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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Acuta Enews December 2011, Vol 40, No. 12 Dec 2011

Acuta Enews December 2011, Vol 40, No. 12

ACUTA Newsletters

In This lssue

Nominate a Colleague for ACUTA Ruth A. Michalecki Leadership Award

From ACUTA Headquarters: What's New?................ Corinne Hoch, Executive Director

Coping with the Next Ethernet, IEEE 802.3ba ......Gary Audin, Delphi, lnc.

View 6 Sessions from the Fall Seminar

Helping Young Professionals Get Professional Development....... Jana McDonald, Texas A&M

lnfo Links ............ Randy Hayes, Univ. of Northern lowa

Member Benefit of the Month: Free Webinars

Committee Corner

Board Report......... Riny Ledgerwood, SDSU

Thanks to our 201 1 Exhibitors

Welcome New Members

Check lt Out: Press Releases...Job Postings...RFls/RFPs...Special Deals!...Corporate Webinars


Ethnic Difference In Healthcare Delivery, Benny Mathew Varghese Dec 2011

Ethnic Difference In Healthcare Delivery, Benny Mathew Varghese

Industrial and Management Systems Engineering -- Dissertations and Student Research

Quality in healthcare is a very important aspect; this is obtained when there is proper care provided to the patients without any discrimination. The healthcare system in the US can be improved in the fields of patient’s care, the amount of money spent and proper advice, if proper responsibilities are taken. Quality has been improving over the years, but the median by which there is an increase is too small. The other main factor is access to the healthcare system, which has over the year, has not progressed. Studies in healthcare quality should be conducted on a regular base ...


Economic Analysis Of Continuous Monitoring Of Commercial Truck Tire Pressure Using Tire Pressure Monitoring Systems (Tpms) And Rfid Technologies., Afolabi A. Ogunwemimo Dec 2011

Economic Analysis Of Continuous Monitoring Of Commercial Truck Tire Pressure Using Tire Pressure Monitoring Systems (Tpms) And Rfid Technologies., Afolabi A. Ogunwemimo

Industrial and Management Systems Engineering -- Dissertations and Student Research

The trucking industry is a major contributor to the US economy. By providing the essential services of transportation and distribution needed in today’s dynamic industry, the transportation industry has evolved into an integral player in various supply chains. The trucking industry is the largest transportation provider for other industries and employs 10.1 million workers in the United States (ATA, 2003).

This research is an analysis of the economic impact of maintaining proper air pressure in the tires of commercial trucks. Various studies have been carried out on understanding the relationship between tire pressure and fuel consumption (National Research ...


Review Of Package Warning Labels And Their Effect On Consumer Behaviour With Insights To Future Anticounterfeit Strategy Of Label And Communication Systems, John Spink, Jay Singh, S. Paul Singh Dec 2011

Review Of Package Warning Labels And Their Effect On Consumer Behaviour With Insights To Future Anticounterfeit Strategy Of Label And Communication Systems, John Spink, Jay Singh, S. Paul Singh

Industrial Technology and Packaging

This paper investigates and reviews literature regarding a range of topics important to the research question – the themes apply across all the topics. The topics include label and package warnings, including tamperevident features, to review their effect on the consumer behaviour of changing usage or purchase decisions. This information was then applied to gain insight into anticounterfeit product/package efforts. Based on this research, it appears that there is value for brand marketers to enhance their anticounterfeit efforts and consumer confidence by utilizing warning labels and information labels on their labels or packages. Currently, consumer perception of a domestic counterfeit ...


Simulation-Based Optimisation Model For The Lean Assessment In Sme: A Case Study, Amr Arisha, Amr Mahfouz, John Shea Dec 2011

Simulation-Based Optimisation Model For The Lean Assessment In Sme: A Case Study, Amr Arisha, Amr Mahfouz, John Shea

Conference papers

Due to their space limitation and small production scale, small and medium enterprises (SME) are vulner-able to rapid changes. Lean principles are considered as effective improvement approach to eliminate sys-tem’s waste and inefficiencies. Although much of the academic materials have addressed the lean practic-es into large, global companies, they can still be adjusted to SMEs. Risks are usually associated with lean implementation process due to the drastic required changes in business policies and operations. Simulation can be successfully used to predict the impact of the proposed changes ahead of the implementation which helps to mitigate risks. Integrating simulation with ...


