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Full-Text Articles in Mechanical Engineering
A Psychological Perspective On Service Segmentation Models: The Significance Of Accounting For Consumers' Perceptions Of Waiting And Service, Ziv Carmon, J. George Shanthikumar, Tali F. Carmon
A Psychological Perspective On Service Segmentation Models: The Significance Of Accounting For Consumers' Perceptions Of Waiting And Service, Ziv Carmon, J. George Shanthikumar, Tali F. Carmon
Industrial and Manufacturing Engineering
We examine how service should be divided and scheduled when it can be provided in multiple separate segments. We analyze variants of this problem using a model with a conventional function describing the waiting cost, that is modified to account for some aspects of the psychological cost of waiting in line. We show that consideration of the psychological cost can result in prescriptions that are inconsistent with the common wisdom of queuing theorists derived according to the conventional approach (e.g., equal load assignments). More generally, our intention in this paper is to illustrate that aspects of the psychological cost of …
Development Of A Knowledge-Based System For Generating Process Plans Using Group Technology: A Study For Norfolk Naval Shipyard, William P. Keene Jr.
Development Of A Knowledge-Based System For Generating Process Plans Using Group Technology: A Study For Norfolk Naval Shipyard, William P. Keene Jr.
Engineering Management & Systems Engineering Theses & Dissertations
The purpose of this research was to study and analyze the Norfolk Naval Shipyard's manufacturing methods of determining part families and generating part process plans for parts in the machine shop. A knowledge-based decision support system was designed based on knowledge acquired from machinist experts and documented sources of the Norfolk Naval Shipyard. The system interprets specific part information provided by the user, categorizes parts into part families and generates process plans to manufacture the parts. The system was evaluated and tested for parts provided by Norfolk Naval Shipyard.