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Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Evaluating The Impact Of Ehr On Clinical Reasoning Performance: A Ttf Perspective, Matthew Wills, Omar El-Gayar, Amit Deokar Dec 2011

Evaluating The Impact Of Ehr On Clinical Reasoning Performance: A Ttf Perspective, Matthew Wills, Omar El-Gayar, Amit Deokar

Amit Deokar

The proliferation of Electronic Health Records (EHR) as a backbone for healthcare delivery necessitates adequate tools for evaluating and improving the efficacy of such investments particularly as it relates to clinical reasoning performance. However, a thorough review of the literature indicates lack of a tested, validated instrument for evaluating and predicting the impact of EHR use on clinical reasoning performance. Despite successful application to a variety of other industries, TTF has not been adequately adapted to healthcare, EHR technology or the clinical reasoning task. Accordingly, the objectives of this research are to: 1) produce a valid instrument with diagnostic and ...


Ontology-Based Information Extraction For Analyzing It Services, Amit Deokar, Sagnika Sen Dec 2009

Ontology-Based Information Extraction For Analyzing It Services, Amit Deokar, Sagnika Sen

Amit Deokar

Service Level Agreements (SLA) for multi-service Information Technology (IT) outsourcing contracts contain vast amounts of textual information. The SLAs provide details about a specific service, Key Performance Indicators (KPI) to measure its performance; as well as process elements, such as activities, events, and resources that are integral in achieving performance goals. However, KPIs and the process elements may be interrelated. The knowledge of such interrelationships is often tacitly present in the SLAs. The aim of our research is to extract this hidden information from IT service contracts and analyze them to empower customers of IT services to make better performance ...