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Operations Research, Systems Engineering and Industrial Engineering Commons

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Iowa State University

Operational Research

2011

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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Measuring The Relationship Between Employee Trust And Quality Decision-Making, Gretchen A. Mosher Nov 2011

Measuring The Relationship Between Employee Trust And Quality Decision-Making, Gretchen A. Mosher

Agricultural and Biosystems Engineering Conference Proceedings and Presentations

Quality is one of several workplace goals and several factors influence the quality climate of an organization. One factor believed to play a role in quality climate is trust. Although limited research has examined the relationship between trust and quality climate, no previous inquiry has examined the role worker trust levels play in quality-related decision-making in a workplace setting. Because workplace quality outcomes depend heavily on the decisions made by employees, an understanding of the factors which influence the decisionmaking process of employees is an important component of workplace quality initiatives.