Electronic Monitoring Of Hand Hygiene Compliance In An Inpatient Hospital Setting, Christopher M. Masek Nov 2011

Electronic Monitoring Of Hand Hygiene Compliance In An Inpatient Hospital Setting, Christopher M. Masek

Industrial and Management Systems Engineering -- Dissertations and Student Research

Proper hand hygiene is known to reduce hospital acquired infections. Currently the most widely accepted method used to measure hand hygiene compliance is through direct observation. This method often provides data that may not accurately represent true hand hygiene compliance due to such factors such as the Hawthorne Effect. Perhaps a better approach is to use counting devices to capture hand hygiene opportunities and activities. This thesis focuses on the measurement of hand hygiene activities of all individuals that either work or visit an inpatient medical ward including healthcare workers, patients and visitors at the patient’s bedside for non-isolation ...


Acuta Enews November 2011, Vol 40, No. 11 Nov 2011

Acuta Enews November 2011, Vol 40, No. 11

ACUTA Newsletters

ln This lssue

From the President: Higher Ed lT services Trending ......Joe Harrington, Boston College

Testing EAS System Nationwide

lnstitutional Excellence Award 2012: Dead time November 11

Nominate Now for 2012-2013 Board of Directors

FREE ACUTA Webinar: DAS Deployment, Options, Contracts, and Regulation

Cellular signal Boosters............ J.G. Harrington, Dow Lohnes, PLLC

Cell Phone Recycling.................Chris lrion, e-Cycle

lnfo Links ........... Randy Hayes, Univ. of Northern lowa

Committee Corner

Recharge at the Kiosk

Board Report.......... Riny Ledgewood, SDSU

Member Benefit of the Month: Member Logos

Thanks to Exhibitors and Sponsors at Fall Seminar

A University in your pocket: Education and Mobile ...


Measuring The Relationship Between Employee Trust And Quality Decision-Making, Gretchen A. Mosher Nov 2011

Measuring The Relationship Between Employee Trust And Quality Decision-Making, Gretchen A. Mosher

Agricultural and Biosystems Engineering Conference Proceedings and Presentations

Quality is one of several workplace goals and several factors influence the quality climate of an organization. One factor believed to play a role in quality climate is trust. Although limited research has examined the relationship between trust and quality climate, no previous inquiry has examined the role worker trust levels play in quality-related decision-making in a workplace setting. Because workplace quality outcomes depend heavily on the decisions made by employees, an understanding of the factors which influence the decisionmaking process of employees is an important component of workplace quality initiatives.


Analysis Of Safety Decision-Making Data Using Event Tree Analysis, Gretchen A. Mosher, Nir Keren Nov 2011

Analysis Of Safety Decision-Making Data Using Event Tree Analysis, Gretchen A. Mosher, Nir Keren

Agricultural and Biosystems Engineering Conference Proceedings and Presentations

Predicting and analyzing employee safety decision-making is an important component of managing safety in the workplace. This presentation will discuss the process of transforming existing safety decisionmaking data into an event tree pathway. Event tree analysis methodology is utilized to identify contributing factors in complex systems, illustrate interrelationships of the causes of specified events, and to quantify probabilities of occurrence for each pathway of events. Once pathways are constructed and probabilities for each are estimated, safety decision paths with the highest probabilities can be targeted for educational intervention. Thus, the use of safety decision-making data with event tree analysis has ...


Modeling And Solving A Large-Scale Generation Expansion Planning Problem Under Uncertainty, Shan Jin, Sarah M. Ryan, Jean-Paul Watson, David L. Woodruff Nov 2011

Modeling And Solving A Large-Scale Generation Expansion Planning Problem Under Uncertainty, Shan Jin, Sarah M. Ryan, Jean-Paul Watson, David L. Woodruff

Industrial and Manufacturing Systems Engineering Publications

We formulate a generation expansion planning problem to determine the type and quantity of power plants to be constructed over each year of an extended planning horizon, considering uncertainty regarding future demand and fuel prices. Our model is expressed as a two-stage stochastic mixed-integer program, which we use to compute solutions independently minimizing the expected cost and the Conditional Value-at-Risk; i.e., the risk of significantly larger-than-expected operational costs. We introduce stochastic process models to capture demand and fuel price uncertainty, which are in turn used to generate trees that accurately represent the uncertainty space. Using a realistic problem instance ...


