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Operations Research, Systems Engineering and Industrial Engineering Commons

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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Guidelines For Using Process Mapping To Aid Improvement Efforts, Paul Savory, John Olson Dec 2015

Guidelines For Using Process Mapping To Aid Improvement Efforts, Paul Savory, John Olson

John Olson

Process mapping is an easy-to-visualize method for people to analyze and agree on the most efficient routes for reengineering or improving a process. It aids in determining redundant tasks, uncovering hidden interactions between processes and people, and focusing on the processes that serve customers, improve quality, and generate income. This paper presents guidelines for using process mapping as an improvement tool. It is based on the authors’ experiences in aiding a variety of healthcare, service, and manufacturing companies.


Cracking The Shell To Student Learning: An Innovative Instructional Approach, John Olson, Paul Savory Dec 2015

Cracking The Shell To Student Learning: An Innovative Instructional Approach, John Olson, Paul Savory

John Olson

Management and Industrial Engineering courses is motivating students to learn and apply the quantitative and managerial aspects of the material. The aim of our educational methodology is to not only teach and reinforce the core principles of the disciplines, but to have students develop a set of skills that will make them competitive in the classroom and the workforce. Teaching is why a university exists. As a result, the objective of our instructional approach is to attract and retain dedicated students to the fields of Operations Management and Industrial Engineering and to keep those students competitive and in focus with ...


Road Rescue Implements A Continuous Process Improvement Framework, John Olson, Paul Savory Dec 2015

Road Rescue Implements A Continuous Process Improvement Framework, John Olson, Paul Savory

John Olson

Continuous improvement programs traditionally focus on making small incremental improvements to a system. Unfortunately, their success can be limited due to the rapid changing environment within which most small companies operate. Improvement efforts should be flexible enough to capitalize on incremental and radical changes to a system. This paper presents a case analysis of how Road Rescue, an ambulance manufacturer, uses a continuous improvement framework to capitalize on both radical and incremental improvement opportunities. Results include a 10% increase in throughput, reduced cycle time of 44%, increased customer satisfaction, and higher quality.