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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Route Planning For A Fleet Of Electric Vehicles With Waiting Times At Charging Stations, Baoxiang Li, Shashi Shekhar Jha, Hoong Chuin Lau Apr 2019

Route Planning For A Fleet Of Electric Vehicles With Waiting Times At Charging Stations, Baoxiang Li, Shashi Shekhar Jha, Hoong Chuin Lau

Research Collection School Of Information Systems

Electric Vehicles (EVs) are the next wave of technology in the transportation industry. EVs are increasingly becoming common for personal transport and pushing the boundaries to become the mainstream mode of transportation. Use of such EVs in logistic fleets for delivering customer goods is not far from becoming reality. However, managing such fleet of EVs bring new challenges in terms of battery capacities and charging infrastructure for efficient route planning. Researchers have addressed such issues considering different aspects of the EVs such as linear battery charging/discharging rate, fixed travel times, etc. In this paper, we address the issue of ...


Routing And Scheduling For A Last-Mile Transportation System, Hai Wang Jan 2019

Routing And Scheduling For A Last-Mile Transportation System, Hai Wang

Research Collection School Of Information Systems

The last-mile problem concerns the provision of travel services from the nearest public transportation node to a passenger’s home or other destination. We study the operation of an emerging last-mile transportation system (LMTS) with batch demands that result from the arrival of groups of passengers who desire last-mile service at urban metro stations or bus stops. Routes and schedules are determined for a multivehicle fleet of delivery vehicles, with the objective of minimizing passenger waiting time and riding time. An exact mixed-integer programming (MIP) model for LMTS operations is presented first, which is difficult to solve optimally within acceptable ...


Credit Assignment For Collective Multiagent Rl With Global Rewards, Duc Thien Nguyen, Akshat Kumar, Hoong Chuin Lau Dec 2018

Credit Assignment For Collective Multiagent Rl With Global Rewards, Duc Thien Nguyen, Akshat Kumar, Hoong Chuin Lau

Research Collection School Of Information Systems

Scaling decision theoretic planning to large multiagent systems is challenging due to uncertainty and partial observability in the environment. We focus on a multiagent planning model subclass, relevant to urban settings, where agent interactions are dependent on their collective influence'' on each other, rather than their identities. Unlike previous work, we address a general setting where system reward is not decomposable among agents. We develop collective actor-critic RL approaches for this setting, and address the problem of multiagent credit assignment, and computing low variance policy gradient estimates that result in faster convergence to high quality solutions. We also develop difference ...


Instance-Specific Selection Of Aos Methods For Solving Combinatorial Optimisation Problems Via Neural Networks, Teck Hou (Deng Dehao) Teng, Hoong Chuin Lau, Aldy Gunawan Jun 2018

Instance-Specific Selection Of Aos Methods For Solving Combinatorial Optimisation Problems Via Neural Networks, Teck Hou (Deng Dehao) Teng, Hoong Chuin Lau, Aldy Gunawan

Research Collection School Of Information Systems

Solving combinatorial optimization problems using a fixed set of operators has been known to produce poor quality solutions. Thus, adaptive operator selection (AOS) methods have been proposed. But, despite such effort, challenges such as the choice of suitable AOS method and configuring it correctly for given specific problem instances remain. To overcome these challenges, this work proposes a novel approach known as I-AOS-DOE to perform Instance-specific selection of AOS methods prior to evolutionary search. Furthermore, to configure the AOS methods for the respective problem instances, we apply a Design of Experiment (DOE) technique to determine promising regions of parameter values ...


Integrated Cooperation And Competition In Multi-Agent Decision-Making, Kyle Hollins Wray, Akshat Kumar, Shlomo Zilberstein Feb 2018

Integrated Cooperation And Competition In Multi-Agent Decision-Making, Kyle Hollins Wray, Akshat Kumar, Shlomo Zilberstein

Research Collection School Of Information Systems

Observing that many real-world sequential decision problems are not purely cooperative or purely competitive, we propose a new model—cooperative-competitive process (CCP)—that can simultaneously encapsulate both cooperation and competition.First, we discuss how the CCP model bridges the gap between cooperative and competitive models. Next, we investigate a specific class of group-dominant CCPs, in which agents cooperate to achieve a common goal as their primary objective, while also pursuing individual goals as a secondary objective. We provide an approximate solution for this class of problems that leverages stochastic finite-state controllers.The model is grounded in two multi-robot meeting and ...