The Effect Of A Lower Extremity Kinematic Constraint On Lifting Biomechanics, Sangeun Jin, Gary A. Mirka Nov 2011

The Effect Of A Lower Extremity Kinematic Constraint On Lifting Biomechanics, Sangeun Jin, Gary A. Mirka

Industrial and Manufacturing Systems Engineering Publications

Leaning against a stationary barrier during manual materials handling tasks is observed in many industrial environments, but the effects of this kinematic constraint on low back mechanics are unknown. Thirteen participants performed two-handed lifting tasks using both a leaning posture and no leaning posture while trunk kinematics, muscle activity and ground reaction force were monitored. Results revealed that lifting with the leaning posture required significantly less activity in erector spinae (26% vs. 36% MVC) and latissimus dorsi (8% vs. 14% MVC), and less passive tissue moment compared with the no leaning posture. Peak sagittal accelerations were lower when leaning, but ...


A Pomdp Model For Guiding Taxi Cruising In A Congested Urban City, Lucas Agussurja, Hoong Chuin Lau Nov 2011

A Pomdp Model For Guiding Taxi Cruising In A Congested Urban City, Lucas Agussurja, Hoong Chuin Lau

Research Collection School Of Information Systems

We consider a partially observable Markov decision process (POMDP) model for improving a taxi agent cruising decision in a congested urban city. Using real-world data provided by a large taxi company in Singapore as a guide, we derive the state transition function of the POMDP. Specifically, we model the cruising behavior of the drivers as continuous-time Markov chains. We then apply dynamic programming algorithm for finding the optimal policy of the driver agent. Using a simulation, we show that this policy is significantly better than a greedy policy in congested road network.


Work In Progress - Preparation Creating Effective Faculty Of Engineering: A Technological Literacy Approach, Mani Mina, Diane T. Rover, Mack C. Shelley Oct 2011

Work In Progress - Preparation Creating Effective Faculty Of Engineering: A Technological Literacy Approach, Mani Mina, Diane T. Rover, Mack C. Shelley

Political Science Presentations and Posters

This paper reviews the framework and provides new result for the implementation of a new program designed to develop more effective future faculty in engineering. The core of the proposed program will be based on our efforts regarding the recently developed Minor in Engineering Studies (MES). This program will team up effective engineering faculty to train, mentor, and evaluate a select group of graduate students to teach classes in our MES program. The goal is to help the engineering graduate students (the graduate educators) become better communicator and better educators by training non-engineering students in technological literacy classes. This practice ...


A Novel Interdisciplinary Course In Gerontechnology For Disseminating Computational Thinking, Hen-I Yang, Peter Martin, Debra Satterfield, Ryan Babbitt, Johnny S. Wong, Mack C. Shelley, Carl K. Chang Oct 2011

A Novel Interdisciplinary Course In Gerontechnology For Disseminating Computational Thinking, Hen-I Yang, Peter Martin, Debra Satterfield, Ryan Babbitt, Johnny S. Wong, Mack C. Shelley, Carl K. Chang

Political Science Presentations and Posters

While specialized knowledge and skills are the hallmark of modern society, the size and complexity of contemporary problems often require cooperative effort to analyze and solve. Therefore, experiences with skills, methodologies, and tools for effective interdisciplinary collaboration and structured problem solving are vital for preparing students for future academic and professional success. Meanwhile, computational systems have permeated much of modern professional and personal life, making computational thinking an essential skill for members of modern society. However, formal training in these techniques is primarily limited to students within computer science, mathematics, management of information systems, and engineering. At Iowa State University ...


A Study Of Solder Joint Failure Criteria, Jianbiao Pan, Julie Silk Oct 2011

A Study Of Solder Joint Failure Criteria, Jianbiao Pan, Julie Silk

Industrial and Manufacturing Engineering

One of the challenges in an experimental study of solder joint reliability is to determine when cracks occur in a solder joint or when a solder joint fails. Cracks in a real solder joint are difficult to identify using an X-Ray system. Cross-sectioning and scanning electron microscopy (SEM) is a destructive method. A common non-destructive test method is to monitor resistance increase in a solder joint or a daisy-chain. However, no scientific research has been done in establishing the relationship between the crack area of an interconnection and the change in resistance of the interconnection. This paper proposes a method ...


