Operations Research, Systems Engineering and Industrial Engineering Commons^™

Etsu Gearup: The Design And Development Of An Alternative Energy Greenhouse., Garth Ross Ghearing

Electronic Theses and Dissertations

East Tennessee State has partnered with David Crockett High School through the Federal Gaining Early Awareness and Readiness for Undergraduate Programs. This year's project is an alternative energy greenhouse, which incorporates solar panels and a wind turbine. The focus is on familiarizing students with control systems including programmable logic controllers and power management. There is also an emphasis on the importance of green engineering.

The high school's students have been involved in the design and development of every aspect of the system. The development of the system is ongoing and will be further integrated into classes in the fall semester. …

Evaluating The Performance Of Animal Shelters: An Application Of Data Envelopment Analysis, Brandy Heyde

Electronic Theses and Dissertations

The focus of this thesis is the application of data envelopment analysis to understand and evaluate the performance of diverse animal welfare organizations across the United States. The results include identification of the most efficient animal welfare organizations, at least among those that post statistics on their operations, and a discussion of various partnerships that may improve the performance of the more inefficient organizations. The Humane Society of the United States estimates that there are 4000 - 6000 independently-run animal shelters across the United States, with an estimated 6-8 million companion animals entering them each year. Unfortunately, more than half …

Dmarc: A Framework For The Integration Of Dmaic And Dmadv, Abhishek Vootukuru

Electronic Theses and Dissertations

The Lean Six Sigma methodology is being applied extensively to tackle many quality related issues in many processes of today s industries. Various companies have benefited greatly from the adoption of Six Sigma and Lean engineering concepts since their introduction, and continue to do so. The DMAIC method that is traditionally adopted in the implementation of the Lean Six Sigma methodology has proven to yield cost saving results in most cases. Yet, industries have found that just improvement of existent process and products to reduce defects, does not quench the customer s growing thirst for greater quality. In order to …

Improving Airline Schedule Reliability Using A Strategic Multi-Objective Runway Slot Assignment Search Heuristic, Florian Hafner

Electronic Theses and Dissertations

Improving the predictability of airline schedules in the National Airspace System (NAS) has been a constant endeavor, particularly as system delays grow with ever-increasing demand. Airline schedules need to be resistant to perturbations in the system including Ground Delay Programs (GDPs) and inclement weather. The strategic search heuristic proposed in this dissertation significantly improves airline schedule reliability by assigning airport departure and arrival slots to each flight in the schedule across a network of airports. This is performed using a multi-objective optimization approach that is primarily based on historical flight and taxi times but also includes certain airline, airport, and …

Automatic Generation Of Supply Chain Simulation Models From Scor Based Ontologies, Dayana Cope

Electronic Theses and Dissertations

In today's economy of global markets, supply chain networks, supplier/customer relationship management and intense competition; decision makers are faced with a need to perform decision making using tools that do not accommodate the nature of the changing market. This research focuses on developing a methodology that addresses this need. The developed methodology provides supply chain decision makers with a tool to perform efficient decision making in stochastic, dynamic and distributed supply chain environments. The integrated methodology allows for informed decision making in a fast, sharable and easy to use format. The methodology was implemented by developing a stand alone tool …

The Creation Of Tools And Models To Characterize And Quantify User-Centered Design Considerations In Product And System Developm, Katherine Meza

Electronic Theses and Dissertations

Ease of use differentiates products in a highly competitive market place. It also brings an added value that culminates in a higher degree of customer satisfaction, repeated business, increased sales, and higher revenue. User-centered design is a strategic asset that companies can use to improve their customer relationships by learning more about their customers, and increase their sales. In today's economy, the measurement of intangible assets such as user experience has become a major need for industries because of the relationship between user-centered design and organizational benefits such as customer loyalty. As companies realize that the inclusion of user-centered design …

Value Mapping Framework Involving Stakeholders For Supply Chain Improvement When Implementing Information Technology Projects, Karla Moore

Electronic Theses and Dissertations

Successful Supply Chain Management (SCM) depends on how well an organization performs internal and external communications with trading partners, executes the logistics component, and understands/monitors related costs of conducting its business. The use of information technology (IT) is considered a prerequisite for the effective control of today's complex supply chains. Increased communication technology has redefined how businesses work together, raised customer expectations, and placed new demands on supply chain performance. IT components with proven and rapid return-on-investment are favored to support critical supply chain processes such as leaner manufacturing processes, consumer-driven supply chains, and customer responsiveness. The use of IT …

