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Operations Research, Systems Engineering and Industrial Engineering Commons™
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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering
A Psychological Perspective On Service Segmentation Models: The Significance Of Accounting For Consumers' Perceptions Of Waiting And Service, Ziv Carmon, J. George Shanthikumar, Tali F. Carmon
A Psychological Perspective On Service Segmentation Models: The Significance Of Accounting For Consumers' Perceptions Of Waiting And Service, Ziv Carmon, J. George Shanthikumar, Tali F. Carmon
Industrial and Manufacturing Engineering
We examine how service should be divided and scheduled when it can be provided in multiple separate segments. We analyze variants of this problem using a model with a conventional function describing the waiting cost, that is modified to account for some aspects of the psychological cost of waiting in line. We show that consideration of the psychological cost can result in prescriptions that are inconsistent with the common wisdom of queuing theorists derived according to the conventional approach (e.g., equal load assignments). More generally, our intention in this paper is to illustrate that aspects of the psychological cost of …
Using Matlab To Illustrate The 'Phenomenon Of Aliasing', Sol Neeman, Ph.D.
Using Matlab To Illustrate The 'Phenomenon Of Aliasing', Sol Neeman, Ph.D.
Engineering Studies Faculty Publications and Creative Works
The phenomenon of aliasing is important when sampling analog signals. In cases where the signal is bandlimited, one can avoid aliasing by ensuring that the sampling rate is higher than the Nyquist rate . But in cases where the signal is not bandlimited , aliasing is unavoidable if the signal is not filtered before it is sampled. It is then crucial to understand the phenomenon in order to estimate the distortion generated when the signal is reconstructed from its samples. Using the software package MATLAB by MathWorks, Inc ., two examples are presented. The first is a pure sinusoid which …