Operations Research, Systems Engineering and Industrial Engineering Commons^™

Influence Of Process Parameters On Health Outcome, Vijaya K. Musunuru

Department of Industrial and Management Systems Engineering: Dissertations, Theses, and Student Research

In the recent years, healthcare organizations have realized that quality in providing service is critical for their survival in this competitive world. This increased attention to service quality has forced many health care providers to reevaluate their systems to stay in business. The main purpose of this study is to test the hypothesis “Process Quality predicts the Product quality (patient satisfaction) in the healthcare domain”. The objective of this study was three- fold. The first objective is to analyze historical data both on patient satisfaction and on provider attributes to yield process parameters for a particular area in a hospital. …

A Total Quality Management Methodology For Universities, Jose C. Flores-Molina

FIU Electronic Theses and Dissertations

This research document is motivated by the need for a systemic, efficient quality improvement methodology at universities. There exists no methodology designed for a total quality management (TQM) program in a university. The main objective of this study is to develop a TQM Methodology that enables a university to efficiently develop an integral total quality improvement (TQM) Plan.

Current research focuses on the need of improving the quality of universities, the study of the perceived best quality universities, and the measurement of the quality of universities through rankings. There is no evidence of research on how to plan for an …