Acuta Enews October 2011, Vol 40, No. 10 Oct 2011

Acuta Enews October 2011, Vol 40, No. 10

ACUTA Newsletters

ln This lssue

Nominate Now for 2012-2013 Board of Directors

Corinne Hoch Named Executive Director

Define Your Expectations to Vendors ......Ron Walczak, Walczak Technology Consultants

Additional Guidance on Taxation of Employer-Provided Cell Phones.......Michael Hepburn, Dow Lohnes

Institutional Excellence Award 2012

From ACUTA Headquarters: Looking Back to the Future.......... Corinne Hoch, Executive Director

Board Report.......... Riny Ledgerwood, SDSU

lnfo Links .,......... .. Randy Hoyes, Univ. of Northern lowa

Committee Corner

Get Your Logos Here!

Documenting the Worth of an lT Degree

Member Benefit of the Month: ACUTA Community

Welcome New Members

Check lt Out: Press Releases...Job Postings...RFls/RFPs...Special Deals ...


Selection Of Temperature Measuring Sensors Using The Analytic Hierarchy Process, Tarek Al-Hawari, Shadi Mohammad Al-B'Ool, Amer Momani Oct 2011

Selection Of Temperature Measuring Sensors Using The Analytic Hierarchy Process, Tarek Al-Hawari, Shadi Mohammad Al-B'Ool, Amer Momani

Systems Science and Industrial Engineering Student Scholarship

This study presents an analytic hierarchy process (AHP) method to objectively select the best temperature sensor from among different alternative sensors in a certain industrial application. The underlying decision method based on AHP methodology, ranks temperature sensors with different features with a score resulting from the synthesis of relative preferences of each alternative with respect to the others at different levels considering independent evaluation criteria and sub-criteria. At each level, relative preferences of each candidate alternative with respect to the upper immediate level are calculated from pairwise comparisons among the candidate alternative sensors with respect to a selected application. Pair-wise ...


Selection Of Temperature Measuring Sensors Using The Analytic Hierarchy Process, Shadi Mohammad Al-B'Ool Oct 2011

Selection Of Temperature Measuring Sensors Using The Analytic Hierarchy Process, Shadi Mohammad Al-B'Ool

Systems Science and Industrial Engineering Faculty Scholarship

This study presents an analytic hierarchy process (AHP) method to objectively select the best temperature sensor from among different alternative sensors in a certain industrial application. The underlying decision method based on AHP methodology, ranks temperature sensors with different features with a score resulting from the synthesis of relative preferences of each alternative with respect to the others at different levels considering independent evaluation criteria and sub-criteria. At each level, relative preferences of each candidate alternative with respect to the upper immediate level are calculated from pair-wise comparisons among the candidate alternative sensors with respect to a selected application. Pair-wise ...


Revised Reference Curves For Bone Mineral Content And Areal Bone Mineral Density According To Age And Sex For Black And Non-Black Children: Results Of The Bone Mineral Density In Childhood Study, Babette S. Zemel, Heidi J. Kalkwarf, Vicente Gilsanz, Joan M. Lappe, Sharon Oberfield, John A. Shepherd, Margaret M. Frederick, Xangke Huang, Ming Lu, Soroosh Mahboubi, Thomas N. Hangartner, Karen K. Winer Oct 2011

Revised Reference Curves For Bone Mineral Content And Areal Bone Mineral Density According To Age And Sex For Black And Non-Black Children: Results Of The Bone Mineral Density In Childhood Study, Babette S. Zemel, Heidi J. Kalkwarf, Vicente Gilsanz, Joan M. Lappe, Sharon Oberfield, John A. Shepherd, Margaret M. Frederick, Xangke Huang, Ming Lu, Soroosh Mahboubi, Thomas N. Hangartner, Karen K. Winer

Biomedical, Industrial & Human Factors Engineering Faculty Publications

Context: Deficits in bone acquisition during growth may increase fracture risk. Assessment of bone health during childhood requires appropriate reference values relative to age, sex, and population ancestry to identify bone deficits.

Objective: The objective of this study was to provide revised and extended reference curves for bone mineral content (BMC) and areal bone mineral density (aBMD) in children.

Design: The Bone Mineral Density in Childhood Study was a multicenter longitudinal study with annual assessments for up to 7 yr.

Setting: The study was conducted at five clinical centers in the United States.

Participants: Two thousand fourteen healthy children (992 ...


Supply Chain And Logistics Technology Investment In Small And Medium-Sized Enterprises, Edward Sweeney Oct 2011

Supply Chain And Logistics Technology Investment In Small And Medium-Sized Enterprises, Edward Sweeney

Practitioner Journals

No abstract provided.


