Operations Research, Systems Engineering and Industrial Engineering Commons^™

In The Face Of Anticipation: Decision Making Under Visible Uncertainty As Present In The Safest-With-Sight Problem, Bryan A. Knowles

Masters Theses & Specialist Projects

Pathfinding, as a process of selecting a fixed route, has long been studied in

Computer Science and Mathematics. Decision making, as a similar, but intrinsically different, process of determining a control policy, is much less studied. Here, I propose a problem that appears to be of the first class, which would suggest that it is easily solvable with a modern machine, but that would be too easy, it turns out. By allowing a pathfinding to anticipate and respond to information, without setting restrictions

on the \structure" of this anticipation, selecting the \best step" appears to be an intractable problem.

After …

The Cadet Training Program Versus The Student Certification Program: A Study Of It- Support Training Programs At Western Kentucky University, Michael Courtney Moore

Masters Theses & Specialist Projects

Technology is a critical component of modern-day success. Advancements in technology have improved communication between individuals and companies. Technological advancements have allowed students to earn college degrees online. People who habitually use technology expect a high level of performance and support. As new technologies are implemented, such as complex web services or new operating systems, the dependence for information technology (IT) support grows in demand. Even learning curves can be cumbersome without proper assistance from IT professionals. Companies and institutions must accommodate user needs by implementing fast, efficient, and friendly support. In order to offer optimal customer support, representatives must …