products that a retailer or manufacturer will offer to its customers to maximize profitability. While assortment planning research has been expanding in recent years, the current models are inadequate for the needs of a configurable product manufacturer. In particular, we address assortment planning for an automobile manufacturer. We develop models to integrate assortment planning and supply chain management, designed for use by a large automaker in its strategic planning phase. Our model utilizes a multinomial logit model transformed into a mixed integer linear program through the Charnes-Cooper transformation. It ...


A Comparison Of American And Asian Automakers' Vehicles In Quality, Reliability, And Safety, Ozge Senoz Jan 2013

A Comparison Of American And Asian Automakers' Vehicles In Quality, Reliability, And Safety, Ozge Senoz

Doctoral Dissertations

"Consumer Reports (CR) and J.D. Power and Associates (JDP) are two widely-known agencies that gather data on automobile quality and prepare reports on the data gathered that are related to various aspects of automobiles for different models for each manufacturer. This research has two overarching goals: The first is to determine if there are any clear differences in reliability, between the Japanese and U.S. auto-makers. The second is to determine if there is consistency between JDP and CR in the reliability ratings of vehicles. In order to attain these goals, this dissertation starts with the evaluation of these ...