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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Dynamic Allocation Of Airline Check-In Counters: A Queueing Optimisation Approach, Mahmut Parlar, Sharafali Moosa Aug 2008

Dynamic Allocation Of Airline Check-In Counters: A Queueing Optimisation Approach, Mahmut Parlar, Sharafali Moosa

Research Collection Lee Kong Chian School Of Business

This paper was motivated by an observation in an international airport with regard to allocation of resources for check-in counters. In an exclusive check-in counter system, each flight has a dedicated number of counters that will be open until at least a half-hour before the scheduled departure of that flight. Currently, in many of the airports around the world, the decision to open or close check-in counters is done on an ad hoc basis by human schedulers. In doing so, the schedulers are almost always forced to perform a balancing act in meeting the quality of service stipulated by the ...


Measuring Agility Of Organizations - A Comprehensive Agility Measurement Tool (Camt), Ameya S. Erande, Alok K. Verma Jan 2008

Measuring Agility Of Organizations - A Comprehensive Agility Measurement Tool (Camt), Ameya S. Erande, Alok K. Verma

Engineering Technology Faculty Publications

Since "Agility" is ability to respond to unpredictable changes with quick response and profitability, it is not industry specific. This "not industry specific" nature of agility makes it hard to assess and measure it on a fixed scale. Measurement of agility of an enterprise has been a major topic of research since inception of agility in 1991. Though some methods have been developed to measure agility, they mainly remain tied to manufacturing industry. As agility is present in all the industries, comprehensive tool to measure it is a necessity in order to determine responsiveness of an enterprise to external turbulences ...