Scalable Urban Mobile Crowdsourcing: Handling Uncertainty In Worker Movement, Shih-Fen Cheng, Cen Chen, Thivya Kandappu, Hoong Chuin Lau, Archan Misra, Nikita Jaiman, Randy Tandriansyah Daratan, Desmond Koh Feb 2018

Scalable Urban Mobile Crowdsourcing: Handling Uncertainty In Worker Movement, Shih-Fen Cheng, Cen Chen, Thivya Kandappu, Hoong Chuin Lau, Archan Misra, Nikita Jaiman, Randy Tandriansyah Daratan, Desmond Koh

Research Collection School Of Information Systems

In this article, we investigate effective ways of utilizing crowdworkers in providing various urban services. The task recommendation platform that we design can match tasks to crowdworkers based on workers’ historical trajectories and time budget limits, thus making recommendations personal and efficient. One major challenge we manage to address is the handling of crowdworker’s trajectory uncertainties. In this article, we explicitly allow multiple routine routes to be probabilistically associated with each worker. We formulate this problem as an integer linear program whose goal is to maximize the expected total utility achieved by all workers. We further exploit the separable ...


Risk-Sensitive Stochastic Orienteering Problems For Trip Optimization In Urban Environments, Pradeep Varakantham, Akshat Kumar, Hoong Chuin Lau, William Yeoh Feb 2018

Risk-Sensitive Stochastic Orienteering Problems For Trip Optimization In Urban Environments, Pradeep Varakantham, Akshat Kumar, Hoong Chuin Lau, William Yeoh

Research Collection School Of Information Systems

Orienteering Problems (OPs) are used to model many routing and trip planning problems. OPs are a variantof the well-known traveling salesman problem where the goal is to compute the highest reward path thatincludes a subset of vertices and has an overall travel time less than a specified deadline. However, the applicabilityof OPs is limited due to the assumption of deterministic and static travel times. To that end, Campbellet al. extended OPs to Stochastic OPs (SOPs) to represent uncertain travel times (Campbell et al. 2011). Inthis article, we make the following key contributions: (1) We extend SOPs to Dynamic SOPs (DSOPs ...


Resource-Constrained Scheduling For Maritime Traffic Management, Lucas Agussurja, Akshat Kumar, Hoong Chuin Lau Feb 2018

Resource-Constrained Scheduling For Maritime Traffic Management, Lucas Agussurja, Akshat Kumar, Hoong Chuin Lau

Research Collection School Of Information Systems

We address the problem of mitigating congestion and preventing hotspots in busy water areas such as Singapore Straits and port waters. Increasing maritime traffic coupled with narrow waterways makes vessel schedule coordination for just-in-time arrival critical for navigational safety. Our contributions are: 1) We formulate the maritime traffic management problem based on the real case study of Singapore waters; 2) We model the problem as a variant of the resource-constrained project scheduling problem (RCPSP), and formulate mixed-integer and constraint programming (MIP/CP) formulations; 3) To improve the scalability, we develop a combinatorial Benders (CB) approach that is significantly more effective ...


Policy Gradient With Value Function Approximation For Collective Multiagent Planning, Duc Thien Nguyen, Akshat Kumar, Hoong Chuin Lau Dec 2017

Policy Gradient With Value Function Approximation For Collective Multiagent Planning, Duc Thien Nguyen, Akshat Kumar, Hoong Chuin Lau

Research Collection School Of Information Systems

Decentralized (PO)MDPs provide an expressive framework for sequential decision making in a multiagent system. Given their computational complexity, recent research has focused on tractable yet practical subclasses of Dec-POMDPs. We address such a subclass called CDec-POMDP where the collective behavior of a population of agents affects the joint-reward and environment dynamics. Our main contribution is an actor-critic (AC) reinforcement learning method for optimizing CDec-POMDP policies. Vanilla AC has slow convergence for larger problems. To address this, we show how a particular decomposition of the approximate action-value function over agents leads to effective updates, and also derive a new way ...


