Operations Research, Systems Engineering and Industrial Engineering Commons^™

A Framework To Improve A Nation's Competitiveness Through Quality Awards And Performance Improvement Tools, Amr Alamri

Wayne State University Dissertations

Each country, represented by its government, aims to serve its citizens better. This is achieved by better utilization of resources and higher productivity. The ability to do so will lead to a competitive nation. Recently, countries were able to compare themselves in terms of competitiveness using international indexes and references. These references gave countries a benchmark to know where they exist compared to other nations. They help governments to understand their strengths and weaknesses within the competitiveness components. However, nations differ in the actions which are to be taken in order to improve their competitiveness. Governments establish and regulate many …

Lean Thinking For Lead-Time Reduction And Efficient Knowledge Creation In Product Development, Satish Kumar Tyagi

Wayne State University Dissertations

There are many distinct differences between manufacturing process and Product Development (PD) process, so lean tools have to be customized to deliver results in the later domain. The main focus of this dissertation is to extend them to manage and improve the PD process in order to develop the product faster while improving or at least maintaining the level of performance and quality. For aforesaid purpose, value stream mapping (VSM) method is used to explore the wastes, inefficiencies, non-valued added steps in a single, definable process out of complete PD process. Besides numerous intangible benefits, VSM framework will help the …

Modeling And Optimization Of Non-Profit Hospital Call Centers With Service Blending, Yanli Zhao

Wayne State University Dissertations

This dissertation focuses on the operations problems in non-profit hospital call centers with inbound and outbound calls service blending.

First, the routing policy for inbound and outbound calls is considered. The objective is to improve the system utilization under constraints of service quality and operators' quantity. A collection of practical staffing assignment methods, separating and mixing staffing policy are evaluated. Erlang C queuing model is used to decide the minimum number of operators required by inbound calls. Theoretical analysis and numerical experiments illustrate that through dynamically assigning the inbound and outbound calls to operators under optimal threshold policy, mixing staffing …

Reliability Analysis And Optimal Maintenance Planning For Repairable Multi-Component Systems Subject To Dependent Competing Risks, Nailong Zhang

Wayne State University Dissertations

Modern engineering systems generally consist of multiple components that interact in a complex manner. Reliability analysis of multi-component repairable systems plays a critical role for system safety and cost reduction. Establishing reliability models and scheduling optimal maintenance plans for multi-component repairable systems, however, is still a big challenge when considering the dependency of component failures. Existing models commonly make prior assumptions, without statistical verification, as to whether different component failures are independent or not. In this dissertation, data-driven systematic methodologies to characterize component failure dependency of complex systems are proposed. In CHAPTER 2, a parametric reliability model is proposed to …

A Prediction Modeling Framework For Noisy Welding Quality Data, Junheung Park

Wayne State University Dissertations

Numerous and various research projects have been conducted to utilize historical manufacturing process data in product design. These manufacturing process data often contain data inconsistencies, and it causes challenges in extracting useful information from the data. In resistance spot welding (RSW), data inconsistency is a well-known issue. In general, such inconsistent data are treated as noise data and removed from the original dataset before conducting analyses or constructing prediction models. This may not be desirable for every design and manufacturing applications since every data can contain important information to further explain the process. In this research, we propose a prediction …

Developing An Automated Forecasting Framework For Predicting Operation Room Block Time, Azad Sadr Haghighi

Wayne State University Theses

Operating rooms are the most important part of the hospitals, since they have highest influence on financial state of the hospital. Because of high uncertainty in surgery cases demands and their durations, the scheduling of the surgeries becomes a very challenging and critical issue in hospitals. One of the most common approaches to overcome this uncertainty is applying block times which is the time intervals allocated to surgery groups in the hospital. Assigning sufficient amount of the time to each block, is very important, since overestimating lead to wasting resources and on the other hand underestimation causes the overtime staffing …

A Customer Choice Modeling Framework For Assortment Planning Of Configurable Products In Automotive Industry, Farah Dubaisi

Wayne State University Theses

Due to the increased competition in the auto industry, proliferation of the vehicle models and increased customer need for choice and customization, it has become more critical than ever to offer a variety of features and customization flexibility while at the same time restraining and, even better, cutting down the costs. Product complexity, in the automotive industry, can be measured by the size of the assortment offered, i.e., set of vehicle configurations a customer can choose from (e.g., for a given model of a brand). While complexity fosters growth with increased alignment of product characteristics and customer needs, it results …

Predictive Analytics For Disease Condition Of Patients In Emergency Department, Azade Tabaie

Wayne State University Theses

Emergency Departments (EDs) in hospitals are experiencing severe crowding and prolonged patient waiting times. The reported crowding in hospitals shows patients in hospital hallways, long waiting times and full occupancy of ED beds. ED crowding has several potential unfavorable effects including patients and staff frustration, lower patient satisfaction and poor health outcomes. The primary motivations behind this study are shortening the patients’ waiting time and improving patient satisfaction and level of care.

The very initial interaction between clinicians and a patient is recorded on nurse triage notes which contain details of the reason for patient’s visit including specific symptoms and …

Formal Design Concept And Participant Behavior Analysis For Crowdsourcing Design, Jihoon Kim

Wayne State University Dissertations

Crowdsourcing has emerged as a new design resource for conceptual design process and multiple crowdsourcing services provide an opportunity for design idea collection and concept generation by crowds. However, few formal methods are available to extract and evaluate design concepts from the activities of the design crowd. Scarcity of information and non-guaranteed quality of contributions are often challenges to be tackled. To overcome the challenges, the research aims to answer how a system systematically extracts and represents the explicit or implicit hidden design concepts from crowdsourcing design activities and how crowdsourcing design activities of participants are captured as design information …

Frontiers In Operations Research For Overcoming Barriers To Vehicle Electrification, Mahyar Movahed Nejad

Wayne State University Dissertations

Electric vehicles (EVs) hold many promises including diversification of the transportation energy feedstock and reduction of greenhouse gas and other emissions. However, achieving large-scale adoption of EVs presents a number of challenges resulting from a current lack of supporting infrastructure and difficulties in overcoming technological barriers. This dissertation addresses some of these challenges by contributing to the advancement of theories in the areas of network optimization and mechanism design.

To increase the electric driving range of plug-in hybrid electric vehicles (PHEVs), we propose a powertrain energy management control system that exploits energy efficiency dif- ferences of the electric machine and …