Operations Research, Systems Engineering and Industrial Engineering Commons^™

A Service Choice Model For Optimizing Taxi Service Delivery, Shih-Fen Cheng, Xin Qu

Research Collection School Of Computing and Information Systems

Taxi service has undergone radical revamp in recent years. In particular, significant investments in communication system and GPS devices have improved quality of taxi services through better dispatches. In this paper, we propose to leverage on such infrastructure and build a service choice model that helps individual drivers in deciding whether to serve a specific taxi stand or not. We demonstrate the value of our model by applying it to a real-world scenario. We also highlight interesting new potential approaches that could significantly improve the quality of taxi services.