Operations Research, Systems Engineering and Industrial Engineering Commons^™

A Simulation-Based Decision Support System For Evaluating Operating Policies In An Emergency Room Facility, Adriana M. Alvarez

FIU Electronic Theses and Dissertations

Increased pressure to control costs and increased competition has prompted health care managers to look for tools to effectively operate their institutions. This research sought a framework for the development of a Simulation-Based Decision Support System (SB-DSS) to evaluate operating policies. A prototype of this SB-DSS was developed. It incorporates a simulation model that uses real or simulated data. ER decisions have been categorized and, for each one, an implementation plan has been devised. Several issues of integrating heterogeneous tools have been addressed. The prototype revealed that simulation can truly be used in this environment in a timely fashion because …