Operations Research, Systems Engineering and Industrial Engineering Commons^™

Analytical Methodology For Atm Control Panel Design, Donald C. Johnson

Theses

This thesis presents a methodology for control panel design and layout along with a case study of an automated teller machine (ATM). A predictive model of human endurance and fatigue is developed from anthropometric, biomechanical and kinematics research. The layout problem is formulated to assign controls to locations to minimize the fatigue imposed on an operator performing a known set of tasks. A family of optimal and near-optimal layouts are found using conventional algorithms. The final hardware design refinements are suggested by human factors concerns. Ergonomic guidelines are also proposed for software aspects of the design. The methods and guidelines …