An Optimization Approach To Assessing The Self-Sustainability Potential Of Food Demand In The Midwestern United States, Guiping Hu, Lizhi Wang, Susan W. Arendt, Randy Boeckenstedt Oct 2011

An Optimization Approach To Assessing The Self-Sustainability Potential Of Food Demand In The Midwestern United States, Guiping Hu, Lizhi Wang, Susan W. Arendt, Randy Boeckenstedt

Apparel, Events and Hospitality Management Publications

Conventional agriculture faces significant challenges as world population grows, food demand increases, and mobility becomes increasingly constrained. Reducing the distance food needs to travel is an important goal of sustainability and resiliency, particularly in the context of a variety of transportation challenges. In this study, we developed a linear programming optimization method to assess the potential of regions to meet dietary requirements with more localized and diversified agricultural systems. Emphasis is on minimizing the distance between population centers and available cropland, accounting for variations in yield among 40 of the most marketable food crops that can be grown in the ...


Allocating Resources In Multiagent Flowshops With Adaptive Auctions, Hoong Chuin Lau, Zhengyi Zhao, Sam Shuzhi Ge, Thong Heng Lee Oct 2011

Allocating Resources In Multiagent Flowshops With Adaptive Auctions, Hoong Chuin Lau, Zhengyi Zhao, Sam Shuzhi Ge, Thong Heng Lee

Research Collection School Of Information Systems

In this paper, we consider the problem of allocating machine resources among multiple agents, each of which is responsible to solve a flowshop scheduling problem. We present an iterated combinatorial auction mechanism in which bid generation is performed within each agent, while a price adjustment procedure is performed by a centralized auctioneer. While this approach is fairly well-studied in the literature, our primary innovation is in an adaptive price adjustment procedure, utilizing variable step-size inspired by adaptive PID-control theory coupled with utility pricing inspired by classical microeconomics. We compare with the conventional price adjustment scheme proposed in Fisher (1985), and ...


Effect Of Gold Content On The Reliability Of Snagcu Solder Joints, Jianbiao Pan, J. Silk, M. Powers, P. Hyland Oct 2011

Effect Of Gold Content On The Reliability Of Snagcu Solder Joints, Jianbiao Pan, J. Silk, M. Powers, P. Hyland

Industrial and Manufacturing Engineering

Electroplated Ni/Au over Cu is a popular metallization for printed circuit board finish as well as for component leads, especially wire-bondable high-frequency packages, where the gold thickness requirement for wire bonding is high. The general understanding is that less than 3 wt% of Au is acceptable in SnPb solder joints. However, little is known about the effect of Au content on the reliability of SnAgCu solder joints. The purpose of this paper is to determine the acceptable level of Au in SAC305 solder joints. Three different package platforms with different Au thicknesses were assembled on boards with two different ...


Reducing Selection Bias In Case-Control Studies From Rare Disease Registries, J. Alexander Cole, John S. Taylor, Thomas N. Hangartner, Neal J. Weinreb, Pramod K. Mistry, Aneal Khan Sep 2011

Reducing Selection Bias In Case-Control Studies From Rare Disease Registries, J. Alexander Cole, John S. Taylor, Thomas N. Hangartner, Neal J. Weinreb, Pramod K. Mistry, Aneal Khan

Biomedical, Industrial & Human Factors Engineering Faculty Publications

Background: In clinical research of rare diseases, where small patient numbers and disease heterogeneity limit study design options, registries are a valuable resource for demographic and outcome information. However, in contrast to prospective, randomized clinical trials, the observational design of registries is prone to introduce selection bias and negatively impact the validity of data analyses. The objective of the study was to demonstrate the utility of case-control matching and the risk-set method in order to control bias in data from a rare disease registry. Data from the International Collaborative Gaucher Group (ICGG) Gaucher Registry were used as an example.

Methods ...


An Empirical Analysis Of User Content Generation And Usage Behavior On The Mobile Internet, Anindya Ghose, Sang P. Han Sep 2011

An Empirical Analysis Of User Content Generation And Usage Behavior On The Mobile Internet, Anindya Ghose, Sang P. Han

Operations, Information and Decisions Papers

We quantify how user mobile Internet usage relates to unique characteristics of the mobile Internet. In particular, we focus on examining how the mobile-phone-based content generation behavior of users relates to content usage behavior. The key objective is to analyze whether there is a positive or negative interdependence between the two activities. We use a unique panel data set that consists of individual-level mobile Internet usage data that encompass individual multimedia content generation and usage behavior. We combine this knowledge with data on user calling patterns, such as duration, frequency, and locations from where calls are placed, to construct their ...