Efficient Gate System Operations For A Multi-Purpose Port Using Simulation Optimization, Ketki Kulkarni, Khiem Trong Tran, Hai Wang, Hoong Chuin Lau Dec 2017

Efficient Gate System Operations For A Multi-Purpose Port Using Simulation Optimization, Ketki Kulkarni, Khiem Trong Tran, Hai Wang, Hoong Chuin Lau

Research Collection School Of Information Systems

Port capacity is determined by three major infrastructural resources namely, berths, yards and gates. Theadvertised capacity is constrained by the least of the capacities of the three resources. While a lot ofattention has been paid to optimizing berth and yard capacities, not much attention has been given toanalyzing the gate capacity. The gates are a key node between the land-side and sea-side operations in anocean-to-cities value chain. The gate system under consideration, located at an important port in an Asiancity, is a multi-class parallel queuing system with non-homogeneous Poisson arrivals. It is hard to obtaina closed form analytic approach for ...


A Multi-Agent System For Coordinating Vessel Traffic, Teck-Hou Teng, Hoong Chuin Lau, Akshat Kumar May 2017

A Multi-Agent System For Coordinating Vessel Traffic, Teck-Hou Teng, Hoong Chuin Lau, Akshat Kumar

Research Collection School Of Information Systems

Environmental, regulatory and resource constraints affects the safety and efficiency of vessels navigating in and out of the ports. Movement of vessels under such constraints must be coordinated for improving safety and efficiency. Thus, we frame the vessel coordination problem as a multi-agent path-finding (MAPF) problem. We solve this MAPF problem using a Coordinated Path-Finding (CPF) algorithm. Based on the local search paradigm, the CPF algorithm improves on the aggregated path quality of the vessels iteratively. Outputs of the CPF algorithm are the coordinated trajectories. The Vessel Coordination Module (VCM) described here is the module encapsulating our MAPF-based approach for ...


Dynamic Repositioning To Reduce Lost Demand In Bike Sharing Systems, Supriyo Ghosh, Pradeep Varakantham, Yossiri Adulyasak, Patrick Jaillet Feb 2017

Dynamic Repositioning To Reduce Lost Demand In Bike Sharing Systems, Supriyo Ghosh, Pradeep Varakantham, Yossiri Adulyasak, Patrick Jaillet

Research Collection School Of Information Systems

Bike Sharing Systems (BSSs) are widely adopted in major cities of the world due to concerns associated with extensive private vehicle usage, namely, increased carbon emissions, traffic congestion and usage of nonrenewable resources. In a BSS, base stations are strategically placed throughout a city and each station is stocked with a pre-determined number of bikes at the beginning of the day. Customers hire the bikes from one station and return them at another station. Due to unpredictable movements of customers hiring bikes, there is either congestion (more than required) or starvation (fewer than required) of bikes at base stations. Existing ...


An Efficient Approach To Model-Based Hierarchical Reinforcement Learning, Zhuoru Li, Akshay Narayan, Tze-Yun Leong Feb 2017

An Efficient Approach To Model-Based Hierarchical Reinforcement Learning, Zhuoru Li, Akshay Narayan, Tze-Yun Leong

Research Collection School Of Information Systems

We propose a model-based approach to hierarchical reinforcement learning that exploits shared knowledge and selective execution at different levels of abstraction, to efficiently solve large, complex problems. Our framework adopts a new transition dynamics learning algorithm that identifies the common action-feature combinations of the subtasks, and evaluates the subtask execution choices through simulation. The framework is sample efficient, and tolerates uncertain and incomplete problem characterization of the subtasks. We test the framework on common benchmark problems and complex simulated robotic environments. It compares favorably against the stateof-the-art algorithms, and scales well in very large problems.


Decentralized Planning In Stochastic Environments With Submodular Rewards, Rajiv Ranjan Kumar, Pradeep Varakantham, Akshat Kumar Feb 2017

Decentralized Planning In Stochastic Environments With Submodular Rewards, Rajiv Ranjan Kumar, Pradeep Varakantham, Akshat Kumar

Research Collection School Of Information Systems

Decentralized Markov Decision Process (Dec-MDP) providesa rich framework to represent cooperative decentralizedand stochastic planning problems under transition uncertainty.However, solving a Dec-MDP to generate coordinatedyet decentralized policies is NEXP-Hard. Researchershave made significant progress in providing approximate approachesto improve scalability with respect to number ofagents. However, there has been little or no research devotedto finding guarantees on solution quality for approximateapproaches considering multiple (more than 2 agents)agents. We have a similar situation with respect to the competitivedecentralized planning problem and the StochasticGame (SG) model. To address this, we identify models in thecooperative and competitive case that rely on submodular rewards ...