A Surrogate Measure Of Customer Satisfaction In The Manufacture Of Printed Wiring Boards, Adam Y. Maamoun

Electronic Theses and Dissertations

The objective of this research is to determine and develop a model that is capable of accurately measuring customer satisfaction for different industries and in particularly for the Printed Wiring Boards (PWB) Manufacturers. The new model will incorporate data not being collected or utilized by the survey method of determining customer satisfaction. The method used is a weighted average of satisfaction among several researched categories with percentages that accurately represent the relative importance of multiple facets of the PWB manufacturers customer satisfaction. A very common term in quality assurance is that "What is not measured accurately can not be evaluated …

Optimizing The Level Of Customization For Products In Mass Customization Systems, Sami Spahi

Electronic Theses and Dissertations

Mass customization (MC) was developed to capitalize on the combined benefits of economies of scale and economies of scope. Balancing the tradeoffs involved in an MC system warrants the determination of the degree or the extent of customization. Most of the literature views the degree of customization as how early or how far the customer is integrated in the production cycle, which is defined as the order decoupling point. In this study we are addressing the degree of customization from a product structural perspective. There are two objectives in this research. The first is to develop a unit of measurement …

A Hybrid System Dynamics-Discrete Event Simulationapproach To Simulating The Manufacturing Enterprise, Magdy Helal

Electronic Theses and Dissertations

With the advances in the information and computing technologies, the ways the manufacturing enterprise systems are being managed are changing. More integration and adoption of the system perspective push further towards a more flattened enterprise. This, in addition to the varying levels of aggregation and details and the presence of the continuous and discrete types of behavior, created serious challenges for the use of the existing simulation tools for simulating the modern manufacturing enterprise system. The commonly used discrete event simulation (DES) techniques face difficulties in modeling such integrated systems due to increased model complexity, the lack of data at …

Drive-Based Modeling And Visualization Of Crew Race Strategy And Performance, Jeffrey Cornett

Electronic Theses and Dissertations

Crew race strategy is typically formulated by coaches based on rowing tradition and years of experience. However, coaching strategies are not generally supported by empirical evidence and decision-support models. Previous models of crew race strategy have been constrained by the sparse information published on crew race performance (quarterly 500-meter splits). Empirical research has merely summarized which quarterly splits averaged the fastest and slowest relative to the other splits and relative to the average speed of the other competitors. Video records of crew race world championships provide a rich source of data for those capable and patient enough to mine this …

Improving Business Performance Through The Integration Of Human Factors Engineering Into Organizations Using A Systems Engineeri, Monica Philippart

Electronic Theses and Dissertations

Most organizations today understand the valuable contribution employees as people (rather than simply bodies) provide to their overall performance. Although efforts are made to make the most of the human in organizations, there is still much room for improvement. Focus in the reduction of employee injuries such as cumulative trauma disorders rose in the 80 s. Attempts at increasing performance by addressing employee satisfaction through various methods have also been ongoing for several years now. Knowledge Management is one of the most recent attempts at controlling and making the best use of employees knowledge. All of these efforts and more …

Information Retrieval Performance Enhancement Using The Average Standard Estimator And The Multi-Criteria Decision Weighted Set, Tareq Ahram

Electronic Theses and Dissertations

Information retrieval is much more challenging than traditional small document collection retrieval. The main difference is the importance of correlations between related concepts in complex data structures. These structures have been studied by several information retrieval systems. This research began by performing a comprehensive review and comparison of several techniques of matrix dimensionality estimation and their respective effects on enhancing retrieval performance using singular value decomposition and latent semantic analysis. Two novel techniques have been introduced in this research to enhance intrinsic dimensionality estimation, the Multi-criteria Decision Weighted model to estimate matrix intrinsic dimensionality for large document collections and the …

Stochastic Resource Constrained Project Scheduling With Stochastic Task Insertion Problems, Sandra Archer

Electronic Theses and Dissertations

The area of focus for this research is the Stochastic Resource Constrained Project Scheduling Problem (SRCPSP) with Stochastic Task Insertion (STI). The STI problem is a specific form of the SRCPSP, which may be considered to be a cross between two types of problems in the general form: the Stochastic Project Scheduling Problem, and the Resource Constrained Project Scheduling Problem. The stochastic nature of this problem is in the occurrence/non-occurrence of tasks with deterministic duration. Researchers Selim (2002) and Grey (2007) laid the groundwork for the research on this problem. Selim (2002) developed a set of robustness metrics and used …

Multiobjective Coordination Models For Maintenance And Service Parts Inventory Planning And Control, Oscar Martinez