Acuta Enews September 2011, Vol 40, No. 9 Sep 2011

Acuta Enews September 2011, Vol 40, No. 9

ACUTA Newsletters

ln This lssue

Hurricane lrene Takes Top Priority for Some

From the President: ACUTA: A Career Development Program Joe Harrington, Boston College

To Attract Top lT Talent, Understand Graduates' Needs

You Don't Have to Be Young to Be "Young"............. Emily Harris, Vassar College

Add Names from Your Campus to Your ACUTA Roster

Freed-Hardeman Students Develop iPhone App

Announcing member Benefit of the Month

lnfo Links ..........Randy Hayes, Univ. of Northern lowa

Retirement

Committee Corner

ACUTA Fall Seminar in Boston

ACUTA Webinar: Transitioning to lPv6 on Your Campus

Board Report..................Riny Ledgerwood, San Diego state univ

Welcome New Members

Check ...


A Review Of Parallel Operation Of Active Power Filters In The Distributed Generation System, Shafiuzzaman Khan Khadem, Malabika Basu, Michael Conlon Sep 2011

A Review Of Parallel Operation Of Active Power Filters In The Distributed Generation System, Shafiuzzaman Khan Khadem, Malabika Basu, Michael Conlon

Conference papers

In this paper a technical review of parallel operation of Active Power Filter (APF) for harmonic power compensation in distributed generation (DG) network has been presented. Controlling methods and connection topologies with their pros and cons are described. Recent improvements in controlling and future trends for the application of APFs in distributed mode are also identified.


Ergonomic Interventions For Commercial Crab Fishermen, Gary A. Mirka, Xiaopeng Ning, Sangeun Jin, Omid Haddad, Kristen L. Kucera Sep 2011

Ergonomic Interventions For Commercial Crab Fishermen, Gary A. Mirka, Xiaopeng Ning, Sangeun Jin, Omid Haddad, Kristen L. Kucera

Industrial and Manufacturing Systems Engineering Publications

Work tasks in the commercial fishing industry require strength, endurance and coordination and these tasks expose fishermen to many of the recognized risk factors for the development of work-related musculoskeletal disorders. The focus of the current study was the design, development and testing of two simple ergonomic interventions to reduce exposure to these risk factors in small-scale commercial crab fishermen. In a laboratory study of these interventions, EMG and motion analysis systems were used to quantify changes in muscle force and body postures. The results of laboratory evaluation of the intervention designed to reduce the low back stress associated with ...


Acuta Enews August 2011, Vol 40, No. 8 Aug 2011

Acuta Enews August 2011, Vol 40, No. 8

ACUTA Newsletters

ln This lssue

From ACUTA Headquarters.......... Corinne Hoch, lnterim Executive Director

Hosted/Cloud Provider Checklist .Gary Audin, Delphi, lnc.

ACUTA Webinar: Transitioning to lPv6 on Your Campus

Connecting in the Digital Age............. . Buck Bayliff, PCR

Campus Tech a Top Factor in College Selection and Perceived Career Success

lnfo Links ........... .. Randy Hayes, Univ. of Northern lowa

View 8 Sessions from the Summer Seminar at Your Desktop

Come to Boston!

Board Report......... Riny Ledgerwood, SDSU

Welcome New Members

Check lt Out: press Releases...Job Postings.,.RFls/RFPs...Special Deals!...Corporate Webinars


Influence Of Process Parameters On Health Outcome, Vijaya K. Musunuru Aug 2011

Influence Of Process Parameters On Health Outcome, Vijaya K. Musunuru

Industrial and Management Systems Engineering -- Dissertations and Student Research

In the recent years, healthcare organizations have realized that quality in providing service is critical for their survival in this competitive world. This increased attention to service quality has forced many health care providers to reevaluate their systems to stay in business. The main purpose of this study is to test the hypothesis “Process Quality predicts the Product quality (patient satisfaction) in the healthcare domain”. The objective of this study was three- fold. The first objective is to analyze historical data both on patient satisfaction and on provider attributes to yield process parameters for a particular area in a hospital ...