An Agent-Based Approach To Human Migration Movement, Larry Lin, Kathleen M. Carley, Shih-Fen Cheng Dec 2016

An Agent-Based Approach To Human Migration Movement, Larry Lin, Kathleen M. Carley, Shih-Fen Cheng

Research Collection School Of Information Systems

How are the populations of the world likely to shift? Which countries will be impacted by sea-level rise? This paper uses a country-level agent-based dynamic network model to examine shifts in population given network relations among countries, which influences overall population change. Some of the networks considered include: alliance networks, shared language networks, economic influence networks, and proximity networks. Validation of model is done for migration probabilities between countries, as well as for country populations and distributions. The proposed framework provides a way to explore the interaction between climate change and policy factors at a global scale.


Orienteering Problem: A Survey Of Recent Variants, Solution Approaches And Applications, Aldy Gunawan, Hoong Chuin Lau, Pieter Vansteenwegen Dec 2016

Orienteering Problem: A Survey Of Recent Variants, Solution Approaches And Applications, Aldy Gunawan, Hoong Chuin Lau, Pieter Vansteenwegen

Research Collection School Of Information Systems

The Orienteering Problem (OP) has received a lot of attention in the past few decades. The OP is a routing problem in which the goal is to determine a subset of nodes to visit, and in which order, so that the total collected score is maximized and a given time budget is not exceeded. A number of typical variants has been studied, such as the Team OP, the (Team) OP with Time Windows and the Time Dependent OP. Recently, a number of new variants of the OP was introduced, such as the Stochastic OP, the Generalized OP, the Arc OP ...


Managing Egress Of Crowd During Infrastructure Disruption, Teck Hou Teng, Shih-Fen Cheng, Trong-Nghia Truong, Hoong Chuin Lau Dec 2016

Managing Egress Of Crowd During Infrastructure Disruption, Teck Hou Teng, Shih-Fen Cheng, Trong-Nghia Truong, Hoong Chuin Lau

Research Collection School Of Information Systems

In a large indoor environment such as a sports arena or convention center, smooth egress of crowd after an event can be seriously affected if infrastructure such as elevators and escalators break down. In this paper, we propose a novel crowd simulator known as SIM-DISRUPT for simulating egress scenarios in non-emergency situations. To surface the impact of disrupted infrastructure on the egress of crowd, SIM-DISRUPT includes features that allow users to specify selective disruptions as well as strategies for controlling the distribution and egress choices of crowd. Using SIM-DISRUPT, we investigate effects of crowd distribution, egress choices and infrastructure disruptions ...


Orienteering Problem: A Survey Of Recent Variants, Solution Approaches And Applications, Aldy Gunawan, Hoong Chuin Lau, Pieter Vansteenwegen Dec 2016

Orienteering Problem: A Survey Of Recent Variants, Solution Approaches And Applications, Aldy Gunawan, Hoong Chuin Lau, Pieter Vansteenwegen

Research Collection School Of Information Systems

The Orienteering Problem (OP) has received a lot of attention in the past few decades. The OP is a routing problem in which the goal is to determine a subset of nodes to visit, and in which order, so that the total collected score is maximized and a given time budget is not exceeded. A number of typical variants has been studied, such as the Team OP, the (Team) OP with Time Windows and the Time Dependent OP. Recently, a number of new variants of the OP was introduced, such as the Stochastic OP, the Generalized OP, the Arc OP ...


Enhancing Local Search With Adaptive Operator Ordering And Its Application To The Time Dependent Orienteering Problem, Aldy Gunawan, Hoong Chuin Lau, Kun Lu Aug 2016

Enhancing Local Search With Adaptive Operator Ordering And Its Application To The Time Dependent Orienteering Problem, Aldy Gunawan, Hoong Chuin Lau, Kun Lu

Research Collection School Of Information Systems

No abstract provided.


Designing And Comparing Multiple Portfolios Of Parameter Configurations For Online Algorithm Selection, Aldy Gunawan, Hoong Chuin Lau, Mustafa Misir Jun 2016

Designing And Comparing Multiple Portfolios Of Parameter Configurations For Online Algorithm Selection, Aldy Gunawan, Hoong Chuin Lau, Mustafa Misir

Research Collection School Of Information Systems

Algorithm portfolios seek to determine an effective set of algorithms that can be used within an algorithm selection framework to solve problems. A limited number of these portfolio studies focus on generating different versions of a target algorithm using different parameter configurations. In this paper, we employ a Design of Experiments (DOE) approach to determine a promising range of values for each parameter of an algorithm. These ranges are further processed to determine a portfolio of parameter configurations, which would be used within two online Algorithm Selection approaches for solving different instances of a given combinatorial optimization problem effectively. We ...