Electronic Theses and Dissertations

In many equipment-intensive organizations in the manufacturing, service and particularly the defense sectors, service parts inventories constitute a significant source of tactical and operational costs and consume a significant portion of capital investment. For instance, the Defense Logistics Agency manages about 4 million consumable service parts and provides about 93% of all consumable service parts used by the military services. These items required about US$1.9 billion over the fiscal years 1999-2002. During the same time, the US General Accountability Office discovered that, in the United States Navy, there were about 3.7 billion ship and submarine parts that were not needed. …

Defining Risk Assessment Confidence Levels For Use In Project Management Communications, Gary Johnson

Electronic Theses and Dissertations

A review of the literature regarding risk management and effective risk communications identified that very few researchers have addressed risk assessment confidence levels when using risk scoring methods. The focus of this research is to develop a definition of risk assessment confidence levels for use in internal project management communications and to evaluate its usefulness. This research defines risk assessment confidence level as "The degree of certainty that the likelihood or consequence score (assigned by the risk assessor) reflects reality." A specific level of confidence is defined based on the types of analyses that were conducted to determine the risk …

Project Review Maturity And Project Performance: An Empirical Case Study, Catherine Vergopia

Electronic Theses and Dissertations

Many organizations use project management maturity models to improve their project performance. These systematic and sequential frameworks are designed to help organizations quantify their project management maturity and improve their project management processes. However, these models rarely put enough emphasis on project reviews as tools to improve project performance, because, too often, project reviews are considered as non-productive administrative processes. The lack of emphasis on project reviews in project management maturity models is also illustrated by the limited amount of research published on the relationship between project reviews and project performance. Based on the concept of project management maturity models, …

Developmemnt Of A Modeling And Simulation Training Needs Model For Selected Defense Acquisition Workforce Communities, Lik Chun Peh

Electronic Theses and Dissertations

The DoD Modeling and Simulation Steering Committee (M&S SC) identified Modeling and Simulation (M&S) as an educational objective for the Acquisition, Technology and Logistics (AT&L) workforce. Notably, past usages of M&S in system acquisitions for both DoD and commercial industry have demonstrated improvements in efficiency and effectiveness over traditional acquisition techniques. However, to achieve expected and consistent performance by this workforce in these new techniques, the M&S essential skill requirements for this workforce may be extensive. This research aims to validate the content and level of competency in selected M&S tools and technology necessary for consistent workforce performance. The notion …

Modeling Lane-Based Traffic Flow In Emergency Situations In The Presence Of Multiple Heterogeneous Flows, Amani Saleh

Electronic Theses and Dissertations

In recent years, natural, man-made and technological disasters have been increasing in magnitude and frequency of occurrence. Terrorist attacks have increased after the September 11, 2001. Some authorities suggest that global warming is partly the blame for the increase in frequency of natural disasters, such as the series of hurricanes in the early-2000's. Furthermore, there has been noticeable growth in population within many metropolitan areas not only in the US but also worldwide. These and other facts motivate the need for better emergency evacuation route planning (EERP) approaches in order to minimize the loss of human lives and property. This …

A Comprehensive Multi-Faceted Approach For Simultaneously Analyzing Organizational Performance Measures Essential For Company Su, Ana Ferreras

Electronic Theses and Dissertations

Profit, ergonomics, safety, employee morale, quality, efficiency, and productivity are critical components that greatly impact company success within manufacturing organizations. Therefore, it is essential that a valid and reliable systematic approach that encompasses all of these factors be developed for use by top management in today's rapidly changing manufacturing environment. Organizational-level decisions made based upon a single goal or narrow perspective that only considers one of the aforementioned components, such as profit, while ignoring others, such as employee morale, have proven harmful to the long term viability and success of manufacturing companies. Often organizational leaders are not adequately equipped to …

A Framework To Align Strategy, Improvement Performance, And Customer Satisfaction Using An Integration Of Six Sigma And Balanced, Adriana Rodriguez

Electronic Theses and Dissertations

This dissertation investigated the development, implementation, and evaluation of a management methodology founded on the alignment among the strategy, performance, and customer to bring value to any organization. A case study/action research in a service organization, called Institution "Z," provided the opportunity to assess the effects of the proposed Six Sigma Scorecard (SSS) methodology in the productivity indicators (measured by cycle time, line capacity, and number of errors). The Case study/action research was conducted in three phases: Model and Concepts Design, Data Collection, and Findings. During the research, validity was pursued by using triangulation and theory to help maintain the …