Computer Engineering Commons^™

Foodi - Automated Ordering System, Zachary Stone, Daniel Evans, Kevin Bierlein

Capstone Design Expo Posters

We worked for BeSprout Technology to create an automated ordering system called Foodi. The Foodi system uses a combination of Java, IBM Watson, and MySQL to gather all the necessary information needed for the conversation, and is dynamic so it can be used in multiple restaurants. Many people still place orders via a phone call, so in an effort to streamline the ordering process, this project was created to enable automatic order placing so employees can focus on other tasks within the restaurant.

When a customer calls a restaurant, Foodi will take care of any orders and answer questions the …

Hybrid Call Center: Amc Technology Llc, Tejas Trivedi, Joshua Stephens, Daniel Kim

Capstone Design Expo Posters

AMC Technology wanted to add voice over IP (VoIP) functionality to Salesforce.com (Customer Relationship Management system). As it is currently, Salesforce.com does not have voice functionality, in that you cannot place or receive calls using Salesforce. Adding voice functionality to Salesforce is incredibly useful because it eliminates the need for hardware phones and allows for a more modern and efficient approach to calling for companies that have/rely upon call centers, such as customers of AMC Technology whose products connect CTIs (Computer Telephony Interface) and CRMs. We used a voice service called Twilio to provide functionality with Salesforce. AMC Technology wanted …