Strategic Planning For Setting Up Base Stations In Emergency Medical Systems, Supriyo Ghosh, Pradeep Varakantham Jun 2016

Strategic Planning For Setting Up Base Stations In Emergency Medical Systems, Supriyo Ghosh, Pradeep Varakantham

Research Collection School Of Information Systems

Emergency Medical Systems (EMSs) are an important component of public health-care services. Improving infrastructure for EMS and specifically the construction of base stations at the ”right” locations to reduce response times is the main focus of this paper. This is a computationally challenging task because of the: (a) exponentially large action space arising from having to consider combinations of potential base locations, which themselves can be significant; and (b) direct impact on the performance of the ambulance allocation problem, where we decide allocation of ambulances to bases. We present an incremental greedy approach to discover the placement of bases that ...


Dual Formulations For Optimizing Dec-Pomdp Controllers, Akshat Kumar, Hala Mostafa, Shlomo Zilberstein Jun 2016

Dual Formulations For Optimizing Dec-Pomdp Controllers, Akshat Kumar, Hala Mostafa, Shlomo Zilberstein

Research Collection School Of Information Systems

Decentralized POMDP is an expressive model for multi-agent planning. Finite-state controllers (FSCs)---often used to represent policies for infinite-horizon problems---offer a compact, simple-to-execute policy representation. We exploit novel connections between optimizing decentralized FSCs and the dual linear program for MDPs. Consequently, we describe a dual mixed integer linear program (MIP) for optimizing deterministic FSCs. We exploit the Dec-POMDP structure to devise a compact MIP and formulate constraints that result in policies executable in partially-observable decentralized settings. We show analytically that the dual formulation can also be exploited within the expectation maximization (EM) framework to optimize stochastic FSCs. The resulting EM ...


Self-Organizing Neural Network For Adaptive Operator Selection In Evolutionary Search, Teck Hou Teng, Stephanus Daniel Handoko, Hoong Chuin Lau Jun 2016

Self-Organizing Neural Network For Adaptive Operator Selection In Evolutionary Search, Teck Hou Teng, Stephanus Daniel Handoko, Hoong Chuin Lau

Research Collection School Of Information Systems

Evolutionary Algorithm is a well-known meta-heuristics paradigm capable of providing high-quality solutions to computationally hard problems. As with the other meta-heuristics, its performance is often attributed to appropriate design choices such as the choice of crossover operators and some other parameters. In this chapter, we propose a continuous state Markov Decision Process model to select crossover operators based on the states during evolutionary search. We propose to find the operator selection policy efficiently using a self-organizing neural network, which is trained offline using randomly selected training samples. The trained neural network is then verified on test instances not used for ...


Reinforcement Learning Framework For Modeling Spatial Sequential Decisions Under Uncertainty: (Extended Abstract), Truc Viet Le, Siyuan Liu, Hoong Chuin Lau May 2016

Reinforcement Learning Framework For Modeling Spatial Sequential Decisions Under Uncertainty: (Extended Abstract), Truc Viet Le, Siyuan Liu, Hoong Chuin Lau

Research Collection School Of Information Systems

We consider the problem of trajectory prediction, where a trajectory is an ordered sequence of location visits and corresponding timestamps. The problem arises when an agent makes sequential decisions to visit a set of spatial locations of interest. Each location bears a stochastic utility and the agent has a limited budget to spend. Given the agent's observed partial trajectory, our goal is to predict the remaining trajectory. We propose a solution framework to the problem considering both the uncertainty of utility and the budget constraint. We use reinforcement learning (RL) to model the underlying decision processes and inverse RL ...


Simultaneous Optimization And Sampling Of Agent Trajectories Over A Network, Hala Mostafa, Akshat Kumar, Hoong Chuin Lau May 2016

Simultaneous Optimization And Sampling Of Agent Trajectories Over A Network, Hala Mostafa, Akshat Kumar, Hoong Chuin Lau

Research Collection School Of Information Systems

We study the problem of optimizing the trajectories of agents moving over a network given their preferences over which nodes to visit subject to operational constraints on the network. In our running example, a theme park manager optimizes which attractions to include in a day-pass to maximize the pass’s appeal to visitors while keeping operational costs within budget. The first challenge in this combinatorial optimization problem is that it involves quantities (expected visit frequencies of each attraction) that cannot be expressed analytically, for which we use the Sample Average Approximation. The second challenge is that while sampling is typically ...


