Operations Research, Systems Engineering and Industrial Engineering Commons^™

Simulation-Based Verification Of Lean Improvement For Emergency Room Process, Nancy Khurma, Gheorghe M. Bacioiu, Zbigniew J. Pasek

Industrial and Manufacturing Systems Engineering Publications

One of the key challenges to health care access in Canadian hospitals is growing overcrowding of the Emergency Departments (EDs), leading to the medical personnel overload, and the excessive waiting times to receive proper care. These adverse effects directly impact the patient satisfaction levels, the ability of the medical professionals to attend promptly to patients' health issues, and generate unnecessary costs. Addressing the sources of waste and improving the process provides better care and higher patient satisfaction, as well as increases operational efficiency and the ability of the medical professionals to intervene on time. This paper describes an effort aimed …