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Full-Text Articles in Computer Engineering
Hands-Free Documentation, Karen Ward, David G. Novick
Hands-Free Documentation, Karen Ward, David G. Novick
Departmental Papers (CS)
In this paper, we introduce an analysis of the requirements and design choices for hands-free documentation. Hands-busy tasks such as cooking or car repair may require substantial interruption of the task: moving the pan off the burner and wiping hands, or crawling out from underneath the car. We review the need for hands-free documentation and explore the role of task in the use of documentation. Our central analysis examines the roles and characteristics of input and output modalities of hands-free documentation. In particular, we review the use of speech as an input modality, and then visual means and speech as …
Users And Uses Of Synchronous Business Communications Software, David G. Novick, Eleanor Wynn
Users And Uses Of Synchronous Business Communications Software, David G. Novick, Eleanor Wynn
Departmental Papers (CS)
To help designers and authors understand users' intentions and work practices for synchronous business communications in a systematic way, we used ethnographic and task-analytic techniques to collect, analyze and classify evidence of the activities of potential users as they conducted their work lives. The interactions we observed among our users took place through a variety of modalities. We found eight categories of tasks for the collaborative or interactive work in which our subjects engaged. Based on these data, we were able to classify roles of potential users of synchronous business communications software into a set of "archetypes" that characterize their …