Robust Influence Maximization, Meghna Lowalekar, Pradeep Varakantham, Akshat Kumar May 2016

Robust Influence Maximization, Meghna Lowalekar, Pradeep Varakantham, Akshat Kumar

Research Collection School Of Information Systems

Influence Maximization is the problem of finding a fixed size set of nodes, which will maximize the expected number of influenced nodes in a social network. The number of influenced nodes is dependent on the influence strength of edges that can be very noisy. The noise in the influence strengths can be modeled using a random noise or adversarial noise model. It has been shown that all random processes that independently affect edges of the graph can be absorbed into the activation probabilities themselves and hence random noise can be captured within the independent cascade model. On the other hand ...


Shortest Path Based Decision Making Using Probabilistic Inference, Akshat Kumar Feb 2016

Shortest Path Based Decision Making Using Probabilistic Inference, Akshat Kumar

Research Collection School Of Information Systems

We present a new perspective on the classical shortest path routing (SPR) problem in graphs. We show that the SPR problem can be recast to that of probabilistic inference in a mixture of simple Bayesian networks. Maximizing the likelihood in this mixture becomes equivalent to solving the SPR problem. We develop the well known Expectation-Maximization (EM) algorithm for the SPR problem that maximizes the likelihood, and show that it does not get stuck in a locally optimal solution. Using the same probabilistic framework, we then address an NP-Hard network design problem where the goal is to repair a network of ...


Robust Execution Strategies For Project Scheduling With Unreliable Resources And Stochastic Durations, Na Fu, Hoong Chuin Lau, Pradeep Varakantham Dec 2015

Robust Execution Strategies For Project Scheduling With Unreliable Resources And Stochastic Durations, Na Fu, Hoong Chuin Lau, Pradeep Varakantham

Research Collection School Of Information Systems

The resource-constrained project scheduling problem with minimum and maximum time lags (RCPSP/max) is a general model for resource scheduling in many real-world problems (such as manufacturing and construction engineering). We consider RCPSP/max problems where the durations of activities are stochastic and resources can have unforeseen breakdowns. Given a level of allowable risk, (Formula presented.), our mechanisms aim to compute the minimum robust makespan execution strategy. Robust makespan for an execution strategy is any makespan value that has a risk less than (Formula presented.). The risk for a makespan value, (Formula presented.) given an execution strategy, is the probability ...


Designing Bus Transit Services For Routine Crowd Situations At Large Event Venues, Jianli Du, Shih-Fen Cheng, Hoong Chuin Lau Sep 2015

Designing Bus Transit Services For Routine Crowd Situations At Large Event Venues, Jianli Du, Shih-Fen Cheng, Hoong Chuin Lau

Research Collection School Of Information Systems

We are concerned with the routine crowd management problem after a major event at a known venue. Without properly design complementary transport services, such sudden crowd build-ups will overwhelm the existing infrastructure. In this paper, we introduce a novel flow-rate based model to model the dynamic movement of passengers over the transportation flow network. Based on this basic model, an integer linear programming model is proposed to solve the bus transit problem permanently. We validate our model against a real scenario in Singapore, where a newly constructed mega-stadium hosts various large events regularly. The results show that the proposed approach ...


Ad-Hoc Automated Teller Machine Failure Forecast And Field Service Optimization, Cheong, Michelle L. F., P.S. Koo, B. Chandra Babu Aug 2015

Ad-Hoc Automated Teller Machine Failure Forecast And Field Service Optimization, Cheong, Michelle L. F., P.S. Koo, B. Chandra Babu

Research Collection School Of Information Systems

As part of its overall effort to maintain good customer service while managing operational efficiency and reducing cost, a bank in Singapore has embarked on using data and decision analytics methodologies to perform better ad-hoc ATM failure forecasting and plan the field service engineers to repair the machines. We propose using a combined Data and Decision Analytics Framework which helps the analyst to first understand the business problem by collecting, preparing and exploring data to gain business insights, before proposing what objectives and solutions can and should be done to solve the problem. This paper reports the work in analyzing ...