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The Airline Quality Rating 2003, Brent D. Bowen, Dean Headley, Uno Aviation Institute
The Airline Quality Rating 2003, Brent D. Bowen, Dean Headley, Uno Aviation Institute
Faculty Books and Monographs
UNOAI Report 03-1
The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2003, reflects monthly Airline Quality Rating scores for 2002. AQR scores for the calendar year 2002 are based on 15 elements that focus on airline performance areas important to air travel consumers.
The Airline Quality Rating 2003 is a summary of month-by-month quality ratings for the 10 largest U.S. airlines operating during 2002. Using the Airline Quality Rating system of weighted averages and monthly …